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FAQS

You can find the frequently asked questions below.

Car seats

Are parts and accessories available for my car seat?

Maxi-Cosi has developed an array of accessories for your Maxi-Cosi Car Seat. Our accessories have been crash tested with our products to ensure your child’s safety. All parts and accessories must be produced and approved for your seat by the car seat manufacturer.
You must have your model number and manufacturing date of the product to order parts, accessories, or instructions. This information is identified on the car seat’s labels.

Are there any warranties for my car seat?

Dorel Juvenile Group, Inc. (DJG) warrants this product to the original retail purchaser as follows:

This product is warranted against defective materials or workmanship for one year from the date of original purchase. An original receipt is required to validate your warranty.  DJG will, at its option, provide replacement parts or replace this product. DJG reserves the right to substitute if the part or model has been discontinued.

To make a claim under this warranty you may contact us at consumer@djgusa.com fax us at 1-800-207-8182 24 hours a day, write to DJG, Consumer Relations Department, P. O. Box 2609, Columbus, IN 47202-2609, or call 1-800-951-4113 from 8:00 a.m. to 6:00 p.m. EST Monday through Thursday and from 8:00 a.m. to 4:30 p.m. on Friday. Proof of purchase is required and shipping charges are the responsibility of the consumer.

Warranty Limitations:

This warranty does not include damages which arise from misuse or abuse of this product

 

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN.  ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER STATUTORY OR OTHERWISE, ARE LIMITED TO THE DURATION AND TERMS OF THE EXPRESS WRITTEN WARRANTY. 

Some jurisductions do not allow limitations as to how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from province to province. Neither DJG nor the dealer selling this product authorized any person to create for it any other warranty, obligation, or liability in connection with this product.

This warranty does not include damages which arise from misuse or abuse of this product.

 

Limitation of Damages

In no event will DJG or the dealer selling this product be liable to you for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.

 

Please note: Our product warranty only applies when purchased from an authorized Maxi-Cosi retailer. The origin of products not purchased through these authorized retailers is unknown and could be counterfeit. We cannot support products from an unknown origin as we cannot verify the handling or condition of such merchandise. We maintain a strong network of authorized retailers to ensure you are purchasing safe and complete products. Fulfillment by a third party does not guarantee you are purchasing from one of these authorized retailers. Pricing which is inconsistent with the majority of retailers is a strong indication that the retailer is not authorized, as we have a consistent price offering across all authorized retailers. If you are unsure of the authorization status of a retailer you are considering purchasing from, or have purchased from, you can check maxi-cosi.com or call our Consumer Relations department at 1-(800) 951-4113. 

 

At what level should the harness straps be for my child in the forward-facing toddler position?
For a child who is in the forward-facing toddler position, the straps must be even with or just above the child's shoulders.
At what level should the harness straps be for my child in the rear-facing position?
For an infant who is rear-facing, the harness straps should be even with or just below the baby's shoulders. If the harness is above the baby's shoulders with the straps in the lowest position, do not use the car seat until the baby grows into it.
Can I install my car seat with my vehicle seat belts?
Your child restraint must be tightly locked in place at all times, during travel. For information about vehicle seat belts that will not work with your child's car seat, refer to your car seat instruction manual. To determine if your vehicles belts are compatible with your car seat, check your vehicle owner’s manual section on vehicle seat belt use with child restraints. This is your best source for information concerning your vehicle. Not all vehicle belts will work with all car seats.
Can I still use the UAS strap if it is no longer attached to my car seat?
Yes. The lower anchorage strap is attached to new car seats so it will not get lost and will be available when needed. If it was removed from your car seat, the original lower anchorage strap or a replacement received from Dorel Consumer Services may still be used to correctly install your car seat.
Can I use UAS in the rear center seat?
For many vehicle models, UAS anchors are not available for the center seat. You may only use UAS in the center seat if it is a designated UAS seating position in your vehicle owner’s manual. If you wish to use the center seat, and it is not a designated UAS position, you must install your car seat using the vehicle seat belt. For forward-facing car seats, you must still use a tether.
Can my car seat be in the reclined position when it's installed forward facing?
Check the instructions that came with your convertible, forward-facing, or booster car seat. To match the natural angle of different vehicle seats, some models do allow semi-reclined position(s) to be used in the forward-facing modes. When forward-facing, recline positions are only to be used to keep the car seat flush against the back of vehicle seat. Adjustable vehicle seats must be in the upright position during travel, according to your vehicle owner’s manual.
Do I have to use a base with my infant car seat?
A base is an accessory item and does not have to be used to install your Maxi-Cosi infant car seat. In certain situations, you get a better fit without the base. For example, if your vehicle seats are very narrow or if you are using the seat for airline travel, you may find that you get a more secure fit by installing the seat without the base.
How can I achieve the proper recline angle for my rear-facing child?
Maxi-Cosi works to ensure that our built in recline adjustments accommodate common vehicle models as much as possible. If your vehicle seat is deeply sloped, you may need to place a rolled towel or foam noodle on the vehicle seat, where the vehicle seat cushion meets the vehicle seat back, so that the level line on the side of shell is level to the ground. For deeply sloped vehicle seats, this solution is common to most car seats on the market, and is recommended by the National Highway Traffic Safety Administration (NHTSA) and Transport Canada. Check often to be sure padding is still in place and the vehicle belt is tight.

