FAQ

FAQ

Welcome to our FAQ section. Here you’ll find expert answers to frequently asked questions plus a wide range of easy-to-understand information, tips and advice on many popular topics. We hope you find everything you need to know!

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Results for Car seats

  • Are rips and tears covered by the 24 months warranty?

    Answer

    Rips, tears, burns and holes resulting from daily use are not covered under the terms of our warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your Maxi-Cosi becomes damaged and this damage is not covered by our warranty, we can repair it or supply a spare part at a reasonable charge.

  • Is it possible to fit 3 car seats on the back seat?

    Answer

    Depending on the type of car, 3 car seats may fit on the back seat.
    We recommend taking your car to the retailer to check this.

  • Can I use a car seat on the front passenger seat?

    Answer

    Child car seats can be placed on the front passenger seat, but the rear seat is preferable. When using a baby car seat (0-13 months) on the front passenger seat, make sure the seat does not have a frontal airbag or that the airbag has been deactivated. When using car seats for older children (9 months to 12 years), the front passenger seat must be in the rearmost position.

  • Can I use my car seat if it has been damaged ?

    Answer

    The car seat should not be used if any part is broken, torn or missing.


    It is important to not use a car seat which has been involved in a car crash even if its aspect is not altered. Its structure can have been dramatically damaged during the crash.

  • Do I have to adjust the safety harness each time I place my child in the car seat?

    Answer

    Yes. Each time you install your child in the car seat you should fasten the safety harness. This is because the child can wear different clothing. If the harness is correctly tight, you should be able to pass only 1 finger between your child's body and the harness strap.

  • Do Maxi-Cosi car seats fit in all cars?

    Answer

    Maxi-Cosi child car seats have been developed as universal car seats. This means that they should fit in almost any car. In accordance with the European safety standard ECE R44/04, car seats are universal if a specified minimum length of seat belt is required for installation. The car industry is aware of this. Car manufacturers sometimes fit safety seat belts that are just barely long enough for correct installation of child car seats. If the user manual of your car states that the seat belts are suitable for using universal car seats, this should not be a problem. However, we recommend that you try installing the car seat first before purchasing it. Your retailer can help you with this.

  • How can I find out the status of my repair order?

    Answer

    Information on the status of your repair is available to you via your retailer. When your retailer provides us with your mobile number we can send you a personal text messages, to update you on the repair for free (receipt, shipping and customer satisfaction).

  • How do I remove the cover for washing?

    Answer

    The cover can be washed by hand in accordance with the instructions on the care label. The instruction manual contains detailed instructions on how to remove the fabric cover.

  • How do I send my Maxi-Cosi product in for repair?

    Answer

    Your best choice for quick service is to visit your Maxi-Cosi dealer or retailer . Our 24 months Warranty is recognized by your Maxi-Cosi dealer/retailer. You must present proof of purchase, made within the 24 months preceding the service request. If your dealer/retailer has pre-approved the service request by our Maxi-Cosi Service, we pay for shipment and for return freight.

  • How do I wash the fabric cover?

    Answer

    The cover can be washed by hand in accordance with the instructions on the care label. The instruction manual contains detailed instructions on how to remove the fabric cover.


    You can see some washing instructions movies on the Maxi-Cosi Youtube channel

  • How long will my repair take?

    Answer

    Our typical turnaround time is 2-3 business days, not including:

    – special order parts, which require 7-10 business days

    – transit time, which may vary, depending on the destination.

    In some cases we can get the repair back to you sooner. In rare cases, it may take longer.

  • I have had an accident while the child was sitting in the car seat. Can I still use the seat?

    Answer

    We recommend not using the seat again. At impact speeds from 30 km/h, invisible damage may occur. To assure your child of absolute safety in another accident, you should replace the seat. Destroy the old seat to ensure that it cannot be used for another child. If the car can be repaired, also have all the car seat belts that were activated during the accident replaced.

  • I hear Maxi-Cosi has a 24 months warranty. What do I need to do to get it?

    Answer

    Our 24 months warranty applies to every Maxi-Cosi purchase. For all requests under this warranty regarding defects in materials and workmanship, you must present proof of purchase, made within the 24 months preceding the service request.

  • Is it safe to use second-hand car seats?

    Answer

    We advise against purchasing a used car seat. The history of a second-hand car seat is often unknown. In other words, you cannot know for certain how it has been used. Car seats that have been involved in an accident are no longer guaranteed to be safe. The car seat may also be damaged in some other way or may be incomplete.

  • Is normal wear and tear covered by the 24 months warranty?

    Answer

    We manufacture all of our products to meet our excellent superior standards. However, regardless of how carefully you use, or how well you care for your Maxi-Cosi product, it will eventually begin to show age and wear. The 24 months warranty covers defects in workmanship and materials, but not normal wear and tear.

  • My car seat is defective. What should I do?

    Answer

    In addition to the sale of our product, we have also entrusted the service and warranties for our products to a number of official dealers/retailers (see our website). After all, you bought the product from the retailer, which means he or she is obliged to deal with your complaints and settle them in the correct manner.

  • The fabric of the seat is bobbling, what should I do?

    Answer

    Bobbling is caused by rubbing against the seat, this can be removed with a normal bobble shaver the same as you would from a woolen item.

  • There are white marks on the fabric after I have washed it, how can I get rid of them?

    Answer


    These are caused by residual soap powder, if you rinse your cover in water with no detergent / softner these will come out. You may need to rinse the fabrics a few times to get these out.

  • What are the rules for using a car seat in an airplane?

    Answer

    There are no international rules for using a car seat in an airplane. If the baby is 0 to 13 months, a car seat can make air travel easier and safer.The Maxi-Cosi Citi SPS and Maxi-Cosi Pebble have been legally approved for aircraft use in accordance with the guidelines of the German TüV certification agency. This can be seen by the TüV approval sticker on the side of the product. In all cases, the airline must be informed about any use of a car seat on a plane. Ask your travel agency or airline when booking your tickets about the rules and possibilities. The Maxi-Cosi Citi SPS or Maxi-Cosi Pebble must be installed in a rear-facing position, just as in a car, only using the lap belt in the airline seat. The belt must be threaded through the blue belt hooks and secured tightly. If you have any specific installation questions, consult the cabin crew, since every aircraft has a different seat layout.

