MAXI-COSI PROMISE OF QUALITY
The safety and well-being of your child is our top priority. Maxi-Cosi has its own strict standards of quality, and we manufacture our products in accordance with the most recent Australian safety requirements and quality standards which are applicable to the specific product. Our products are subjected to extensive quality checks during production.
CHANGE OF MIND
Dorel Australia Pty Ltd (“Dorel”, “we”, “our” or “us”) does not accept returns of products simply because you have changed your mind, nor does it give refunds for these products. Please choose your products carefully.
Dorel Australia warrants that if your product suffers a defect in materials or workmanship at any time within the below criteria,
(a) for products other than car seats, 12 months of your original purchase; and
(b) for car seats, the applicable period specified in Table 1 below (the applicable period varies depending on the type of car seat and the nature of the defect),
Dorel Australia will, at your choice, refund or (where practical) repair or replace your product free of charge once we have established proof of purchase and assess the product to determine the nature of the issue and how we can help you, be it a refund, repair or exchange.
This warranty only applies to the first owner of the product and is not transferable. This warranty does not apply where the defect is caused by improper care (including any failure to use the product in accordance with the recommendations or instructions provided with the product), alteration, accident, misuse, abuse, neglect, impact damage or normal wear and tear that may be expected from daily use over an extended period (e.g. wear to wheels, rotating and moving parts etc.). You must retain and provide a copy of your receipt as proof of purchase in order to claim under this warranty.
Dorel Australia will reimburse your reasonable expenses of claiming under this warranty.
Should you have any concerns about your product, or to claim under this warranty, contact our Customer Service Centre at the address specified below or on 1300 809 5261300 809 526, and return the product (with proof of purchase) and copies of receipts for your reasonable expenses of claiming under this warranty to:
Dorel Australia Pty Limited
655-685 Somerville Road
West Sunshine VIC 3020
Alternatively, return the product (with proof of purchase) and copies of receipts for your reasonable expenses of claiming under this warranty to an authorised Maxi-Cosi retailer (for your nearest authorised Maxi-Cosi retailer, see the Where to Buy section of this site).
This warranty gives you specific legal rights, and you may also have other rights. In particular, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Concerned about your product?
Should you have any concerns about your product, please contact your retailer, who can provide you with detailed information on the Maxi-Cosi warranty terms and conditions and offer further assistance. Please note that for warranty issues, we deal with authorised retailers only. Check the list of authorised retailers in the Where to Buy section of this site. For initial advice, you may also contact our Customer Service Centre on 1300 809 5261300 809 526 or via this website.
TABLE 1 – Car seat warranty period for materials and workmanship
SEAT WARRANTY PERIOD
TRIM WARRANTY PERIOD
All Maxi-Cosi car seats
Please make sure you register your product with us so we can help you quicker in case something has happened.
Rights of the consumer:
A consumer has legal rights pursuant to applicable consumer legislation, which may vary from country to country. The rights of the consumer under applicable national legislation are not affected by this warranty.