FAQ

FAQ

Welcome to our FAQ section. Here you’ll find expert answers to frequently asked questions plus a wide range of easy-to-understand information, tips and advice on many popular topics. We hope you find everything you need to know!

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Results for Car seats

  • Can 3 car seats fit on the back seat of my car?

    Answer

    Depending on the type of car, 3 seats may fit on the back seat.
    We recommend taking your car to the retailer to check this.

  • Can I also position a car seat on the front passenger seat?

    Answer

    Infant and child car seats can be placed on the passenger seat in the car. The rear seat of the car is preferable. An infant car seat for 0-13 months may only be used on the front passenger seat if there is no frontal airbag or if you are sure that it has been deactivated. For car seats for older children (9 months to 12 year), if the front seat is equipped with an airbag, we recommend placing the seat in the rearmost position.

  • Do the Maxi-Cosi car seats fit in all cars?

    Answer

    Our child car seats have been developed as universal car seats. This means that they should fit in almost any car. In accordance with the ECE R44/03 and ECE R44/04 standards, car seats are universal if not more than a certain length of seat belt is required for the installation. The car industry is aware of this. Car manufacturers sometimes build the belts into their cars so that the belt is just short of being long enough for correct installation. If the user manual of your car states that the seat belts are suitable for the use of universal car seats, this should not be a problem. However, we recommend that you fit the car seat first before purchasing it. Your retailer can help you with this.

  • How do I wash the fabric cover?

    Answer

    The cover can be washed by hand in accordance with the instructions on the care label. The instruction manual contains detailed instructions on how to remove the fabric cover.

  • I have had an accident while the child was sitting in the car seat. Can I still use the seat?

    Answer

    We recommend that the seat should no longer be used. At impact speeds from 30 km/h invisible damage may occur. In this case, to be on the safe side, you should replace the seat. Destroy the old seat to ensure that it cannot be used for another child. If the car can be repaired, also have all the seat belts activated during the accident replaced.

  • Is it safe to use second-hand car seats?

    Answer

    We advise against purchasing a used car seat. The history of a second-hand car seat is often unknown. In other words, you cannot know for certain how it has been used. Car seats that have been involved in an accident are no longer guaranteed to be safe. The car seat may also be damaged in some other manner or may be incomplete.

  • My car seat is defective. What should I do?

    Answer

    In addition to the sale of our product, we have entrusted the service and guarantees of our products to a number of official dealers/retailers (see our website). After all, it is from the retailer that you bought the product, and he is therefore obliged to deal with your complaints and settle them in the correct manner.

  • What are the rules for using a car seat in an airplane?

    Answer

    There are no international rules for using a car seat in an airplane. If the baby is 0 to 13 months, a car seat can make air travel easier and safer.The Maxi-Cosi Citi SPS and Maxi-Cosi Pebble have been legally approved for aircraft use, in accordance with the guidelines of the German TüV certification agency. This can be seen by the TüV approval sticker on the side of the product. In all cases, the airline must be informed about any use of a car seat on a plane. Ask your travel agency or airline when booking your tickets about the rules and possibilities. The Maxi-Cosi Citi SPS or Maxi-Cosi Pebble must be installed in a rear-facing position, just as in a car, only using the lap belt in the airline seat. The belt must be threaded through the blue belt hooks and secured tightly. If you have any specific installation questions, consult the cabin crew, since every aircraft has a different seat layout.

  • Where can I find the ECE R44/03 or ECE R44/04 marking?

    Answer

    All new Maxi-Cosi car seats comply with the most recent ECE R44/04 standard. A white and orange sticker has been affixed to the back or bottom of your Maxi-Cosi product. The orange section shows the code ECE R44/04, the last 2 number of which indicate the version. On older models, this can be seen by the ‘approval number’ under the small circle on the sticker. This approval number starts with 03 or 04, which stands for the ECE R44/03 and ECE R44/04 standard.

  • Where can I find the prices?

    Answer

    Our prices are the recommended prices and these can only be obtained from the retailer.

  • Why do I need a car seat?

    Answer

    The use of an approved child car seat is required by law for all children up to a height of 1.35 metres in the UK, and 1.5m in the Republic of Ireland and rest of the European Union. Car seats and boosters with ECE R44/04 certification meet the minimum requirements of this new law.

  • Can I also install the Maxi-Cosi 2wayPearl using the car's seat belt?