  • What do repairs cost?

    Answer

    If your repair is not included in the warranty, repairs are available to you at a reasonable charge, but prices vary due to cost of the materials and the length of time it takes to do the repair. Repair rates can be obtained via your retailer or via the customer care department (contact data vary per country and are available on our website). If the repair exceeds the standard rate you will be notified and asked for your authorization before proceeding.

  • What does the 24 months warranty cover?

    Answer

    Our 24 months warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals. If a Maxi-Cosi product ever fails due to a manufacturing defect, the product will be repaired or replaced without charge, or a spare part will be made available to you.

  • What is not covered by the 24 months warranty?

    Answer

    Our 24 months warranty does not cover damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colors and materials over extended time and use. Repairs do not give entitlement to extension of the warranty.

  • Where can I find the ECE R44/03, ECE R44/04 or UN R129 (i-Size) marking?

    Answer

    All new Maxi-Cosi car seats comply with the ECE R44/04 or UN R129 (i-Size) standard. A white and orange sticker has been affixed to the back or bottom of your Maxi-Cosi product. The orange section shows the code ECE R44/04 or i-Size. On older models, this can be seen by the ‘approval number’ under the small circle on the sticker. This approval number starts with 03 or 04, which stands for the ECE R44/03 and ECE R44/04 standard.

  • Where can I find the prices?

    Answer

    Our prices are the recommended retail prices and can only be obtained from the retailer.

  • Where does the 24 months warranty apply?

    Answer

    Our 24 months Warranty is recognized by your Maxi-Cosi dealer/retailer¹. You must present proof of purchase, made within the 24 months preceding the service request.


    (1) Products purchased from retailers or dealers that remove or change labels or identification numbers are considered unauthorized. No warranty applies to these products since the authenticity of these products cannot be ascertained.

  • Who pays for shipping?

    Answer

    In principle Maxi-Cosi pays for shipment and for return freight connected to the service request under the warranty (via your retailer).

  • Why do I need a car seat?

    Answer

    The use of an approved child car seat is required by law for all children up to a height of 1.35 metres. This requirement applies to all countries that belong to the European Union. Car seats and boosters with ECE R44/04 certification meet the minimum requirements of this new law.

  • Will my Maxi-Cosi be repaired or replaced?

    Answer

    If your Maxi-Cosi fails due to a manufacturing or workmanship defect, our first option will be to send you a spare part or to repair the item, both free of charge (within the 24 months warranty period). If the product is not reparable, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Maxi-Cosi in the same model, or if not available, by the closest model and available color.

  • Can I also install the Maxi Cosi 2wayPearl using the car’s seat belt ?

    Answer

    No, that is not allowed. The Maxi Cosi 2wayPearl can only be used in combination with the Maxi Cosi 2wayFix.

  • Can I install the Maxi Cosi 2wayPearl on the front passenger seat ?

    Answer

    Yes if the car has ISOFIX anchor points on the front seat. When you use the 2wayPearl rearward facing it is important to always deactivate the airbag. When you use the 2wayPearl forward facing we recommend to deactivate the airbag or placing the front passenger seat in the rearmost position. Most cars, however, are not fitted with ISOFIX anchor points on the front passenger seat. This means that it is often not possible to install the car seat on the passenger seat.

  • Can the Maxi-cosi 2wayFix base be installed in any car ?

    Answer

    The Maxi-Cosi 2wayFix can be installed in most cars equipped with the ISOFIX system. There are however some exceptions to this. Please consult the Car Fitting List.

  • From when can I use the Maxi-Cosi 2wayPearl forward facing ?

    Answer

    Maxi-Cosi recommends to use the car seat as long as possible (until 105 cm or ±4 years) in a rearward facing position since this enhances the safety for your child in frontal collisions. The 2wayPearl can be used though in a forward facing position when your child is at least 15 months old. By then the child’s neck is strong enough to withstand the impulsive force of an average frontal collision.

  • How can I store the support leg best ?

    Answer

    Make sure the support leg is totally folded in (as short as possible). Then, place the support leg to the insde onto the base and extend the support leg subsequently a little (±1 cm). Like this, the support leg will remain in this position.

  • How many sitting and sleeping positions does the Maxi Cosi 2wayPearl have ?

    Answer

    The Bébé Confort 2wayPearl has four comfortable positions - from a sitting to a sleeping position - and can be easily adjusted from the front of the seat.

    When using the 2wayPearl in a rearward-facing position, the maximal recline position may only be used for a child with a maximum length of 97 cm.

  • I am unable to adjust the headrest on the Maxi Cosi 2wayPearl. What should I do ?

    Answer

    The headrest is also used to adjust the height of the shoulder belts. To adjust the headrest, you need to first open the belt buckle, flap it forward, and then loosen the shoulder belts. If you hold down the button behind the grey part of the cover, you can adjust the headrest by moving it up or down.

  • I cannot recline the Maxi-Cosi 2wayPearl installed forward facing in the sleeping position because it interferes with the car seat bench. What can I do ?

    Answer

    You can disconnect the ISOFIX anchors of the 2wayFix, place the 2wayPearl on it and put it in the sleeping position. Then, reconnect the ISOFIX anchors to the car.

  • I notice that there is some play between the 2wayPearl and the 2wayFix. Is this safe ?

    Answer

    To ensure that the 2wayPearl can always easily be installed onto the 2wayFix there must be some play between the tubes and hooks. This play does not affect safety in any way whatsoever.

  • Is it still safe to use the Maxi-Cosi 2wayFix if the batteries have gone dead ?

