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Customer care and after-sales service are very important to us. Here, you can find out how to contact us, read about our organisation, and find the answers to frequently asked questions. And don’t forget that our trusted retailers will also be happy to share their knowledge and expertise with you.

FAQ

Any questions? Search here for the answer.

Show questions and answers for

Axiss toddler car seat

Car seats
  • Designs Collection 2014

  • Age & Weight

    9 months - 3½ years

    9 - 18 kg (Group 1)

  • Fitting

    • seatbelt icon Seatbelt This product is compatible with seatbelt.
  • Safety ratings

Service

FAQs

  • I can still pull out my car seat belt, which means the car seat can move around. Is this safe?

    Answer

    In the event of a sudden stop or accident, the car seat belt will block automatically and the child car seat will be unmovable as a result. The Maxi-Cosi Priori XP, Maxi-Cosi Axiss and Maxi-Cosi Tobi are all equipped with a tensioner that makes it possible to tighten the car seat belt for a tighter fit and secure the car seat more firmly.

  • Is it possible to mount my car seat (Group 1) onto the frame of my pushchair?

    Answer

    This is not possible with our current range of products. Our products are developed with a strong focus on safety, quality and user-friendliness. The combination you mention would require that we make concessions to these three aspects. We have decided against making such concessions at this time.

  • My child climbs out of the belt system on the car seat.

    Answer

    The same principle applies to all car seats and means that your child cannot create extra space if there is no extra space to begin with. Some children have shown us that, with only a minimum of slack in the belt system, they can get a hand between the buckle and their stomach and then, by moving it towards their head, they can get an elbow under the belts – but this requires a very flexible shoulder. These children display a tremendous desire to free themselves from their car seat. Child safety in the car and freedom of movement are not compatible in principle. To transport a child not only safely but also comfortably, a slight amount of slack in the belt system is needed. If the belt is pulled extremely tightly and the child is sitting calmly in the car seat, experience has taught us that all car seats are the same when it comes to 'climbing out of the car seat'. We see a similar pattern in children ages 1-4 years in car seats of various types and from various manufacturers. The belt system is a closed system that keeps the child in the same position continuously - during normal car trips as well as during a sudden stop or accident. This system is closed by securing the child when tightening the belts. If this is done properly, the belts cannot be loosened during use (if this does happen, we ask that you contact our Service Department through the retailer where you bought the product).

  • The belts are not the same length. Why is this?

    Answer

    Uneven belts may be caused by the incorrect guiding of the harness system. Check at the back of the car seat that the belts are not twisted and that the pull belt (that runs forward at the bottom of the shell) is in the middle of the system. Also check that the belt can move easily to and fro through the shoulder openings. For smooth movement, the belt buckle should be flapped forward completely. This belt buckle operates by releasing the belt tensioner. If the problem continues after you have checked this, consult your retailer.

View all FAQs

Manuals

User manual - Maxi-Cosi Axiss (EN-FR-DE-NL-ES-IT) (4MB - pdf) Download View
User manual - Maxi-Cosi Axiss (EN-DA-HU-CS-FI-TR-EL) (4MB - pdf) Download View
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