    Answer

    No, that is not allowed. The Maxi Cosi 2wayPearl can only be used in combination with the Maxi Cosi 2wayFix

  • Can I install the Maxi Cosi 2wayPearl on the front passenger seat ?

    Answer

    Yes if the car has ISOFIX anchor points on the front seat. When you use the 2wayPearl rearward facing it is important to always deactivate the airbag. When you use the 2wayPearl forward facing we recommend to deactivate the airbag or placing the front passenger seat in the rearmost position. Most cars, however, are not fitted with ISOFIX anchor points on the front passenger seat. This means that it is often not possible to install the car seat on the passenger seat. 

  • Can the Maxi-cosi 2wayFix base be installed in any car ?

    Answer

    The Maxi-Cosi 2wayFix can be installed in most cars equipped with the ISOFIX system. There are however some exceptions to this. Please consult the Car Fitting List

  • From when can I use the Maxi-Cosi 2wayPearl forward facing ?

    Answer

    Maxi-Cosi recommends to use the car seat as long as possible (until 105 cm or ±4 years) in a rearward facing position since this enhances the safety for your child in frontal collisions. The 2wayPearl can be used though in a forward facing position when your child is at least 15 months old. By then the child’s neck is strong enough to withstand the impulsive force of an average frontal collision.

  • How can I store the support leg best ?

    Answer

    Make sure the support leg is totally folded in (as short as possible). Then, place the support leg to the insde onto the base and extend the support leg subsequently a little (±1 cm). Like this, the support leg will remain in this position.

  • How many sitting and sleeping positions does the Maxi Cosi 2wayPearl have ?

    Answer

    The Maxi-Cosi 2wayPearl has four comfortable positions - from a sitting to a sleeping position - and can be easily adjusted from the front of the seat.
    When using the 2wayPearl in a rearward-facing position, the maximal recline position may only be used for a child with a maximum length of 97 cm

  • I am unable to adjust the headrest on the Maxi Cosi 2wayPearl. What should I do?

    Answer

    The headrest is also used to adjust the height of the shoulder belts. To adjust the headrest, you need to first open the belt buckle, flap it forward, and then loosen the shoulder belts. If you hold down the button behind the grey part of the cover, you can adjust the headrest by moving it up or down.

  • I cannot recline the Maxi-Cosi 2wayPearl installed forward facing in the sleeping position because it interferes with the car seat bench. What can I do?

    Answer

    You can disconnect the ISOFIX anchors of the 2wayFix, place the 2wayPearl on it and put it in the sleeping position. Then, reconnect the ISOFIX anchors to the car.

  • I notice that there is some play between the 2wayPearl and the 2wayFix. Is this safe ?

    Answer

    To ensure that the 2wayPearl can always easily be installed onto the 2wayFix there must be some play between the tubes and hooks. This play does not affect safety in any way whatsoever

  • Is it still safe to use the Maxi-Cosi 2wayFix if the batteries have gone dead ?

    Answer

    Once installed, the safety performance is not affected by the batteries; the lights and sound serve only to indicate correct or incorrect installation. When the batteries are low in voltage, this will be indicated by the LED light visually and by a sound warning. You can change the batteries easily from the bottom of the 2wayFix base. On average, the batteries will last for approximately 2 years.

  • The display indicator with two connected dots remains red, what can I do ?

    Answer

    The light with two connected dots indicates a correct installation of the support leg of the 2wayFix. Make sure that the support leg is totally unfolded so that the angle of the support leg is slightly towards the front. Please consult the manual for more information on the interactive display. 

  • The Maxi-Cosi 2wayPearl complies to i-Size legislation. What does that mean ?

    Answer

    i-Size is a new legislation that aims to make car seats even safer than before. i-Size car seat offer ISOFIX installation, rearward facing travelling up to at least 15 months, and improved safety standards for additional head and neck protection. Find out more about i-Size

  • Until what height can I use the maximum recline position in rearward facing with the 2wayPearl ?

    Answer

    When using the 2wayPearl in a rearward-facing position, the maximal recline position may only be used for a child with a maximum length of 97 cm. 

  • What is the function of the anti-rebound bar on the 2wayFix ?

    Answer

    The anti-rebound bar brings more stability and safety for longer rearward facing use. In combination with the 2wayPearl, the 2wayFix can be used up to 105 cm (±4 years) rearward facing.

  • Where can I find the handle to adjust the recline position on the Maxi-Cosi 2wayPearl ?