    Answer

    Once installed, the safety performance is not affected by the batteries; the lights and sound serve only to indicate correct or incorrect installation. When the batteries are low in voltage, this will be indicated by the LED light visually and by a sound warning. You can change the batteries easily from the bottom of the 2wayFix base. On average, the batteries will last for approximately 2 years.

  • My car has a floor storage compartment that prohibits correct installation of the support leg, what can I do?

    Answer

    We advise you to check the manual of your car if any information is provided. Otherwise you can contact your car dealer to assess options. It might be possible to place the leg at the bottom of the storage compartment or place the support leg on top of it. Some car brands also sell storage compartment filling material.

  • The display indicator with one dot remains red, what can I do ?

    Answer

    The light with one dot indicates a correct installation of the ISOFIX anchorages of the 2wayFix. Make sure that both ISOFIX anchors at the back of the base are installed correctly to the ISOFIX anchorage of the car.

  • The display indicator with three connected dots remains red, what can I do ?

    Answer

    The light with three connected dots indicates if the CabrioFix, Pebble Plus or 2wayPearl car seat is correctly installed onto the 2wayFix base. Please make sure that both in the front and in the back the car seat is correctly installed onto the base.

  • The display indicator with two connected dots remains red, what can I do ?

    Answer

    The light with two connected dots indicates a correct installation of the support leg of the 2wayFix. Make sure that the support leg is totally unfolded so that the angle of the support leg is slightly towards the front. Please consult the manual for more information on the interactive display.

  • The Maxi-Cosi 2wayPearl complies to i-Size legislation. What does that mean ?

    Answer

    i-Size is a new legislation that aims to make car seats even safer than before. i-Size car seats offer ISOFIX installation, rearward facing travelling up to at least 15 months, and improved safety standards for additional protection for head and neck. Find out more about i-Size.

  • Until what height can I use the maximum recline position in rearward facing with the 2wayPearl ?

    Answer

    When using the 2wayPearl in a rearward-facing position, the maximal recline position may only be used for a child with a maximum length of 97 cm.

  • 15m" indicator on the display mean? ']);">What does the ">15m" indicator on the display mean?

    Answer

    The >15m stands for "only to be used in this position as of minimally 15 months old". This is in line with the new i-Size legislation that prescribes to only start transporting children in cars forward facing when they are over 15 months old. By then the child’s neck is strong enough to withstand the impulsive force of an average frontal collision.

  • What does the airbag warning indicator on the display mean?

    Answer

    This indicator communicates to turn off an airbag when the 2wayFix is positioned on the front passenger seat. Using a rear facing car seat in the presence of an active frontal airbag is even not allowed by law. This is for the reason that if it was to inflate, it would expose the child to forces equivalent to a heavy crash and can cause severe injuries or even death. Most cars though do not have ISOFIX anchorages on front passenger seats.

  • What is the function of the anti-rebound bar on the 2wayFix ?

    Answer

    The anti-rebound bar brings more stability and safety for longer rearward facing use. In combination with the 2wayPearl, the 2wayFix can be used up to 105 cm (±4 years) rearward facing.

  • Where can I find the handle to adjust the recline position on the Maxi-Cosi 2wayPearl ?

    Answer

    The recline handle can be found at the center-bottom at the front of the car seat.

  • Why has the classification on the Maxi-Cosi 2wayPearl changed from kilo indication to height (or cm) indication ?

    Answer

    The Maxi-Cosi 2wayPearl complies to the new i-Size legislation and this change is part of i-Size. It is done in order to make it easier for parents to choose the right car seat for their child, and thereby minimize premature up-sizing of the car seat.

  • How to ensure a correct Top Tether installation ?

    Answer

    What is key is to always check the Top Tether is correctly tight. An green indicator on the Top Tether is ensuring the correct tension.
    To obtain the best tension of the Top Tether, you should look for the shorter routing, going directly from the top of the car seat to the Top Tether hook (often located on the luggage compartment)
    We recommend to remove the headrest to avoid deviate the top tether routing from this shorter route, and consequently ensure a very tight installation in any situations.
    Installing the top tether in between the headrest or on top of the headrest can deviate his natural routing, and be less efficient in case of impact.

  • I do not have IsoFix anchor points in my car. Can I have them installed?

    Answer

    This is usually not possible because the IsoFix anchors are almost always installed during production in the factory and are attached to the chassis of the car. However, there are a number of car makes that have been offering the IsoFix system for a number of years as an “option”. In these cars, the assembly points for the anchors are already integrated into the bottom of the car body. Audi and Volvo, for example, offer this option. Talk to your car dealer for more information.

  • Is IsoFix safer than installing with a car seat belt?

    Answer

    If installed properly, a Maxi-Cosi car seat is the safest in its class. The IsoFix method prevents incorrect installation of the car seat, but is no safer than when the seat is installed using the traditional method. IsoFix prevents incorrect installation because a colour indicator (red or green) is used to indicate the correct installation of various parts.

  • The EasyFix ends up fully upright due to the slanted angle of my back seat.

    Answer

    We realise that some cars have a more slanted angle on the back seat than most, but this angle actually enhances the safety level of the Maxi-Cosi CabrioFix in the event of an abrupt stop or a head-on collision, since the child is ‘pushed’ into the car seat. To ensure that your child is sitting comfortably, you can place a small pillow under the child's behind and head to provide added support.If in doubt, you can send us pictures of the situation so that we can advise you more specifically.

  • There is space between the Pearl and the FamilyFix. Is this safe?

    Answer

    The FamilyFix is secured to the bottom of the car body by the two IsoFix anchor points. The left lamp on the indicator panel on the FamilyFix will turn green to confirm that the seat is installed correctly. The strong connection between the two guarantees maximum safety, regardless of any noises you might hear. The Pearl has two sturdy metal spindles on the bottom. The FamilyFix has 4 hooks that are attached to these spindles on the Pearl. Once the 4 hooks are secure around the 2 spindles, the maximum safety of the system is guaranteed. The right lamp on the indicator panel on the FamilyFix will turn green to confirm that the seat is secured correctly. To ensure that the Pearl can always be installed onto the FamilyFix easily in all instances, there must be some space between the spindles and hooks. This space is what causes the slack. This slack does not affect safety in any way whatsoever. The sound that may result from this extra space depends on a number of factors. The shape of the back seat and the installation of the FamilyFix may affect this. You could try to push the FamilyFix more firmly against the back of the car seat. It is also possible in some cars to adjust the back of the car passenger seat. If this is possible, you can adjust the back so that it fits firmly against the Pearl.

