Answer
We have entrusted not only the sale, but also the service and guarantees of our products to a number of official dealers/retailers (link to dealer list). You bought the pushchair from your retailer, which means that he or she is responsible for dealing with your complaints and ensuring they are resolved appropriately. The specific warranty conditions can also be found at www.maxi-cosi.com under ‘Warranty’. To pursue a claim against the factory warranty, you must submit your proof of purchase to the baby specialty shop where you bought the product.