Accident Exchange Service

Helping you after an accident

In the event of a car accident, your Maxi-Cosi child restraint may have unseen damage from crash forces. The Maxi-Cosi Accident Exchange Service offers new for old Maxi-Cosi child restraint replacement in the event of an accident, giving you peace of mind knowing your child is correctly protected. One less thing to worry about during this stressful time.

What do you need to do?

  • Click on the link for the Maxi-Cosi Accident Exchange Online Form to complete your registration with an official police report or insurance claim¹. Please contact our Customer Service Team on 1300 809 526 (Mon-Fri 8.30am-5.00pm, AEST) if you have any questions. We will deliver by mail a new comparable child restraint to make sure your child can travel safely.

OR

  • Download Maxi-Cosi Accident Exchange Form,complete and send it within 31 days of the accident to: customerservice@dorel.com.au or the mail address provided in the form. Applications received after this date will not be considered. Please contact our Customer Service Team on 1300 809 526 (Mon-Fri 8.30am-5.00pm, AEST) if you have any questions.
  • Make sure you have an official police report or insurance claim¹ to submit with your completed Maxi-Cosi Accident Exchange Form.
  • All required documentation must first be submitted via email in order to arrange collection of your damaged child restraint.
  • We will deliver by mail² a new comparable child restraint to make sure your child can travel safely

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