WARNING: Using padding that tilts the child restraint farther back than the level-to-ground line can result in serious injury or death.
How do I clean my car seat?
Wipe plastic, vinyl, and metal parts with a damp sponge or cloth. For fabrics, use warm sudsy water, rinse with clean water, and air dry. Only machine wash and dry if the car seat instructions allow for it. The harness system should be cleaned with mild soap and water. Wipe the outside of the buckle with a damp cloth. Do not lubricate the buckle or immerse in water. Do not use bleach or harsh chemicals on your car seat and do not dry clean. Use of cleaning agents such as these can damage your car seat and cause deterioration of the materials
How do I install my seat for use on an airplane?
Use the car seat only with FAA certified equipment. The car seat should be installed in the aircraft seat in the same way that it is installed in the vehicle with a lap belt. Use on forward facing aircraft seats only and in a position where the lap belt can be tightened securely. It is always advisable to contact the airline prior to taking a car seat on board.
How do I install my tether?
Loosely attach the tether to the designated vehicle anchor (Consult vehicle’s owner manual for specific location) before threading the vehicle belt through the belt path on the child restraint. After installing your car seat securely, pull tether strap tight so there is no slack.
How do I install the base for my infant car seat?

The base can be installed either using the UAS connectors or vehicle seat belts, but not both at the same time.  Check your vehicle owner’s manual for vehicle seat belt use with child restraints.  Refer to your Maxi-Cosi instruction manual for specific base installation instructions. The manual can be found tucked under the front of the pad on the seat.

How do I know if the car seat is installed securely?
Carefully read and follow your car seat's instruction manual and the vehicle's owner manual for proper installation, and then test for tightness. With your weakest hand at the belt path, tilt and push the car seat forward and back and from side to side. Some “play” from front to back or about an inch from side to side is acceptable. The vehicle belt or UAS belt used to secure the car seat should not loosen during this test.
How do I use the UAS system?
The UAS system can only be used in vehicles that already have the anchor bars installed in the vehicle seat bight. These anchor bars cannot be retrofitted into the vehicle. Refer to your vehicle owner’s manual to see which seating positions may be equipped with the UAS system. The car seat is used with the UAS system the same way as it is with the vehicle seat belt. The UAS system does not, for example, allow an infant to be placed rear facing in the front passenger seat with an active air bag. Please refer to your instruction manual for specific installation instructions.
How is the tether installed in my vehicle?
Vehicles manufactured after 1989 have pre-drilled holes but need to have the anchor hardware installed. Most vehicles after 9/1/99 have the anchor hardware already installed. Please refer to your vehicle owner’s manual or call your vehicle dealership for more information regarding the installation of the tether in your vehicle.
How long should my child remain rear facing?
Research has shown that rear-facing children between the ages of 1 and 2 years old are 5 times safer than forward-facing children (Facing Car Safety Seats: Getting the Message Right, Pediatrics 2008). A rear-facing car seat supports the entire head, neck, and back in most crashes. The restraint cradles and moves with the child, reducing stress to the neck and spinal cord.
How should I adjust the crotch strap on my car seat?
Check the instructions for your specific car seat to determine which adjustment positions are appropriate for rear-facing and forward-facing use. In general, thread the crotch strap through the slot closest to your child’s body, but not underneath your child. Check your instruction manual, as some models may use only the rear two slots for rear facing infant mode.