    Answer

    The recline handle can be found at the center-bottom at the front of the car seat.

  • Why has the classification on the Maxi-Cosi 2wayPearl changed from kilo indication to height (or cm) indication ?

    Answer

    The Maxi-Cosi 2wayPearl complies to the new i-Size legislation and this change is part of i-Size. It is done in order to make it easier for parents to choose the right car seat for their child, and thereby minimize premature up-sizing of the car seat.

  • I do not have IsoFix anchor points in my car. Can I have them installed?

    Answer

    This is usually not possible because the IsoFix anchors are almost always installed during production in the factory and are attached to the chassis of the car. However, there are a number of car makes that have been offering the IsoFix system for a number of years as an “option”. In these cars, the assembly points for the anchors are already integrated into the bottom of the car body. Audi and Volvo, for example, offer this option. Talk to your car dealer for more information.

  • Is IsoFix safer than installing with a car seat belt?

    Answer

    If installed properly, a Maxi-Cosi car seat is the safest in its class. The IsoFix method prevents incorrect installation of the car seat, but is no safer than when the seat is installed using the traditional method. IsoFix prevents incorrect installation because a colour indicator (red or green) is used to indicate the correct installation of various parts.

  • The EasyFix ends up fully upright due to the slanted angle of my back seat.

    Answer

    We realise that some cars have a more slanted angle on the back seat than most, but this angle actually enhances the safety level of the Maxi-Cosi CabrioFix in the event of an abrupt stop or a head-on collision, since the child is ‘pushed’ into the car seat. To ensure that your child is sitting comfortably, you can place a small pillow under the child's behind and head to provide added support.If in doubt, you can send us pictures of the situation so that we can advise you more specifically.

  • There is space between the Pearl and the FamilyFix. Is this safe?

    Answer

    The FamilyFix is secured to the bottom of the car body by the two IsoFix anchor points. The left lamp on the indicator panel on the FamilyFix will turn green to confirm that the seat is installed correctly. The strong connection between the two guarantees maximum safety, regardless of any noises you might hear. The Pearl has two sturdy metal spindles on the bottom. The FamilyFix has 4 hooks that are attached to these spindles on the Pearl. Once the 4 hooks are secure around the 2 spindles, the maximum safety of the system is guaranteed. The right lamp on the indicator panel on the FamilyFix will turn green to confirm that the seat is secured correctly. To ensure that the Pearl can always be installed onto the FamilyFix easily in all instances, there must be some space between the spindles and hooks. This space is what causes the slack. This slack does not affect safety in any way whatsoever. The sound that may result from this extra space depends on a number of factors. The shape of the back seat and the installation of the FamilyFix may affect this. You could try to push the FamilyFix more firmly against the back of the car seat. It is also possible in some cars to adjust the back of the car passenger seat. If this is possible, you can adjust the back so that it fits firmly against the Pearl.

  • What is IsoFix?

    Answer

    IsoFix is a (new) attachment system for car seats in modern cars. Special IsoFix attachment points are installed in the car in the factory during production. This means that the car seat does not need to be installed in the car using the car seat belts. Car seats that are older than the past few years cannot be installed using this system. IsoFix seats have been specially designed for this system and are equipped with IsoFix adapters.

  • Which Maxi-Cosi car seats are installed using IsoFix?

    Answer

    Maxi-Cosi has several car seats that are installed using IsoFix. Some are installed in combination with a base: Maxi-Cosi FamilyFix base combined with the Maxi-Cosi Pebble and/or CabrioFix (suitable from birth to 12 months), followed by the base combined with the Pearl, for children ages 9 months to 3½ years. EasyFix base: combined with the Maxi-Cosi CabrioFix (suitable from birth to 12 months). Another option is the PrioriFix: this car seat is designed for children from around the age of 9 months to 3½ years, and for children aged 3½ to 12 years, there is the FeroFix car seat.

  • Why does the Maxi-Cosi need a support leg to support IsoFix products?

    Answer

    This support leg serves several functions. The support leg prevents the car seat from rotating (tipping) in the event of an accident. If the support leg is not used, the car seat may be pushed so far into the seat of the car during a front-end collision that the child will be thrown forward and may even hit the front seat or dashboard. The support leg is equipped with an indicator that shows whether the installation is correct. All Group 0+ and Group 1 IsoFix products from Maxi-Cosi have indicators so that you can immediately see whether the car seat has been installed correctly. The indicators are located on the steel IsoFix anchor points and the support leg: a green colour appears if the support leg is adjusted properly. The IsoFix products from Maxi-Cosi rank among the very best and safest car seats on the market. The Maxi-Cosi CabrioFix with EasyFix base has received the highest possible rating of five stars. Your child is guaranteed optimal safety with our IsoFix products.