  • What is IsoFix?

    Answer

    ISOFIX is an international standardized fitting system, which provides the safest, easiest and quickest way to install a child car seat correctly without the need of vehicle seat belts. The name ISOFIX stands for ISO (International Standardization Organization) plus FIX (Fixation). ISOFIX car seats make use of two standard attachment points located at the base of the seat, plus an anti-tipping forward device: either a support leg or top tether.
    From 2006 all new cars are equipped with ISOFIX, and ISOFIX is also fitted in a large number of car brands built prior to 2006.
    Find out more about ISOFIX.

  • Which Maxi-Cosi car seats are installed using IsoFix?

    Answer

    Maxi-Cosi has several car seats that can installed using IsoFix. Some are installed in combination with a base: Maxi-Cosi FamilyFix base combined with the Maxi-Cosi Pebble and/or CabrioFix (suitable from birth to 12 months), followed by the base combined with the Pearl, for children ages 9 months to 3½ years. EasyFix base: combined with the Maxi-Cosi CabrioFix (suitable from birth to 12 months). Another option is the PrioriFix: this car seat is designed for children from around the age of 9 months to 3½ years.

  • Why does the Maxi-Cosi need a support leg to support IsoFix products?

    Answer

    This support leg serves several functions. The support leg prevents the car seat from rotating (tipping) in the event of an accident. If the support leg is not used, the car seat may be pushed so far into the seat of the car during a front-end collision that the child will be thrown forward and may even hit the front seat or dashboard. The support leg is equipped with an indicator that shows whether the installation is correct. All IsoFix products from Maxi-Cosi have indicators so that you can immediately see whether the car seat has been installed correctly. The indicators are located on the steel IsoFix anchor points and the support leg: a green colour appears if the support leg is adjusted properly. The IsoFix products from Maxi-Cosi rank among the very best and safest car seats on the market. The Maxi-Cosi CabrioFix with EasyFix base has received the highest possible rating of five stars. Your child is guaranteed optimal safety with our IsoFix products.

  • Are adapters available to install my infant car seat on a pram and/or pushchair?

    Answer

    For some Maxi-Cosi car seats, adapters are available separately for use on a pram and/or pushchair. We recommend taking your car seat and pram to your retailer to check whether adapters are available.

  • Can I install the Maxi-Cosi Pebble on the front passenger seat?

    Answer

    Yes, you may install the Maxi-Cosi Pebble on the front passenger seat, but only if the airbag has been deactivated. The Maxi-Cosi Pebble can be installed with a base, i.e. the Maxi-Cosi FamilyFix (IsoFix)/EasyBase 2 (belt), or the car seat belt. Very few cars have IsoFix anchor points installed on the front passenger seat, so installation is only possible using a 3-point car seat belt. See the car manual for more information.

  • Can my premature newborn be transported in the Maxi-Cosi Pebble?

    Answer

    We advise against using any kind of infant car seat for premature babies. The use of a car seat is not recommended until the child has reached a healthy weight of 2500 grams: NEW GUIDELINE: ANY CHILD THAT IS ALLOWED TO LEAVE THE HOSPITAL MAY BE TRANSPORTED IN A GROUP 0+ CAR SEAT

  • Can the Maxi-Cosi CabrioFix be installed on the Maxi-Cosi 2wayFix base unit?

    Answer

    Yes the Maxi-Cosi CabrioFix can also be installed on the 2wayFix base.

  • Can the Maxi-Cosi CabrioFix or Maxi-Cosi Pebble be installed in the car using a 2-point seat belt system?

    Answer

    The Maxi-Cosi CabrioFix and Maxi-Cosi Pebble are not designed to be installed using a 2-point seat belt system. These car seats may only be installed using a 3-point seat belt system (approved in accordance with the ECE R16 standard) or, preferably, onto the Maxi-Cosi FamilyFix base or 2wayFix base, which is attached directly to the IsoFix anchor points in the car.

  • Can the Maxi-Cosi FamilyFix base be installed in any car?

    Answer

    No, the Maxi-Cosi FamilyFix can only be installed in cars equipped with the IsoFix system. There are, however, some exceptions to this. See the “List of Car Makes” at www.maxi-cosi.nl.

  • Can the Maxi-Cosi Pebble be used in an airplane?

    Answer

    Yes, the Maxi-Cosi Pebble can be used in an airplane. The seat has special certification for this purpose (see the sticker on the bottom of the seat).

  • Does the Maxi-Cosi Pebble sun canopy provide UV protection?

    Answer

    The Maxi-Cosi Pebble sun canopy is made of black fabric that protects against both sunlight and UV rays.

  • From what age can the support pillow be removed from the Maxi-Cosi car seat?

    Answer

    The support pillow provides your child with added comfort right after birth. There is no specific age at which the support pillow should be removed from the Maxi-Cosi car seat.This depends on the size of your child. Once you notice that your child is no longer lying comfortably because his or her head is lying on the ‘roll’, you can remove the support pillow from the Maxi-Cosi car seat.

  • How long can I use the Maxi-Cosi without a break?

    Answer

    This is subject to a lot of misunderstanding. This is generally said and written out of concern for babies and, in a nutshell, boils down to the fact that a baby car seat such as a Maxi-Cosi Citi SPS or Maxi-Cosi Cabrio(Fix) and Maxi-Cosi Pebble should not be used excessively. Children should not lie in a fixed position for too long unnecessarily. They must be given the opportunity to develop their motor system and arm, back and neck muscles. As manufacturers of the first car seat for babies in Europe, the Maxi-Cosi, naturally we have been including this in our instructions for many years. So do not place a baby in his or her seat for the entire day for reasons of convenience, but give him or her the opportunity to develop. This also applies to front pack carriers and all other products in which a baby sits, hangs or lies in a stationary position. However, this is not problematic whatsoever when taking a relatively long car journey or holiday trip once in a while. Our advice is as follows: stop once every 2 hours. After all, the baby must also eat and be changed on a regular basis.

