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FAQS

You can find the frequently asked questions below.

Car seats

Are parts and accessories available for my car seat?
All parts used with Dorel car seats must be produced and approved for your seat by the car seat manufacturer. You must have your model number and manufacturing date of the product to order parts, accessories, or instructions. This information is identified on the car seat’s labels.
To order, e-mail the Consumer Relations Department at consumer@djgusa.com, fax us at 1-800-207-8182, or write to:
Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609 Columbus,
IN 47202-2609.

You may also contact the Consumer Relations Department at 1-800-544-1108 and speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday.
Are there any warranties for my car seat?

Dorel Juvenile Group, Inc. (DJG) warrants this product to the original retail purchaser as follows:

This product is warranted against defective materials or workmanship for one year from the date of original purchase. An original receipt is required to validate your warranty.  DJG will, at its option, provide replacement parts or replace this product. DJG reserves the right to substitute if the part or model has been discontinued.

To make a claim under this warranty you may contact us at consumer@djgusa.com fax us at 1-800-207-8182 24 hours a day, write to DJG, Consumer Relations Department, P. O. Box 2609, Columbus, IN 47202-2609, or call 1-800-951-4113 from 8:00 a.m. to 6:00 p.m. EST Monday through Thursday and from 8:00 a.m. to 4:30 p.m. on Friday. Proof of purchase is required and shipping charges are the responsibility of the consumer.

Warranty Limitations:

This warranty does not include damages which arise from misuse or abuse of this product

 

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN.  ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER STATUTORY OR OTHERWISE, ARE LIMITED TO THE DURATION AND TERMS OF THE EXPRESS WRITTEN WARRANTY. 

Some jurisductions do not allow limitations as to how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from province to province. Neither DJG nor the dealer selling this product authorized any person to create for it any other warranty, obligation, or liability in connection with this product.

This warranty does not include damages which arise from misuse or abuse of this product.

 

Limitation of Damages

In no event will DJG or the dealer selling this product be liable to you for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.

 

Please note: Our product warranty only applies when purchased from an authorized Maxi-Cosi retailer. The origin of products not purchased through these authorized retailers is unknown and could be counterfeit. We cannot support products from an unknown origin as we cannot verify the handling or condition of such merchandise. We maintain a strong network of authorized retailers to ensure you are purchasing safe and complete products. Fulfillment by a third party does not guarantee you are purchasing from one of these authorized retailers. Pricing which is inconsistent with the majority of retailers is a strong indication that the retailer is not authorized, as we have a consistent price offering across all authorized retailers. If you are unsure of the authorization status of a retailer you are considering purchasing from, or have purchased from, you can check maxi-cosi.com or call our Consumer Relations department at 1-(800) 951-4113. 

 

At what level should the harness straps be for my child in the forward-facing toddler position?
For a child who is in the forward-facing toddler position, the straps must be even with or just above the child's shoulders.
At what level should the harness straps be for my child in the rear-facing position?
For an infant who is rear-facing, the harness straps should be even with or just below the baby's shoulders. If the harness is above the baby's shoulders with the straps in the lowest position, do not use the car seat until the baby grows into it.
Can I install my car seat with my vehicle seat belts?
Your child restraint must be tightly locked in place at all times, during travel. For information about vehicle seat belts that will not work with your child's car seat, refer to your car seat instruction manual. To determine if your vehicles belts are compatible with your car seat, check your vehicle owner’s manual section on vehicle seat belt use with child restraints. This is your best source for information concerning your vehicle. Not all vehicle belts will work with all car seats.
Can I still use the UAS strap if it is no longer attached to my car seat?
Yes. The lower anchorage strap is attached to new car seats so it will not get lost and will be available when needed. If it was removed from your car seat, the original lower anchorage strap or a replacement received from Dorel Consumer Services may still be used to correctly install your car seat.
Can I use UAS in the rear center seat?
For many vehicle models, UAS anchors are not available for the center seat. You may only use UAS in the center seat if it is a designated UAS seating position in your vehicle owner’s manual. If you wish to use the center seat, and it is not a designated UAS position, you must install your car seat using the vehicle seat belt. For forward-facing car seats, you must should still use a tether.
Can my car seat be in the reclined position when it's installed forward facing?
Check the instructions that came with your convertible, forward-facing, or booster car seat. To match the natural angle of different vehicle seats, some models do allow semi-reclined position(s) to be used in the forward-facing modes. When forward-facing, recline positions are only to be used to keep the car seat flush against the back of vehicle seat. Adjustable vehicle seats must be in the upright position during travel, according to your vehicle owner’s manual.
Do I have to use a base with my infant car seat?
A base is an accessory item and does not have to be used to install your Dorel infant car seat. In certain situations, you get a better fit without the base. For example, if your vehicle seats are very narrow or if you are using the seat for airline travel, you may find that you get a more secure fit by installing the seat without the base.
How can I achieve the proper recline angle for my rear-facing child?
Dorel works to ensure that our built in recline adjustments accommodate common vehicle models as much as possible. If your vehicle seat is deeply sloped, you may need to place a rolled towel or foam noodle on the vehicle seat, where the vehicle seat cushion meets the vehicle seat back, so that the level line on the side of shell is level to the ground. For deeply sloped vehicle seats, this solution is common to most car seats on the market, and is recommended by the National Highway Traffic Safety Administration (NHTSA) and Transport Canada. Check often to be sure padding is still in place and the vehicle belt is tight.