  • Are adapters available to install my infant car seat on a pram and/or pushchair?

    Answer

    For some Maxi-Cosi car seats, adaptors are available separately for use on a pram and/or pushchair. We recommend taking your car seat and pram to your retailer to check whether adapters are available.

  • Can I install the Maxi-Cosi Pebble on the front passenger seat?

    Answer

    Yes, you may install the Maxi-Cosi Pebble on the front passenger seat, but only if the airbag has been deactivated. The Maxi-Cosi Pebble can be installed with a base, i.e. the Maxi-Cosi FamilyFix (IsoFix)/EasyBase 2 (belt), or the car seat belt. Very few cars have IsoFix anchor points installed on the front passenger seat, so installation is only possible using a 3-point car seat belt. See your car manual for more information.

  • Can the Maxi-Cosi CabrioFix or Maxi-Cosi Pebble be installed in the car using a 2-point seat belt system?

    Answer

    The Maxi-Cosi CabrioFix and Maxi-Cosi Pebble are not designed to be installed using a 2-point seat belt system. These car seats may only be installed using a 3-point seat belt system (approved in accordance with the ECE R16 standard) or, preferably, onto the Maxi-Cosi FamilyFix base, which is attached directly to the IsoFix anchor points in the car.

  • Can the Maxi-Cosi FamilyFix Base be installed in any car?

    Answer

    No, the Maxi-Cosi FamilyFix can only be installed in cars equipped with the IsoFix system. There are, however, some exceptions to this. See the “List of Car Makes” at www.maxi-cosi.com

  • Can the Maxi-Cosi Pebble be used in an airplane?

    Answer

    Yes, the Maxi-Cosi Pebble can be used in an airplane. The seat has special certification for this purpose (see the sticker on the bottom of the seat).

  • Does the Maxi-Cosi Pebble sun canopy provide UV protection?

    Answer

    The Maxi-Cosi Pebble sun canopy is made of black fabric that protects against both sunlight and UV rays.

  • From what age can the support pillow be removed from the Maxi-Cosi car seat?

    Answer

    The support pillow provides your child with added comfort right after birth. There is no specific age at which the support pillow should be removed from the Maxi-Cosi car seat.This depends on the size of your child. Once you notice that your child is no longer lying comfortably because his or her head is lying on the ‘roll’, you can remove the support pillow from the Maxi-Cosi car seat.

  • How long can I use the Maxi-Cosi infant carrier without a break?

    Answer

    This is subject to a lot of misunderstanding. This is generally said and written out of concern for babies and, in a nutshell, boils down to the fact that a baby car seat such as e.g. a Maxi-Cosi Citi SPS or Maxi-Cosi Cabrio(Fix) and Maxi-Cosi Pebble should not be used excessively. Children should not lie in a fixed position for too long unnecessarily. They must be given the opportunity to develop their motor system and arm, back and neck muscles. As manufacturers of the first car seat for babies in Europe, the Maxi-Cosi, we have of course been including this in our instructions for many years. So do not place a baby in his or her seat for the entire day for reasons of convenience, but give him or her the opportunity to develop. This also applies to front pack carriers and all other products in which a baby sits, hangs or lies in a stationary position. However, this will not be a problem at all if you need to make a relatively long car journey or holiday trip once in a while. Our advice is as follows: stop once every 2 hours. After all, the baby must also eat and be cleaned on a regular basis.

  • Is it still safe to use the Maxi-Cosi FamilyFix Base if the batteries have gone dead?

    Answer

    Once installed, the safety is not affected by the batteries; the lights and/or sound serve only to indicate correct or incorrect installation. If the batteries have died, this feedback can no longer be given. So it is important to change the batteries in time. Batteries that are low in voltage or about to die are indicated by the LED light.

  • On which pushchairs can I place the Maxi-Cosi CabrioFix or Maxi-Cosi Pebble?