  • Is it still safe to use the Maxi-Cosi FamilyFix if the batteries have gone dead?

    Answer

    Once installed, the safety is not affected by the batteries; the lights and/or sound serve only to indicate correct or incorrect installation. If the batteries have died, this feedback can no longer be given. So it is important to change the batteries in time. Batteries that are low in voltage or about to die are indicated by the LED light.

  • On which pushchairs can I place the Maxi-Cosi Citi, Maxi-Cosi Cabrio(Fix) or Maxi-Cosi Pebble?

    Answer

    The Maxi-Cosi Citi, Maxi-Cosi Cabrio(Fix) and Maxi-Cosi Pebble from model year 2001 and up can be used with all pushchairs/Maxi-Taxis from Maxi-Cosi (using the right adapters). From model year 2002, these car seats also fit on Quinny brand pushchairs, with the exception of the new Quinny Zapp, on which only the Maxi-Cosi Cabrio(Fix) or Maxi-Cosi Pebble can be placed. It is also possible to place the Maxi-Cosi Citi, Maxi-Cosi Cabrio(Fix) or Maxi-Cosi Pebble on pushchairs of a number of other makes. Ask your retailer.

  • Should the carrying handle on my infant car seat (Maxi-Cosi CabrioFix/Citi SPS/Pebble) be placed in an upright position when installed in the car?

    Answer

    The carrying handle is part of the safety concept of Maxi-Cosi infant car seats and must always be placed upright when driving. This also applies when used with the FamilyFix, EasyFix or Easybase 2 frame. Read the user manual for the car seat. Placing the carrying handle in the upright position protects the child in the event that the car seat rotates towards the back of the rear car seat. The carrying handle also protects against any large objects that might fly through the air near the child. Once the child is securely fastened in the harnesses, his or her head and arms will not hit the carrying handle in the event of an accident.

  • When should my child switch from his first Maxi-Cosi baby car seat to the next car seat?

    Answer

    We recommend that your child remain in the first car seat, Group 0 or 0+ (0-13 months) i.e. facing backwards, as long as possible because this is the safest and usually the most comfortable position. As long as the back of your child's head is fully supported by the plastic shell, we recommend using the infant car seat. The length of the child’s legs is not an important factor here. It is extremely unwise to put a child into a larger, forward-facing car seat too early.

  • Why do babies have to travel in a rear-facing position?

    Answer

    Babies have a large and heavy head compared to the rest of their body. In addition, their neck muscles are not yet fully developed. If the baby is transported in a forward-facing position, his or her head will be thrown forward in the event of a head-on collision. This can cause serious neck injury and may even be fatal. By placing the baby in a rear-facing position, the forces exerted during the crash will be distributed across the baby’s entire back. Discover more about rearward facing travelling.

  • Can I also install the Maxi-Cosi Pearl using the car’s seat belt?

    Answer

    No, that is not allowed. The Maxi-Cosi Pearl is ONLY suitable for installation together with the Maxi-Cosi FamilyFix and to the IsoFix anchor points in the car.

  • Can I install the Maxi-Cosi Pearl on the front passenger seat?

    Answer

    Yes, if the car has IsoFix anchor points on the front seat, but we recommend deactivating the airbag or placing the front passenger seat in the rearmost position. Most cars, however, are not fitted with IsoFix anchor points on the front passenger seat. This means that it is often not possible to install the car seat on the passenger seat.

  • How can I install the Maxi-Cosi Rubi sturdy in my car?

    Answer

    Please follow the red marking on the product, then tension the car belt before locking the top central belt lock. Read the user manual of the Maxi-Cosi Rubi carefully prior to installation to ensure correct fit in your car and see the installation film available o the product page of this website

  • How can I make it easier to place my child in the Maxi-Cosi Rubi and and take him out?

    Answer

    The Rubi has convenient belt hooks that keep harness and buckle pad conveniently out of the way to easily get the child in and out.

  • How many sitting and sleeping positions does the Maxi-Cosi Pearl have?

    Answer

    The Maxi-Cosi Pearl has five comfortable positions - from a sitting to a sleeping position - and can be easily adjusted from the front.

  • I am unable to adjust the headrest on the Maxi-Cosi Pearl. What should I do?

    Answer

    The headrest is also used to adjust the height of the shoulder belts. To adjust the headrest, you need to first open the belt buckle, flap it forward, and then loosen the shoulder belts. If you hold down the button behind the grey part of the cover, you can adjust the headrest by moving it up or down.

  • I can still pull out my car seat belt, which means the car seat can move around. Is this safe?

    Answer

    In the event of a sudden stop or accident, the car seat belt will block automatically and the child car seat will be unmovable as a result. The Maxi-Cosi Priori XP, Maxi-Cosi Axiss and Maxi-Cosi Tobi are all equipped with a tensioner that makes it possible to tighten the car seat belt for a tighter fit and secure the car seat more firmly.

  • Is it possible to mount my car seat (Group 1) onto the frame of my pushchair?

    Answer

    This is not possible with our current range of products. Our products are developed with a strong focus on safety, quality and user-friendliness. The combination you mention would require that we make concessions to these three aspects. We have decided against making such concessions at this time.

  • My child climbs out of the belt system on the car seat.