WARNING: Using padding that tilts the child restraint farther back than the level-to-ground line can result in serious injury or death.
The head area of my rear-facing seat moves up and down when I push and pull on it. Is something wrong with the way it is installed?
Some movement in the head area of rear-facing car seats is common, even when car seats are correctly installed. Follow the installation instructions for your car seat, and then test for tightness. With weakest hand at belt path, tilt and push the car seat forward and back and from side to side. Some “play” from front to back or about an inch from side to side is acceptable. The vehicle belt or LATCH belt used to secure the car seat should not loosen during this test.
How do I clean my car seat?
Wipe plastic, vinyl, and metal parts with a damp sponge or cloth. For fabrics, use warm sudsy water, rinse with clean water, and air dry. Only machine wash and dry if the car seat instructions allow for it. The harness system should be cleaned with mild soap and water. Wipe the outside of the buckle with a damp cloth. Do not lubricate the buckle or immerse in water. Do not use bleach or harsh chemicals on your car seat and do not dry clean. Use of cleaning agents such as these can damage your car seat and cause deterioration of the materials
How do I install my seat for use on an airplane?
Use the car seat only with FAA certified equipment. The car seat should be installed in the aircraft seat in the same way that it is installed in the vehicle with a lap belt. Use on forward facing aircraft seats only and in a position where the lap belt can be tightened securely. It is always advisable to contact the airline prior to taking a car seat on board.
How do I install my tether?
Loosely attach the tether to the designated vehicle anchor (Consult vehicle’s owner manual for specific location) before threading the vehicle belt through the belt path on the child restraint. After installing your car seat securely, pull tether strap tight so there is no slack.
How do I install the base for my infant car seat?
Thread the vehicle belt through the belt path at the foot of the base. If the vehicle lap and shoulder belts are attached, thread both through the belt path. Buckle the vehicle belt and adjust as tightly as possible by pushing down firmly on the base while pulling up on the shoulder belt until the lap belt is tight. It is not necessary to make the base completely immobile, but the base should not move more than an inch or two from side to side.
How do I know if the car seat is installed securely?
Carefully read and follow your car seat's instruction manual and the vehicle's owner manual for proper installation, and then test for tightness. With your weakest hand at the belt path, tilt and push the car seat forward and back and from side to side. Some “play” from front to back or about an inch from side to side is acceptable. The vehicle belt or UAS belt used to secure the car seat should not loosen during this test.