    Answer

    The Maxi-Cosi CabrioFix and Maxi-Cosi Pebble from model year 2001 and up can be used with all pushchairs/Maxi-Taxis from Maxi-Cosi (using the right adapters). From model year 2002, these car seats also fit on Quinny brand pushchairs, with the exception of the new Quinny Zapp, on which only the Maxi-Cosi CabrioFix or Maxi-Cosi Pebble can be placed. It is also possible to place the Maxi-Cosi CabrioFix or Maxi-Cosi Pebble on pushchairs of a number of other makes. Ask your retailer.

  • Should the carrying handle on my infant car seat (Maxi-Cosi CabrioFix/Citi SPS/Pebble) be placed in an upright position when installed in the car?

    Answer

    The carrying handle is part of the safety concept of Maxi-Cosi infant car seats and must always be placed upright when driving. This also applies when used with the FamilyFix, EasyFix or Easybase 2 frame. Read the user manual for the car seat. Placing the carrying handle in the upright position protects the child in the event that the car seat rotates towards the back of the rear car seat. The carrying handle also protects against any large objects that might fly through the air near the child. Once the child is securely fastened in the harnesses, his or her head and arms will not hit the carrying handle in the event of an accident.

  • When should my child switch from his/her first Maxi-Cosi baby car seat to the next car seat?

    Answer

    We recommend that your child remain in the first car seat, Group 0+ (0-13 months) i.e. facing backwards, as long as possible because this is the safest and usually the most comfortable position. As long as the back of your child's head is fully supported by the plastic shell, we recommend using the infant car seat. The length of the child’s legs is not an important factor here. It is extremely unwise to put a child into a larger, forward-facing car seat too early.

  • Why do babies have to travel in a rear-facing position?

    Answer

    Babies have a large and heavy head compared to the rest of their body. In addition, their neck muscles are not yet fully developed. If the baby is transported in a forward-facing position, his or her head will be thrown forward in the event of a head-on collision. This can cause serious neck injury and may even be fatal. By placing the baby in a rear-facing position, the forces exerted during the crash will be distributed across the baby’s entire back.

  • Can I also install the Maxi-Cosi Pearl using the car’s seat belt?

    Answer

    No, that is not allowed. The Maxi-Cosi Pearl is ONLY suitable for installation together with the Maxi-Cosi FamilyFix and to the IsoFix anchor points in the car.

  • Can I install the Maxi-Cosi Pearl on the front passenger seat?

    Answer

    Yes, if the car has IsoFix anchor points on the front seat, but we recommend deactivating the airbag or placing the front passenger seat in the rearmost position. Most cars, however, are not fitted with IsoFix anchor points on the front passenger seat. This means that it is often not possible to install the car seat on the passenger seat.

  • How many sitting and sleeping positions does the Maxi-Cosi Pearl have?

    Answer

    The Maxi-Cosi Pearl has five comfortable positions - from a sitting to a sleeping position - and can be easily adjusted from the front.

  • I am unable to adjust the headrest on the Maxi-Cosi Pearl. What should I do?

    Answer

    The headrest is also used to adjust the height of the shoulder belts. To adjust the headrest, you need to first open the belt buckle, flap it forward, and then loosen the shoulder belts. If you hold down the button behind the grey part of the cover, you can adjust the headrest by moving it up or down.

  • I can still pull out my car seat belt, which means the car seat can move around. Is this safe?

    Answer

    In the event of a sudden stop or accident, the car seat belt will block automatically and the child car seat will be unmovable as a result. The Maxi-Cosi Priori XP, Maxi-Cosi Axiss and Maxi-Cosi Tobi are all equipped with a tensioner that makes it possible to tighten the car seat belt for a tighter fit and secure the car seat more firmly.

  • Is it possible to mount my car seat (Group 1) onto the frame of my pushchair?

    Answer

    This is not possible with our current range of products. Our products are developed with a strong focus on safety, quality and user-friendliness. The combination you are asking about would require that we make concessions to these three aspects. We have decided against making such concessions at this time.

  • My child climbs out of the belt system on the car seat.

    Answer

    The same principle applies to all car seats and means that your child cannot create extra space if there is no extra space to begin with. Some children have shown us that, with only a minimum of slack in the belt system, they can get a hand between the buckle and their stomach and then, by moving it towards their head, they can get an elbow under the belts – but this requires a very flexible shoulder. These children display a tremendous desire to free themselves from their car seat. Child safety in the car and freedom of movement are not compatible in principle. To transport a child not only safely but also comfortably, a slight amount of slack in the belt system is needed. If the belt is pulled extremely tightly and the child is sitting calmly in the car seat, experience has taught us that all car seats are the same when it comes to 'climbing out of the car seat'. We see a similar pattern in children ages 1-4 years in car seats of various types and from various manufacturers. The belt system is a closed system that keeps the child in the same position continuously - during normal car trips as well as during a sudden stop or accident. This system is closed by securing the child when tightening the belts. If this is done properly, the belts cannot be loosened during use (if this does happen, we ask that you contact our Service Department through the retailer where you bought the product).