    Answer

    The same principle applies to all car seats and means that your child cannot create extra space if there is no extra space to begin with. Some children have shown us that, with only a minimum of slack in the belt system, they can get a hand between the buckle and their stomach and then, by moving it towards their head, they can get an elbow under the belts – but this requires a very flexible shoulder. These children display a tremendous desire to free themselves from their car seat. Child safety in the car and freedom of movement are not compatible in principle. To transport a child not only safely but also comfortably, a slight amount of slack in the belt system is needed. If the belt is pulled extremely tightly and the child is sitting calmly in the car seat, experience has taught us that all car seats are the same when it comes to 'climbing out of the car seat'. We see a similar pattern in children ages 1-4 years in car seats of various types and from various manufacturers. The belt system is a closed system that keeps the child in the same position continuously - during normal car trips as well as during a sudden stop or accident. This system is closed by securing the child when tightening the belts. If this is done properly, the belts cannot be loosened during use (if this does happen, we ask that you contact our Service Department through the retailer where you bought the product).

  • My child has managed to free two arms from the Maxi-Cosi Tobi harnesses. What should I do?

    Answer

    To ensure that your child is placed properly in the Maxi-Cosi Tobi, we ask that you go through the following steps carefully. These can also be seen in the film at www.maxi-cosi.com/Tobicorrectinstallation. If, after following these instructions, there is still slack in the belt system, we recommend that you take the seat back to the retailer where you bought it. The Maxi-Cosi Tobi will then be returned to us for inspection. The retailer from whom you bought your Maxi-Cosi Tobi can provide more information. Instructions for placing a child in the Maxi-Cosi Tobi •The headrest and shoulder belts must be adjusted to the correct height. The shoulder belts should fit as snugly around the child’s shoulders as possible. •Place the child in the car seat with his or her lower back flat against the back and his or her arms under the shoulder belts. The child should not be in a slouched position. •Lock the buckle (you should hear a clearly audible ‘click’) •Pull the belts until taut Pull forward when tightening. •Grab both shoulder belts just above the buckle and pull until there is no more slack in the lap belts or the rest of the belt system. Do not pull the belt pads when tightening. •Pull firmly on the adjustment strap once again and remove all slack from the belt system. Important: all belts must be free of any slack, fit snugly against every part of the body and you should not be able to fit more than a finger’s width under them. •The indicator serves only as a reminder that the belts must be tightened securely before every trip.

  • The back of the Maxi-Cosi Pearl knocks against the car headrest. What should I do?

    Answer

    If the car headrest obstructs the proper functioning of the Maxi-Cosi Pearl, such as when adjusting it into the reclining position, we recommend removing the headrest.

  • The belts are not the same length. Why is this?

    Answer

    Uneven belts may be caused by the incorrect guiding of the harness system. Check at the back of the car seat that the belts are not twisted and that the pull belt (that runs forward at the bottom of the shell) is in the middle of the system. Also check that the belt can move easily to and fro through the shoulder openings. For smooth movement, the belt buckle should be flapped forward completely. This belt buckle operates by releasing the belt tensioner. If the problem continues after you have checked this, consult your retailer.

  • The colour indicator switches to silver or red when driving. Is this normal?

    Answer

    The colour indicator is only an installation aid. There is only a difference of a few millimetres between red/green or silver/green. So the colour may change if your child moves. The important thing is that, when you drive off, the belts are tightened properly and the indicator is on green. The indicator is to remind you of this. Naturally it is possible for the indicator to switch to red again while driving as a result of your child’s movements. This is normal and has no effect on safety.

  • What is the right position for the headrest of my child car seat?

    Answer

    The child's head has to be totally protected and should not exceed the headrest.

  • What is the right position/height for the safety harness?

    Answer

    The harness straps should be placed at the level of the shoulders, not coming from above nor below. The headrest should be adjusted in consequence, keeping the harness at the level of the shoulders.

  • What should I do if my child opens the buckle on his or her harness belt?

    Answer

    In this case, we recommend, as do all international safety experts, that you stop immediately in a safe place, fasten the buckle once more and tell the child not to open it and the reason for this. It is always a possibility that an inventive, handy or strong child will open the buckle. If the force required to open the buckle were to be considerably increased to make it impossible for the child to open it himself, this would be contrary to the legal safety standards. The position of the buckle, the colour of the button, and the operating or opening force are all laid down in European standards. In the case of an accident, someone providing assistance without any knowledge of car seats must be able to see immediately how to release the child from a car seat in an emergency.

  • What should I do if my child opens the buckle on his or her harness belt?

    Answer

    In this case, we recommend, as do all international safety experts, that you stop immediately in a safe place, fasten the buckle once more and tell the child not to open it and the reason for this. It is always a possibility that an inventive, handy or strong child will open the buckle. If the force required to open the buckle were to be considerably increased to make it impossible for the child to open it himself, this would be contrary to the legal safety standards. The position of the buckle, the colour of the button, and the operating or opening force are all laid down in European standards. In the case of an accident, someone providing assistance without any knowledge of car seats must be able to see immediately how to release the child from a car seat in an emergency.

  • When can my child switch from an infant seat to the Maxi-Cosi Rubi?

    Answer

    Make sure your baby’s head is generously protected by the (top of the) car seat. Your baby has outgrown his baby car seat when the top of his ears extend past the top of the car seat shell. Do not switch to the Maxi-Cosi Rubi until this time and keep you baby rearward facing for as long as possible in order to protect the fragile neck and head. Note: it is not a problem if the child’s legs extend beyond the edge of the seat.

  • When the buckle is open, I can't lengthen the harnesses on the Tobi, as if they are stuck. What's the problem?

    Answer

    This may be because the belt buckle is not flapped forward enough. Pushing it forward by hand will release the blockage so that you can loosen the harnesses.

  • Why do Maxi Cosi group 1 car seats have a 5-point safety harness?

    Answer

    All group 1 car seats of Maxi-Cosi have 5 point safety harness with one-pull adjustment. This harness distributes the forces of an impact best over the strong bones of the child and into the seat. Additionally, the 5 point harness allows perfect adjustment of the child and keep him secured in the safest position in the seat.

  • Are children taller than 1.35 metres required to sit in a child car seat?

    Answer

    No, but they must wear a car seat belt!

  • Can I add the air cushions to my current Rodi?