Dorel also recommends consulting with a certified Child Passenger Safety (CPS) Technician to determine if your car seat is properly installed. In most cases, this service is free. Visit http://www.nhtsa.dot.gov/cps/cpsfitting/index.cfm to access the Inspection Station Locator. Type in your zip code and you will receive contact information for a Child Safety Seat Inspection Station in your area.
How do I use the UAS system?
The UAS system can only be used in vehicles that already have the anchor bars installed in the vehicle seat bight. These anchor bars cannot be retrofitted into the vehicle. Refer to your vehicle owner’s manual to see which seating positions may be equipped with the UAS system. The car seat is used with the UAS system the same way as it is with the vehicle seat belt. The UAS system does not, for example, allow an infant to be placed rear facing in the front passenger seat with an active air bag. Please refer to your instruction manual for specific installation instructions.
How is the tether installed in my vehicle?
Vehicles manufactured after 1989 have pre-drilled holes but need to have the anchor hardware installed. Most vehicles after 9/1/99 have the anchor hardware already installed. Please refer to your vehicle owner’s manual or call your vehicle dealership for more information regarding the installation of the tether in your vehicle.
How long should my child remain rear facing?
Research has shown that rear-facing children between the ages of 1 and 2 years old are 5 times safer than forward-facing children (Facing Car Safety Seats: Getting the Message Right, Pediatrics 2008). A rear-facing car seat supports the entire head, neck, and back in most crashes. The restraint cradles and moves with the child, reducing stress to the neck and spinal cord.
Children should remain rear-facing until they reach the height or weight limits stated in the instructions of a convertible car seat. You must stop using your infant car seat when your child reaches the specified weight limits or when the top of your child's head comes within one inch of the top of the car seat. At that point, you should move your child to a convertible seat with higher rear-facing weight and height limits.
At a minimum, children must be over 1 year old, weigh over 22 pounds, and be at least 34 inches tall, before riding forward-facing in Dorel car seats.
If my child’s feet touch the seatback, will her legs be injured in a crash?
Research shows that lower-extremity injuries (feet, ankles, legs, etc.) are rare for children facing the rear, on the order of 1 per 1000 children. The same research shows that facing forward does not eliminate a child’s risk of lower-extremity injuries, but that head and spine injuries are more common when facing forward. Practical experience has shown that children can be comfortable riding with their legs folded. (Rear-Facing Car Safety Seats: Getting the Message Right, Pediatrics 2008).
How should I adjust the crotch strap on my car seat?
Check the instructions for your specific car seat to determine which adjustment positions are appropriate for rear-facing and forward-facing use. In general, thread the crotch strap through the slot closest to your child’s body, but not underneath your child. Check your instruction manual, as some models may use only the rear two slots for rear facing infant mode.

WARNING: Failure to place buckle’s metal retainer completely through pad and plastic shell can result in serious injury or death.
How should I adjust the seat belt on my child riding in a booster seat?
Boosters elevate children so that safety belts designed for adults will fit correctly. Booster seats must only be used with both vehicle lap and shoulder belts. Never allow your child to place the shoulder belt behind her back or under her arm. A snug belt should not allow any slack. It lies in a relatively straight line without sagging. It does not press on the child’s flesh or push the child’s body into an unnatural position.

The lap belt should fit flat across a child's upper thighs (not across the soft abdomen, which is more likely to be injured in a crash than bony structures like the pelvis). The shoulder belt should cross snugly over the chest and the middle of a child's shoulder. This positions the vehicle seat belt to be effective in a crash and make the child more comfortable.
How should I tighten the harnesses?
Grasp the harnesses at the shoulders and pull upwards first. This ensures that the lower part of the harness is snug. Then, using the adjuster that comes with your car seat, remove all slack until the entire harness is snug.

A snug strap should not allow any slack. It lies in a relatively straight line without sagging. It does not press on the child’s flesh or push the child’s body into an unnatural position.

