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We have an international network of trusted retailers whose experienced and knowledgeable staff can be relied on to help you find the products and services you need and that suit your lifestyle. For your convenience, most of our retailers sell online too. Here, you can find retailers near you and discover where to shop online.

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Customer care and after-sales service are very important to us. Here, you can find out how to contact us, read about our organisation, and find the answers to frequently asked questions. And don’t forget that our trusted retailers will also be happy to share their knowledge and expertise with you.

FAQ

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Kids come in all shapes and sizes

Announcement

Maxi-Cosi Citi SPS buckle

Sabelt SPA, one of our harness suppliers, has noted that one of its specific models of buckle - used for infant Baby car seats – could present in some cases a potential manufacture defect which may lead to a safety issue. Although the level of occurrence of the defect is very low, we nonetheless deem that safety for children products must come first. In rare cases the buckle could open after the impact. Even if there is no notice of incident, we are, in accordance with Sabelt, precautionary activating extensive check.

Step 1: How do I know if I have a Maxi-Cosi Citi SPS?
For Maxi-Cosi car seats, this buckle is only used in one specific infant Baby carrier: Citi SPS, easily recognizable on the image below:

Note: the product visual presented above is representing the model and its buckle but is not representative for the color

If you have any other Maxi-Cosi car seat, the type of buckle used is fully safe, so no need for further check.

Step 2: What is the production date?
If you have a Citi SPS, only the Citi SPS car seats produced since June 1st 2012 (week 23) need to be checked. To recognize them, you can check the label at the bottom of the car seat.

Within this example the number 1613 is referring to the production date. In this example it means week 16 2013. If the label of your Citi SPS mentions a number either between 2312 and 5212 or between 0113 and 2213 then we strongly advice you to replace the buckle.

Just to inform you on how the buckle looks, you will recognize the buckle from the visual below:

Step 3: How do I get a new buckle to replace?

If you are sure you have a Maxi Cosi Citi SPS with a production date later than week 23 of 2012, please fill in this form. You will receive in the coming days the new buckle with a very easy instruction for its replacement.

Request a new buckle for replacement

This replacement is very simple and can be fully done by yourself, with no risk of misuse. Of course you will be guided by the replacement instruction included with the delivered buckle. You can also follow the replacement video.

If you would like to have some additional information or need assistance with replacing the buckle, you can call us:

  • UK  01284 – 413 141
  • NL 088-123 2442
  • BE (Dutch) 0031-88 123 2442
  • BE (French) 0800 26 554
  • Germany, Austria : +49(0)223496430
  • Switzerland : +41 21 866 68 07
  • Poland 0048 32 346 00 81
  • South Korea 1644 4680
  • Barbados/Brazil 0022 2101 8600

Maxi-Cosi is constantly developing new mobility and caring solutions. Solutions that offer more ease, more comfort, and more convenience. We consider everything that can help parents and children best enjoy their times together.

We apologize for any inconvenience we might have caused to you.

Maxi-Cosi team


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