Accident Exchange

Service

Accident Exchange Service

In the event of a car accident, your Maxi-Cosi child restraint may have unseen damage from crash forces. The Maxi-Cosi Accident Exchange Service offers new for old Maxi-Cosi child restraint replacement in the event of an accident, giving you peace of mind knowing your child is correctly protected. One less thing to worry about during this stressful time.

What do you need to do?

  • Download Maxi-Cosi Accident Exchange Form,complete and send it within 31 days of the accident to: customerservice@dorel.com.au or the mail address provided in the form. Applications received after this date will not be considered. Please contact our Customer Service Team on 1300 809 5261300 809 526 (Mon-Fri 8.30am-5.00pm, AEST) if you have any questions.
  • Make sure you have an official police report or insurance claim¹ to submit with your completed Maxi-Cosi Accident Exchange Form.
  • All required documentation must first be submitted via email in order to arrange collection of your damaged child restraint.
  • We will deliver by mail² a new comparable child restraint to make sure your child can travel safely
Things to know:
The Maxi-Cosi Accident Exchange Service is voluntary and no financial reimbursement or other offer than a replacement of an comparable child restraint.  All submitted documents remain the property of  Dorel Australia Pty Ltd, the manufacturer and distributor of Maxi-Cosi.  Dorel Australia reserves the right to change, alter, cancel or amend any guidelines to this service for any reason without notice or obligation.

1 - Maxi-Cosi Accident Exchange Service cannot be used in conjunction with an insurance claim to replace a car seat. 

2 – Dorel Australia is not responsible for any lost, misdirected or damaged goods. The Maxi-Cosi Exchange Service is only available to Maxi-Cosi customers in Australia/New Zealand and other manufacturer products are not eligible for exchange.


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