To test for tightness, try to pinch the flat part of the webbing between your thumb and forefinger. If the harness is snug, your fingers will slip off the harnesses without any remaining between your fingers. This is called the “pinch” test.
How will I know when my child no longer needs a booster seat?
Children are ready for seat belts alone when they can:
1. Sit with their back and hips against the vehicle seat back and sit without slouching
2. Bend their knees easily over the front edge of the seat
3. The lap portion of the seat belt stays low and snug across the upper thighs
4. The shoulder portion of the seat belt stays snugly across the mid-chest and shoulder
5. Can maintain this position for the entire ride
Is a booster seat really necessary? My child is six years old. Aren't seat belts sufficient?
Vehicle seat belts are designed to fit adults. Boosters elevate children so that safety belts designed for adults will fit correctly. The lap belt should fit flat across a child's upper thighs (not across the soft abdomen, which is more likely to be injured in a crash than bony structures like the pelvis). The shoulder belt should cross snugly over the chest and the middle of a child's shoulder. This positions the vehicle seat belt to be effective in a crash and make the child more comfortable.
Research shows that booster seats reduce the risk of injury 45% better than seat belts alone, for children between the ages of 4 and 8 (Effectiveness of Belt Positioning Booster Seats: An Updated Assessment, Pediatrics 2009). They also reduce the risk of death by 28% compared to restraining children with vehicle seat belts (Effectiveness of Child Safety Seats vs Seat Belts in Reducing Risk for Death in Children in Passenger Vehicle Crashes, Archives of Pediatrics and Adolescent Medicine 2006).
According to the National Highway Traffic Safety Administration, motor vehicle crash injuries are the leading cause of death and disability for children, beginning at age 4. State law requirements vary for using car seats and boosters, but experts agree that booster seats should be used until seat belts fit correctly. Seat belts fit if a child can sit all the way back with knees bent naturally over the seat edge. The lap belt must stay snug on the leg or hip bones, with the shoulder belt against the chest and shoulder.
Is it safer to use both the vehicle seat belt and the lower anchors to install my car seat?
Do not use both the UAS belt and vehicle belt at the same time, with any Dorel car seat. This changes the performance of a car seat and may be dangerous.
Is my older car seat still safe to use?
Car seats are a safety device. To properly protect your child, the car seat must be in good shape and all labels and instructions present and readable. Dorel Juvenile Group car seats now have expiration dates molded into the shell and sometimes the base of the car seat. The expiration date will be from 6 to 8 years after the manufacture date.
This is important for several reasons. For example; the webbing, buckles, adjusters and other components will be subjected to various exposures such as food, cleaners, drinks and other potential contaminants which may hinder the proper operation or degrade the product. The labeling on the car seat may no longer be readable. The instructions may have become lost. The history of the car seat becomes more difficult to verify as the product ages; for example, the car seat may have been involved in an accident that may affect the product integrity. The plastic on a car seat could degrade over time depending upon how the car seat has been stored. If the owner of the car seat has changed, this makes getting in contact with the current owner, in the event of a recall, much more difficult. Car seats and the regulations governing them are constantly improving with potentially better alternatives available.
For these reasons, car seats have an expiration date provided as a guideline as to how long it should be used to protect your child in the event of a crash. Unless you know the history of a car seat, do not use it. Do not buy a second hand car seat. For older car seats, the expiration date can be determined by adding 6 years (or 8 years for 3-in-1 seats) to the manufacture date stamped on a label on the seat.
My child has outgrown his booster seat. Is it safe for him to ride in the front seat?
Any child under 13 years old should sit in a back seat and should always be properly buckled up. Be sure anyone with whom your child is riding is aware of this rule. Research shows that children in the front seat are at 40% greater risk of injury, compared with children in the rear (Effects of Seating Position and Appropriate Restraint Use on the Risk of Injury to Children in Motor Vehicle Crashes, Pediatrics 2005). Children are shown to be safer in an appropriate rear seat, whether a vehicle has conventional air bags, advanced air bags, or no air bags at all.
What can I do to give baby’s head more support? Can I add a head insert?
Dorel car seats come with head padding for small infants. This padding is designed for and tested with the specific car seat model and harness system. If your child needs additional support, you may place rolled receiving blankets/towels along the child’s sides, after she is correctly buckled in. Additional padding may not be placed under your child or under the car seat’s harnesses.
What if my seat belts don’t stay tightly locked when the car is parked?
Many vehicle seat belts have a child restraint locking mode, which must be engaged when installing most child restraints. Check your vehicle owner’s manual for specific information on installing a child restraint in the selected seating position. If a locking mode is not available for that seating position, move the car seat to a different position or consult your car seat instructions for information on locking clips or available “belt lock off plates”

Note: A locking clip will not fix all types of seat belt problems. Please refer to your instruction manual for details.
What is a tether strap and how should it be used?
The tether can greatly improve the performance of a forward-facing car seat, and is only used for the forward-facing toddler position. Dorel strongly recommends that you use the tether in the forward-facing position, whether you have installed your car seat with LATCH or with the vehicle seat belts.

The tether is a long strap that connects the back of your child's car seat to a special tether anchor in your vehicle. Vehicles manufactured after 1989 have pre-drilled holes but need to have the anchor hardware installed. Most vehicles made after 9/1/99 have the anchor hardware already installed. If your vehicle does not have an anchor bracket in the vehicle owner’s manual, see your dealer or a qualified mechanic to have an anchor installed.