WARNING: Failure to place buckle’s metal retainer completely through pad and plastic shell can result in serious injury or death.
How should I tighten the harnesses?
Grasp the harnesses at the shoulders and pull upwards first. This ensures that the lower part of the harness is snug. Then, using the adjuster that comes with your car seat, remove all slack until the entire harness is snug.

A snug strap should not allow any slack. It lies in a relatively straight line without sagging. It does not press on the child’s flesh or push the child’s body into an unnatural position.

To test for tightness, try to pinch the flat part of the webbing between your thumb and forefinger. If the harness is snug, your fingers will slip off the harnesses without any remaining between your fingers. This is called the “pinch” test.
Is it safer to use both the vehicle seat belt and the lower anchors to install my car seat?
Do not use both the UAS belt and vehicle belt at the same time, with any Dorel car seat. This changes the performance of a car seat and may be dangerous.
Is my older car seat still safe to use?
Car seats are a safety device. To properly protect your child, the car seat must be in good shape and all labels and instructions present and readable. Dorel Juvenile Group car seats now have expiration dates molded into the shell and sometimes the base of the car seat. The expiration date will be from 6 to 8 years after the manufacture date.
This is important for several reasons. For example; the webbing, buckles, adjusters and other components will be subjected to various exposures such as food, cleaners, drinks and other potential contaminants which may hinder the proper operation or degrade the product. The labeling on the car seat may no longer be readable. The instructions may have become lost. The history of the car seat becomes more difficult to verify as the product ages; for example, the car seat may have been involved in an accident that may affect the product integrity. The plastic on a car seat could degrade over time depending upon how the car seat has been stored. If the owner of the car seat has changed, this makes getting in contact with the current owner, in the event of a recall, much more difficult. Car seats and the regulations governing them are constantly improving with potentially better alternatives available.
For these reasons, car seats have an expiration date provided as a guideline as to how long it should be used to protect your child in the event of a crash. Unless you know the history of a car seat, do not use it. Do not buy a second hand car seat. For older car seats, the expiration date can be determined by adding 6 years (or 8 years for 3-in-1 seats) to the manufacture date stamped on a label on the seat.
My child has outgrown his booster seat. Is it safe for him to ride in the front seat?
Any child under 13 years old should sit in a back seat and should always be properly buckled up. Be sure anyone with whom your child is riding is aware of this rule. Research shows that children in the front seat are at 40% greater risk of injury, compared with children in the rear (Effects of Seating Position and Appropriate Restraint Use on the Risk of Injury to Children in Motor Vehicle Crashes, Pediatrics 2005). Children are shown to be safer in an appropriate rear seat, whether a vehicle has conventional air bags, advanced air bags, or no air bags at all.
What can I do to give baby’s head more support? Can I add a head insert?
Maxi-Cosi car seats come with head padding for small infants. This padding is designed for and tested with the specific car seat model and harness system. If your child needs additional support, you may place rolled receiving blankets/towels along the child’s sides, after she is correctly buckled in. Additional padding may not be placed under your child or under the car seat’s harnesses.
What if my seat belts don’t stay tightly locked when the car is parked?
Many vehicle seat belts have a child restraint locking mode, which must be engaged when installing most child restraints. Check your vehicle owner’s manual for specific information on installing a child restraint in the selected seating position. If a locking mode is not available for that seating position, move the car seat to a different position or consult your car seat instructions for information on locking clips or available “belt lock off plates”