  • My child has managed to free two arms from the Maxi-Cosi Tobi harnesses. What should I do?

    Answer

    To ensure that your child is properly placed in the Maxi-Cosi Tobi, we ask that you go through the following steps carefully. These can also be seen in the film at www.maxi-cosi.com/Tobicorrectinstallation. If, after following these instructions, there is still slack in the belt system, we recommend that you take the seat back to the retailer where you bought it. The Maxi-Cosi Tobi will then be returned to us for inspection. The retailer from whom you bought your Maxi-Cosi Tobi can provide more information. Instructions for placing a child in the Maxi-Cosi Tobi •The headrest and shoulder belts must be adjusted to the correct height. The shoulder belts should fit as snugly around the child’s shoulders as possible. •Place the child in the car seat with his or her lower back flat against the back and his or her arms under the shoulder belts. The child should not be in a slouched position. •Lock the buckle (you should hear a clearly audible ‘click’) •Pull the belts until tight. Pull forward when tightening. •Grab both shoulder belts just above the buckle and pull until there is no more slack in the lap belts or the rest of the belt system. Do not pull the belt pads when tightening. •Pull firmly on the adjustment strap once again and remove all slack from the belt system. Important: all belts must be free of any slack, fit snugly against every part of the body and you should not be able to fit more than a finger’s width under them •The indicator serves only as a reminder that the belts must be tightened securely before every trip.

  • The back of the Maxi-Cosi Pearl knocks against the car headrest. What should I do?

    Answer

    If the car headrest obstructs the proper functioning of the Maxi-Cosi Pearl, such as when adjusting it into the reclining position, we recommend removing the headrest.

  • The belts are not the same length. Why is this?

    Answer

    Uneven belts may be caused by the incorrect guiding of the harness system. Check at the back of the car seat that the belts are not twisted and that the pull belt (that runs forward at the bottom of the shell) is in the middle of the system. Also check that the belt can move easily to and fro through the shoulder openings. For smooth movement, the belt buckle should be flapped forward completely. This belt buckle operates by releasing the belt tensioner. If the problem continues after you have checked this, consult your retailer.

  • The colour indicator switches to silver or red when driving. Is this normal?

    Answer

    The colour indicator is only an installation aid. There is only a difference of a few millimetres between red/green or silver/green. So the colour may change if your child moves. The important thing is that, when you drive off, the belts are tightened properly and the indicator is on green. The indicator is to remind you of this. Naturally it is possible that the indicator switches to red again while driving as a result of your child’s movements. This is normal and has no effect on safety.

  • What should I do if my child opens the buckle on his or her harness belt?

    Answer

    In this case, we recommend, as do all international safety experts, that you stop immediately in a safe place, fasten the buckle once more and tell the child he/she should not open it and the reason for this. It is always a possibility that an inventive, handy or strong child will open the buckle. If the force required to open the buckle were to be considerably increased to make it impossible for the child to open it himself, this would be contrary to the legal safety standards. The position of the buckle, the colour of the button, and the operating or opening force are all laid down in European standards. In the case of an accident, someone providing assistance without any knowledge of car seats must be able to see immediately how to release the child from a car seat in an emergency.

  • When the buckle is open, I can no longer lengthen the harnesses on the Tobi, as if they are stuck. What's the problem?

    Answer

    This may happen because the belt buckle is not flapped forward enough. Pushing this forward by hand will release the blockage, so that you can loosen the harnesses.

  • Are children taller than 1.35 metres required to sit in a child car seat?

    Answer

    No, but they must wear a car seat belt! Please note that the height limit for Republic of Ireland is 1.5 metres.

  • Can I add the air cushions to my current Rodi?

    Answer

    The air cushions on the Rodi AirProtect are integrated foam parts and cannot be added after production.

  • Can I replace or inflate the air cushions in the Rodi AirProtect myself

    Answer

    The air cushions in the Rodi AirProtect are specially developed with shock-absorbent foam inside a perforated air cushion, which means they cannot be inflated. The air cushions cannot be replaced because they are integrated into the car seat.