When not in use for modes other than forward-facing, the tether strap must be stored or removed according to the instructions that came with your car seat.
What is the proper recline angle for my rear-facing child?
When your car seat is installed in your vehicle and your child is secured in the car seat, the level lines on side of plastic shell must be level with the ground. Dorel testing has shown that the resulting angle leads to the best crash test performance, even for older and larger children, for car seats that have level line indicators.

If your car seat model has an angle indicator with a ball, rather than level lines, the ball should be between the two marks on the indicator that matches the weight of your child.

NOTE: Check the angle indicator while parked on level ground.
What is the UAS system?
UAS (Universal Anchorage System) is also referred to as LATCH in the US.  It is a universal system for installing car seats without using vehicle seat belts or extra parts (such as a locking clip). The UAS system can only be used in vehicles that have the UAS anchor bars installed and designated UAS seating positions. Most vehicles manufactured after September 2002 are equipped with UAS. Check your vehicle owner’s manual to see which seating positions are with the UAS system.
What position does the infant car seat handle need to be in during travel?
Carry handle MUST be in the upright AND locked position when carrying AND when installed in the vehicle
What should I do if my baby's head falls forward while seated rear-facing in the car seat?
Adjust your car seat to the proper recline angle, according to the level indicator on your car seat’s shell.
When should my child be moved to a booster seat?
If you child is between 30 and 40 pounds and his shoulders are above the upper slots, you should remove the harness and use the seat as a belt-positioning booster. If your child is over 40 pounds, you must remove the harness and use the seat as a belt-positioning booster regardless of the child’s height.
Where can I find my model number and manufacturing date and why do I need it to order parts?
The model number and manufacturing date can be found on a sticker on the side of your seat. It is important to have this information ready when contacting the Consumer Relations Department to insure that the representatives are able to provide you with accurate information and/or correct parts that have been approved for use with your product. Dorel Juvenile Group manufactures a wide variety of car seats and other juvenile and home products; therefore, providing the model number and manufacturing date is crucial and the representatives will not be able to order parts or give specific information regarding a product unless this information is provided.
Where is the safest place for my car seat?
Children in car seats should sit in a rear seating position of your vehicle. Research shows that children in the front seat are at 40% greater risk of injury, compared with children in the rear (Effects of Seating Position and Appropriate Restraint Use on the Risk of Injury to Children in Motor Vehicle Crashes, Pediatrics 2005). Children are shown to be safer in an appropriate rear seat, whether a vehicle has conventional air bags, advanced air bags, or no air bags at all.

If your vehicle has a center rear position available, and it has appropriate seat belts or LATCH anchors for using your car seat, Dorel recommends using that seating position.

Warning: Never place a child rear-facing in a seating position with an active frontal airbag.
Why won't my child's car seat buckle stay buckled?
If the latch plate does not remain locked, check for dropped food, sticky spilled drinks, dirt, leaves, etc. Clean with cotton swab and/or remove object with tweezers. Lock the latch plate into buckle until you hear a "click." Pull up on the crotch strap to make sure the buckle is locked. If you cannot get the harness to adjust and remain tight with the buckle securely locked, do not use the car seat. Contact Consumer Relations at 1-800-544-1108.
What is the TinyFit System?
TInyFit is a system designed to provide a superior fit for very small babies, as small as 4 pounds. It is a “seat within a seat”, providing more flexibility and adjustment for the occupant. The TinyFit system features a harness shoulder height starting at only 5”, an adjustable buckle system and a more reclined interior rear-facing angle that all contribute to the superior fit. Additionally, the TinyFit system allows the Pria 70 to be installed more upright when rear-facing, using less space in the vehicle. This creates more legroom for passengers in the front seat.
Why are there 2 different required recline positions for the Pria 70 in the forward-facing mode?
For children who ride forward-facing in the Pria 70, there are 2 different recline positions. For children between 22 pounds and 40 pounds, recline position 2 is required. For children between 40 and 70 pounds, recline position 1 is required. These recline positions allow a more reclined riding position for younger children and a more upright position for older children. Not only does this provide an appropriate riding position for different sized children, but the required recline angles also improve crash energy management.
Why is FlexTech important?
Crash energy management is critical for car seat engineering. With children of different sizes and crashes coming from every angle, the challenges of crash energy management are very real. FlexTech is an interior structure system, engineered using advanced computer simulated crash testing techniques. Those techniques have allowed new flexibility in the design process, allowing increased experimentation and new design solutions. FlexTech is the result of those efforts, allowing the Pria to have a rigid or flexible structure in different areas to combat different types of crash impacts.