    Answer

    The air cushions on the Rodi AirProtect are integrated foam parts and cannot be added after production.

  • Can I replace or inflate the air cushions in the Rodi AirProtect myself

    Answer

    The air cushions in the Rodi AirProtect are specially developed with shock-absorbent foam inside a perforated air cushion, which means they cannot be inflated. The air cushions cannot be replaced because they are integrated into the car seat.

  • How should I clean the car seat?

    Answer

    You can clean the car seat with a vacuum cleaner. You can also blow it clean with compressed air. Any food particles that are stuck to it can be removed using a slightly damp cloth. Make sure that the foam parts do not get wet.

  • I dropped my Rodi (SPS, XR XP, AirProtect) car seat on the ground. Do I have to replace it now?

    Answer

    No, that is not necessary if it was a normal ‘drop’ and not an extremely hard one or from a considerable height. When a car seat is dropped on the ground, it is not subject to the same kinds of forces as are exerted during a (serious) collision. There is therefore no need to replace the car seat.

  • Is it possible to change the Rodi XR from a sitting to a reclining position with my child in it?

    Answer

    Yes, it is possible to change the position of the Rodi XR from sitting to reclining while your child is in it. But this can be difficult due to your child's weight. When changing the position, the lap belt tightens, which also makes changing positions more difficult.

  • Is it true that it is no longer allowed to use a booster cushion/seat without back support?

    Answer

    Not only Maxi-Cosi, but also independent consumer organisations like the Dutch Consumers’ Association advise strongly against using a seat booster without back support. Back support is essential, particularly for reasons of side impact protection, though also due to the positioning of the seat belt around the neck and chest. Booster seats and cushions without back support are not yet prohibited, but must comply with the minimum requirements of the ECE R44/03 and ECE R44/04 standards.

  • May children under the age of 3 be transported in a car without seat belts?

    Answer

    No, children under the age of 3 may not be transported in a car without 3-point safety belts. A car seat is required in cars equipped with a 3-point safety belt.

  • Can I also use the RodiFix car seat if my car does not have ISOFIX?

    Answer

    Yes you can also use the RodiFix by installing it with your car seat belt only. The ISOFIX connectors have been designed to improve stability, but do not lead to additional safety of your child.

  • Can I exchange my Fero/FeroFix?

    Answer

    No, the FeroFix is a high quality product and during normal use it meets the high standards. In case of any specific questions or issues with your product, please contact our local consumer contact center or store where you bought the product.

  • Can I replace or inflate the air cushions in the RodiFix myself?

    Answer

    The air cushions in the RodiFix head support are specially developed with shock-absorbent foam inside a perforated air cushion, which means they cannot be inflated. The air cushions cannot be replaced by yourself because they are integrated into the car seat.

  • How can I be sure the MC RodiFix has no unwanted chemicals?

    Answer

    The composition of the covers and fabrics has been changed and because this is not visible from the outside we changed the name of the product. The RodiFix covers match the most strict international textile norms – Ökotex. We expect the consumer organisation to test the product and we trust the results will be okay.

  • I cannot recline the Maxi-Cosi RodiFix in the sleeping position because it interferes with the car seat bench. What can I do?

    Answer

    After fastening and adjusting the RodiFix seat with ISOFIX connectors onto your vehicle’s ISOFIX fastening points, you may encounter difficulties moving it from the lie-flat position to the seated position and vice versa. This inconvenience may be due to your vehicle’s seat type. In this event, please do the following: check that your vehicle’s headrest has been removed, unlock the ISOFIX connectors from the vehicle’s ISOFIX fastening points, adjust to the desired reclining position (seated or lie

    flat) and finally relock the ISOFIX connectors.

  • Is there a risk/problem with this chemical when I continue to use my Fero/FeroFix?

    Answer

    No, you can be sure that the presence of chemicals in the Maxi-Cosi FeroFix is far below the presence which poses a risk to the health and/or safety of children and/or parents. This has been confirmed by RPS Netherlands, a company specialized in human and environmental health and safety management on which Maxi-Cosi relies to assess the risk of substances contained in its products. What is more, our products fully comply to the EU regulations.

  • What’s the difference between the FeroFix and RodiFix?

    Answer

    We changed the composition of the cover and fabrics of the RodiFix. All the other elements of the car seat are exactly the same.

  • What is the problem with the FeroFix?

    Answer

    The FeroFix was tested by and received negative press on one specific chemical element, despite the excellent results on crash safety and ease of use. The presence of this chemical in the FeroFix was extremely low, in compliance with European regulations and, during the normal use of these products it does not pose any health risk for children or for parents at all

  • Why does the RodiFix have ISOFIX anchors? What is their function?

    Answer

    The ISOFIX connectors have been designed onto the RodiFix to improve stability of the car seat. This does not lead to additional safety of your child. It is convenient that the RodiFix is always attached to your car chassis, so it is also retained when your child is not in.

  • Should I deactivate the airbag if I install a group 2/3 car seats on the front passenger seat?

    Answer

    If the front passenger seat can be placed in the rearmost position, it is safe to keep the airbag on. Otherwise we recommend to deactivate the passenger airbag also for forward facing car seats. This is because the size and the force of spreading of an airbag are different from one car to another, and because airbags are designed to protect adults and not children.

  • The seat belt does not retract when my child falls asleep in the Maxi-Cosi Rodi. What should I do?

    Answer

    The Maxi-Cosi Rodi SPS, Rodi XP, Rodi XR and AirProtect provide greater sitting comfort and safety for your child. Both the child and the car seat are secured with the seat belt. The Maxi-Cosi Rodi XR and Rodi AirProtect have a reclining position, while the Maxi-Cosi Rodi SPS and XP do not. If a child falls asleep and slumps forward, the seat belt will gradually move forward together with the child. This is a feature of automatic belts. If the automatic mechanism does not roll up the belt properly, the third belt point (direction of the automatic mechanism) is probably in an incorrect position, i.e. placed too far forward. The seat belt is then threaded at an almost impossible angle, resulting in too much friction in the belt hook. This situation can occur in some station wagons, for example. For this reason we recommend that you try installing the car seat in your car before purchasing it. Your retailer can help you with this. Note: Always secure a Rodi seat with the belt, even when there is no child sitting in it.