  • How should I clean the car seat?

    Answer

    You can clean the car seat with a vacuum cleaner. You can also blow it clean with compressed air. Any food remains that are stuck to it can be removed using a slightly damp cloth. Make sure that the foam parts do not get wet.

  • I dropped my Rodi (SPS, XR XP, AirProtect) car seat on the ground. Do I have to replace it now?

    Answer

    No, that is not necessary if it was a normal ‘drop’ and not an extremely hard one or from a considerable height. When a car seat is dropped on the ground, it is not subject to the same kinds of forces as are exerted during a (serious) collision. There is therefore no need to replace the car seat.

  • Is it possible to change the Rodi XR from a sitting to a reclining position with my child in it?

    Answer

    Yes, it is possible to change the position of the Rodi XR from sitting to reclining while your child is in it. But this can be difficult due to your child's weight. When changing the position, the lap belt tightens, which also makes changing positions more difficult.

  • Is it true that it is no longer allowed to use a booster cushion/seat without back support?

    Answer

    Not only Maxi-Cosi, but also independent consumer organisations advise strongly against using a seat booster without back support. Back support is essential, particularly for reasons of side impact protection, though also due to the positioning of the seat belt around the neck and chest. Booster seats and cushions without back support are not yet prohibited, but must comply with the minimum requirements of the ECE R44/03 and ECE R44/04 standards.

  • May children under the age of 3 be transported in a car without seat belts?

    Answer

    No, children under the age of 3 may not be transported in a car without 3-point safety belts. A car seat is required in cars equipped with a 3-point safety belt.

  • The seat belt does not retract when my child falls asleep in the Maxi-Cosi Rodi. What should I do?

    Answer

    The Maxi-Cosi Rodi SPS, Rodi XP, Rodi XR and AirProtect provide greater sitting comfort and safety for your child. Both the child and the car seat are secured with the seat belt. The Maxi-Cosi Rodi XR and Rodi AirProtect have a reclining position, while the Maxi-Cosi Rodi SPS and XP do not. If a child falls asleep and slumps forward, the seat belt will gradually move forward together with the child. This is a feature of automatic belts. If the automatic mechanism does not roll up the belt properly, the third belt point (direction of the automatic mechanism) is probably in an incorrect position, i.e. placed too far forward. The seat belt is then threaded at an almost impossible angle, resulting in too much friction in the belt hook. This situation can occur in some station wagons, for example. For this reason we recommend that you try installing the car seat in your car before purchasing it. Your retailer can help you with this. Note: Always secure a Rodi seat with the belt, even when there is no child sitting in it.

  • What is the difference between the Rodi XP produced in the past and the current Rodi XP?

    Answer

    The ‘old’ Rodi XP (produced before 2007) has a Comfort Base that is used to adjust the seat into the reclining position. The ‘updated’ Rodi XP does not have a reclining position, but features a new and improved Side Protection System compared to the ‘old’ Rodi XP.

  • When should I make the transition from a Group 1 seat to a Group 2/3 seat?

    Answer

    For the safety of your child, we recommend using the Group 1 car seat (9 months to 3 1/2 years/9-18 kg) for as long as possible. Wait to switch your child to a next stage car seat when your child has reached the maximum weight limit or if the top of your child’s head protrudes above the top edge of the seat. As long as the back of your child's head is fully supported by the shell, we advise against making the switch just yet, so that your child can be offered the best possible protection.

Results for Strollers

  • Are adapters available for installing my infant car seat on a pram and/or pushchair?

    Answer

    Maxi-Cosi infant car seats can be used together with all Maxi-Cosi prams and pushchairs. A number of other pushchair manufacturers also offer adapters that can be used to attach the Maxi-Cosi infant car seat to the frame. Ask your retailer whether there any adapters available that can be used with your pushchair.

  • Can I take my pushchair on an airplane?

    Answer

    Most airline companies will permit only a single, small and fully collapsible pushchair (5-7 kg) in the cabin. In most cases, you will have to check in your pushchair at the check-in counter. We recommend inquiring with the airline beforehand about what the specific rules are, since these may differ per airline.

  • Can the Maxi-Cosi carrycot be used for sleeping at night?

    Answer

    The Maxi-Cosi carrycot offers your child a comfortable place to nap, such as during walks. But to ensure a good night’s rest, we recommend having your child sleep in a crib at night. The mattress in a crib is thicker, ventilates better, and is therefore specially designed to offer your child a more comfortable night’s rest.