Gear

Can the highchair be converted into a booster seat?
No.
Can the highchair be folded up and easily stored?
Yes, the highchair has a slim fold without any disassembly required. Fold depth is approximately 12.5" with tray stored and footrest adjusted up.
How can I clean my highchair?
The foam seat can be cleaned using a sponge, soap and water. The seat cushion and infant insert can be machine washed and air dried. Food items that contain food coloring or tomato paste can cause the seat foam to stain.
How can I get a stain out of my tray?
It is recommended to use lemon juice to help remove the stains on your tray, although this may not take the stain completely off. The use of bleach, harsh chemicals, or other household cleaners is not recommended. Food items that contain food coloring or tomato paste can cause the plastic tray to stain.
Is the EVA foam seat gentle enough for my baby?
Yes, the EVA foam is soft and safe to use as a seating surface for babies and toddlers. We have 2 optional seat pads, an infant insert and a seat cushion for added support and comfort.
Is the insert tray dishwasher safe?
Yes the insert tray is dishwasher safe; it must be placed on the top rack of the dishwasher only.
What is the age range for the highchair?
The highchair can be used from birth in the fully reclined position up to 50 lbs.
Note: Children grow at different rates. Although most children can use the high chair up to 50 pounds, there may be children who have become too tall to fit in the chair before they reach 50 pounds.
What is the warranty for my highchair?
1 year.
Where can I find the model number and date code on my highchair?
The model number and date code are located on the back of the seat.
Are additional accessories sold that are compatible with the playard?
No, only the accessories sold with the playard are compatible and should be used.
Can my play yard be used as a full-time crib?
Your play yard is not intended to be used as a full time crib. The included bassinet portion is designed for sleeping, but use of it should be discontinued once the child has met the maximum weight limit of 15 pounds. Continued supervision for the safety of the child is always necessary when the product is in use.
Can the changer be used as a sleeping surface?
No, the changer cannot be used as a sleeping surface.
How can I clean or wash my play yard?
The play yard is spot clean only. Use only mild household soap or detergent and warm water. To wash travel bag, machine wash in warm water on delicate cycle and drip-dry. DO NOT USE BLEACH.
What accessories are included with my play yard?
A travel tote, parent storage unit, changing station, bassinet, toy mobile and an electronic sound unit with music, vibration and night light.
What is the warranty for my playard?
1 year.
What is the weight limit on the bassinet?
The weight limit on the bassinet is 15 pounds. You should discontinue use of the bassinet once your child can sit up or starts to pull himself up, regardless of the weight of the child.
What is the weight limit on the changer?
The weight limit on the changer is 15 pounds.
What is the weight/age limit of my play yard?
Play yards are intended for use by children who are under 35" and less than 30 lbs. The play yard should not be used for children who are able to climb out of the product.
Where can I find the model number and manufacturing date on my play yard?
The model number and manufacture date is located on the underside of the play yard on a label on one of the crossbars.
Can I buy an extra base for my Cosi35 Car Seat?
Yes, extra Cosi35™ bases are sold separately.
Can the Cosi35™ be used with preemies and newborns?
Yes, the Cosi35 comes with a preemie insert and infant support and can be used from 4-35 lbs.
Do any other car seats fit into the Leila and Piazzo travel systems?
No, only the Maxi-Cosi® Cosi35™ Infant Car Seat is compatible with the travel system.
Does the Cosi35™ Infant Car Seat fit with other Maxi-Cosi or strollers?
The Cosi35 infant car seat is only compatible with the Maxi-Cosi Leila and Piazzo strollers.
Does the stroller accept a bassinet?
No.
Does the stroller have suspension?
Yes.
Does the stroller seat reverse?
No.
Does the stroller stand upright when folded?
Yes.
Does the travel system have a child tray?
Yes, The stroller has a removable child tray with 2 cup/snack holders.
Does the travel system include a parent cup holder?
Yes, the parent tray includes 2 parent cup holders and a media/mobile device nook.
How can I order replaceable parts for my travel system?
To order replaceable parts please contact our customer service center at: (800)951-4113 and we will be happy to assist you with your needs.
How is the Leila travel system different than the Piazzo travel system?
The Piazzo travel system features a single front wheel design. Also, the canopy design of each stroller is unique.
Is the fabric washable?
The fabric is spot clean only.
Is the leg rest adjustable?
Yes, the leg rest has 3 positions.
Is the stroller canopy adjustable?
Yes the canopy can be rotated forward and features a canopy visor.
Is the stroller for use with newborns?
Yes, the stroller can be converted to carriage mode by fully reclining the seat and closing off the openings at the foot of the seat with the fabric flaps. The stroller can also be used from birth with the Cosi35™.
What is the warranty for my travel system?
The warranty for the stroller is 2 years, and the warranty on the car seat is 1 year. For more information, please contact Consumer Relations for more information at 800-951-4113.
What is the weight limit of the storage basket?
The weight limit of the storage basket is 10 pounds
What is the weight limit of the stroller?
The stroller is designed to hold children up to 50 pounds.
What is the weight range for the Cosi35™ car Seat?
The weight range for the Cosi35 infant car seat is 4-35 pounds.
What type of seat recline does the stroller have?
The stroller has a one hand seat recline and reclines into a flat position.
Where can I find the model number and date code on my stroller?
The model number and date code are located on the frame near the brake.