Note: A locking clip will not fix all types of seat belt problems. Please refer to your instruction manual for details.
What is a tether strap and how should it be used?
The tether can greatly improve the performance of a forward-facing car seat, and is only used for the forward-facing toddler position. Dorel strongly recommends that you use the tether in the forward-facing position, whether you have installed your car seat with UAS or with the vehicle seat belts.
What is the proper recline angle for my rear-facing child?
When your car seat is installed in your vehicle and your child is secured in the car seat, the level lines on side of plastic shell must be level with the ground. Dorel testing has shown that the resulting angle leads to the best crash test performance, even for older and larger children, for car seats that have level line indicators.
What is the UAS system?
UAS (Universal Anchorage System) is also referred to as LATCH in the US.  It is a universal system for installing car seats without using vehicle seat belts or extra parts (such as a locking clip). The UAS system can only be used in vehicles that have the UAS anchor bars installed and designated UAS seating positions. Most vehicles manufactured after September 2002 are equipped with UAS. Check your vehicle owner’s manual to see which seating positions are with the UAS system.
What position does the infant car seat handle need to be in during travel?
Carry handle MUST be in the upright AND locked position when carrying AND when installed in the vehicle
What should I do if my baby's head falls forward while seated rear-facing in the car seat?
Adjust your car seat to the proper recline angle, according to the level indicator on your car seat’s shell.
When should my child be moved to a booster seat?
If you child is between 30 and 40 pounds and his shoulders are above the upper slots, you should remove the harness and use the seat as a belt-positioning booster. If your child is over 40 pounds, you must remove the harness and use the seat as a belt-positioning booster regardless of the child’s height.
Where can I find my model number and manufacturing date and why do I need it to order parts?
The model number and manufacturing date can be found on a sticker on the side of your seat. It is important to have this information ready when contacting the Consumer Relations Department to insure that the representatives are able to provide you with accurate information and/or correct parts that have been approved for use with your product. Dorel Juvenile Group manufactures a wide variety of car seats and other juvenile and home products; therefore, providing the model number and manufacturing date is crucial and the representatives will not be able to order parts or give specific information regarding a product unless this information is provided.
Where is the safest place for my car seat?
Children in car seats should sit in a rear seating position of your vehicle. Research shows that children in the front seat are at 40% greater risk of injury, compared with children in the rear (Effects of Seating Position and Appropriate Restraint Use on the Risk of Injury to Children in Motor Vehicle Crashes, Pediatrics 2005). Children are shown to be safer in an appropriate rear seat, whether a vehicle has conventional air bags, advanced air bags, or no air bags at all.

If your vehicle has a center rear position available, and it has appropriate seat belts or UAS anchors for using your car seat, Dorel recommends using that seating position.

Warning: Never place a child rear-facing in a seating position with an active frontal airbag.
Why won't my child's car seat buckle stay buckled?
If the latch plate does not remain locked, check for dropped food, sticky spilled drinks, dirt, leaves, etc. Clean with cotton swab and/or remove object with tweezers. Lock the latch plate into buckle until you hear a "click." Pull up on the crotch strap to make sure the buckle is locked. If you cannot get the harness to adjust and remain tight with the buckle securely locked, do not use the car seat. Contact Consumer Relations at 1-800-544-1108.

Strollers

Can a European car seat or bassinet be fitted to Stroller sold in Canada?

No. European car seats and bassinets are not tested to meet Canadian standards.

Can the Kaia or Dana be used from birth?
Only with the use of the Maxi-Cosi Mico Infant Car Seat.
Does the Kaia and Dana stand upright when folded?
Yes.
Does the Kaia or Dana accept an infant car seat?
Yes.The Kaia and Dana strollers are compatible with the Maxi-Cosi Mico® Infant Car Seat and adapters are included.
Does the seat have to be removed in order to attach the infant car seat?
No. The Mico can be attached with or without the Kaia or Dana seat attached.
Does the seat reverse?
No.
What accessories are included?
Accessories included are a weathershield, sun canopy, Maxi-Cosi Mico adapters, shopping basket, and cup holder.
What accessories are sold separately?

Maxi-Cosi Mico and Quinny® footmuffs, Kaia Weathershield.

What is the weight limit?
50 lbs (22.7 kg).

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