  • Do all Maxi-Cosi pushchairs meet all legal requirements?

    Answer

    All products sold by Maxi-Cosi comply with the most recent European and British legislation. But Maxi-Cosi subjects its products to more stringent testing than is required by European law, so that we can be certain of excellent quality.

  • How long is my pushchair guaranteed for?

    Answer

    We have entrusted not only the sale, but also the service and guarantees of our products to a number of official dealers/retailers . Your retailer sold you the pushchair, which means that they are responsible for dealing with your complaints and to ensure they are resolved appropriately. The specific warranty conditions can also be found at www.maxi-cosi.com under ‘Warranty’. To pursue a claim against the factory warranty, you must submit your proof of purchase to the baby specialty shop where you bought the product (link to warranty conditions on website).

  • How should I maintain my pushchair?

    Answer

    Pneumatic tyres: The tyres are fitted with a car tyre valve. They can be inflated using the pump supplied or at a garage/petrol station. Make sure not to exceed the maximum pressure of 1.8 Bar. Also make sure that all tyres are inflated sufficiently and equally (at least 1.5 Bar, maximum of 1.8 Bar/26 PSI), to ensure the pushchair is comfortable to push and to prevent premature wear and tear. Hard parts: The frame and wheels on the Maxi-Cosi pushchairs are easy to clean. Remove all dirt, mud and other debris using a damp cloth. Do not use silicon lubricants, as they will attract dirt and grime. Use a dry Teflon spray instead. Fabrics: The fabric parts of the Maxi-Cosi pushchairs must be washed by hand.

  • Is it possible to attach a ride-along board to a Maxi-Cosi pushchair?

    Answer

    A ride-along board is not currently available that has been developed specifically for Maxi-Cosi pushchairs. However, there are a number of different brand models available that fit onto a Maxi-Cosi pushchair. However, we are unable to guarantee the quality of these ride-along boards. Your baby speciality shop can provide further recommendations as to which ride-along board to use. Please note that as we don't produce ride-along/buggy boards we cannot recommend their use, as they may affect the centre of gravity of the stroller chassis and it may make it more likely to tip. In addition the use of any non-Dorel product as an accessory could result in damage to the product and will invalidate the warranty.

  • My child no longer fits into the carrycot and is still unable to sit independently. What should I do?

    Answer

    Once your child no longer fits in the carrycot, you can use the pushchair seat. This would normally be the case at around 6 months of age. If your child is still not able to sit independently, we recommend using the pushchair with the seat in the reclining position or installing a Maxi-Cosi car seat on the frame.

  • Where can I order pushchair parts?

    Answer

    You can order parts through the retailer where you bought the pushchair. Your retailer is responsible for servicing and for any repairs. You can also ask your baby specialty shop about prices and delivery times.

  • Can a carrycot be fitted onto the Mila?

    Answer

    No, a carrycot cannot be fitted onto the Mila.

  • From and until what age is the Maxi-Cosi Mila seat suitable for my child?

    Answer

    The Mila can be used from birth to approximately 3½ years (15 kg), either combined with a Maxi-Cosi infant car seat or by itself.

  • From and up to what age is the Maxi-Cosi Mura seat suitable for my child?

    Answer

    The Maxi-Cosi Mura pushchair is designed for children from birth to around 15 kilos (around 3½ years). We recommend using the Maxi-Cosi Mura together with a Maxi-Cosi infant car seat or carrycot the first 6 months in order to offer your baby optimal protection. The maximum weight limit for a Maxi-Cosi infant car seat is 13 kg and, for the carrycot 9 kg.

  • What is the maximum weight limit for the basket on the Maxi-Cosi Mura?

    Answer

    Whereas other pushchairs have a maximum limit of 5 kg, the basket on the Maxi-Cosi Mura is the exception in that it holds up to 8 kilos.

  • From and until what age is the Maxi-Cosi Elea seat suitable for my child?

    Answer

    The Maxi-Cosi Elea pushchair seat is designed for children from birth to 15 kilos (around 3½ years). We recommend using the Maxi-Cosi Mura together with a Maxi-Cosi infant car seat or carrycot the first 6 months in order to offer your baby optimal protection. The maximum weight limit for a Maxi-Cosi infant car seat is 13 kg and, for the carrycot 9 kg.

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