Strollers

Are the handlebars adjustable?
Yes. The Foray LX features a telescoping pushing handle.
Can a European car seat or bassinet be fitted to a Foray LX stroller sold in the United States?
No. European car seats and bassinets are not tested to meet US standards.
Can I use my old Foray seat on the Foray LX frame?
No. The two are not compatible.
Can the Foray LX be used as a jogging stroller?
No.The Foray LX was not designed or tested to be used as a jogging stroller.
Can the Foray LX be used from birth?
Only with use of Maxi-Cosi Mico® Infant Car Seat or Quinny Dreami Bassinet.
Does it stand when folded?
Yes.
Does the seat reverse?
Yes.
How do I inflate the rear tires of my Foray LX stroller?
You can use a regular bike pump to inflate the rear tires. For easy access to the tire valve, first remove the tires from the frame (see instruction manual).
DO NOT USE an electric pump to inflate the tires.
What accessories are included?
Maxi-Cosi Mico Infant Car Seat and Quinny Dreami Bassinet adapters, cup holder, weathershield, shopping basket and sun canopy.
What accessories are sold separately?
Maxi-Cosi Mico, Quinny Dreami Bassinet, Quinny Footmuff.
What are the differences between the Foray and the Foray LX?
We have made several key upgrades to the Foray and renamed it the Foray LX. The Foray
LX has an easier fold and seat removal and now folds with the seat attached. The Foray LX also has an improved shopping basket and extendable canopy. It is also compatible with the Quinny® Dreami Bassinet.
What is the weight limit?
50 lbs.
Which car seats are compatible?

Maxi-Cosi Mico infant car seats

Can a carrycot or bassinet be fitted onto the Mila?
No.
Can a European car seat or bassinet be fitted to a Mila stroller sold in the Canada?
No. European car seats and bassinets are not tested to meet Canada standards.
Can the Kaia or Dana be used from birth?
Only with the use of the Maxi-Cosi Mico Infant Car Seat.
Does the Kaia and Dana stand upright when folded?
Yes.
Does the Kaia or Dana accept an infant car seat?
Yes.The Kaia and Dana strollers are compatible with the Maxi-Cosi Mico® Infant Car Seat and adapters are included.
Does the seat have to be removed in order to attach the infant car seat?
No. The Mico can be attached with or without the Kaia or Dana seat attached.
Does the seat reverse?
No.
What accessories are included?
Accessories included are a weathershield, sun canopy, Maxi-Cosi Mico adapters, shopping basket, and cup holder.
What accessories are sold separately?
Maxi-Cosi Mico and Quinny® footmuffs.
What is the weight limit?
50 lbs.
What kind of seat recline does the Mila have?
The Mila has a one hand infinite recline system.

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