  • What is the difference between the Rodi XP produced in the past and the current Rodi XP?

    Answer

    The ‘old’ Rodi XP (produced before 2007) has a Comfort Base that is used to adjust the seat into the reclining position. The ‘updated’ Rodi XP does not have a reclining position, but features a new and improved Side Protection System compared to the ‘old’ Rodi XP.

  • What is the right position for the headrest of my group 2/3 child car seat?

    Answer

    The child's head has to be totally protected and should not exceed the headrest.

  • When should I make the transition from a Group I seat to a Group 2/3 seat

    Answer

    For the safety of your child, we recommend using the Group I car seat (9 months to 3 1/2 years/9-18 kg) for as long as possible. Wait to switch your child to a next stage car seat until your child has reached the maximum weight limit or if the top of your child’s head protrudes above the top edge of the seat. As long as the back of your child's head is fully supported by the shell, we advise against making the switch just yet, so that your child can be offered the best possible protection.

Results for Strollers

  • Are adapters available for installing my infant car seat on a pram and/or pushchair?

    Answer

    All Maxi-Cosi prams and puschairs which are compatible with a Maxi-Cosi infant car seat are delivered with adapters. A number of other pushchair manufacturers also offer adapters that can be used to attach the Maxi-Cosi infant car seat to the frame. Ask your retailer whether there are any adapters available that can be used with your pushchair.

  • Are rips and tears covered by the 24 months warranty?

    Answer

    Rips, tears, burns and holes resulting from daily use are not covered under the terms of our warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your Maxi-Cosi becomes damaged and this damage is not covered by our warranty, we can repair it or supply a spare part at a reasonable charge.

  • Can I order spare parts for my Maxi-Cosi?

    Answer

    If your service request is not included in the warranty, spare parts can be ordered via your local retailer at a reasonable charge.

  • Can I take my pushchair on an airplane?

    Answer

    Most airline companies will permit only a single, small and fully collapsible pushchair (5-7 kg) in the cabin. In most cases, you will have to check in your pushchair at the check-in counter. We recommend inquiring with the airline beforehand about the specific rules since they may differ per airline.

  • Can I use my stroller if it is broken ?

    Answer

    For the safety of your little one, you should not use a stroller if any part is broken, torn or missing.

  • Can the Maxi-Cosi bassinet/carrycot be used for sleeping at night?

    Answer

    The Maxi-Cosi bassinet offers your child a comfortable place to nap, such as during walks. But to ensure a good night’s rest, we recommend having your child sleep in a crib at night. The mattress in a crib is thicker, ventilates better, and is specially designed to offer your child a more comfortable night’s rest.

  • Do all Maxi-Cosi pushchairs meet all legal requirements?

    Answer

    All products sold by Maxi-Cosi comply with the most recent European guidelines and legislation and European standards (EN1888:2003) at all times. But Maxi-Cosi subjects its products to more stringent testing than is required by European law, so that we can guarantee excellent quality.

  • How can I find out the status of my repair order?

    Answer

    Information on the status of your repair is available to you via your retailer. When your retailer provides us with your mobile number we can send you a personal text messages, to update you on the repair for free (receipt, shipping and customer satisfaction).

  • How do I send my Maxi-Cosi product in for repair?

    Answer

    Your best choice for quick service is to visit your Maxi-Cosi dealer or retailer . Our 24 months Warranty is recognized by your Maxi-Cosi dealer/retailer. You must present proof of purchase, made within the 24 months preceding the service request. If your dealer/retailer has pre-approved the service request by our Maxi-Cosi Service, we pay for shipment and for return freight.

  • How long is the guarantee on my pushchair?

    Answer

    We have entrusted not only the sale, but also the service and guarantees of our products to a number of official dealers/retailers (link to dealer list). You bought the pushchair from your retailer, which means that he or she is responsible for dealing with your complaints and ensuring they are resolved appropriately. The specific warranty conditions can also be found at www.maxi-cosi.com under ‘Warranty’. To pursue a claim against the factory warranty, you must submit your proof of purchase to the baby specialty shop where you bought the product.

  • How long will a spare part delivery take?

    Answer

    Our typical turnaround time is 7-14 business days, depending on the destination. In some cases we can get the spare part delivered to you sooner. In rare cases, it may take longer. Information on the estimated time of delivery can be obtained via your retailer.

  • How long will my repair take?

    Answer

    Our typical turnaround time is 2-3 business days, not including:

    – special order parts, which require 7-10 business days

    – transit time, which may vary, depending on the destination.

    In some cases we can get the repair back to you sooner. In rare cases, it may take longer.

  • How long will you have spare parts available for my Bébé Confort?

    Answer

    A variety of spare parts is available up to 2 years after the final production date of the Maxi-Cosi product. An overview of the availability of specific spare parts can be obtained via your retailer or via our customer care department (contact data vary per country and are available on our website).

  • How should I care for my pushchair?

    Answer

    Pneumatic tyres: The tyres are fitted with a car tyre valve. They can be inflated using the pump supplied. Make sure not to exceed the maximum pressure of 1.8 Bar. Also make sure that all tyres are inflated sufficiently and equally (at least 1.5 Bar, maximum of 1.8 Bar/26 PSI) to ensure the pushchair is comfortable to push and to prevent premature wear and tear. Hard parts: The frame and wheels on the Maxi-Cosi pushchairs are easy to clean. Remove all dirt, mud and other debris using a damp cloth. Do not use silicon lubricants, as they will attract dirt and grime. Use a dry Teflon spray instead. Fabrics: The fabric parts of the Maxi-Cosi pushchairs must be washed by hand.

  • I hear Maxi-Cosi has a 24 months warranty. What do I need to do to get it?

    Answer

    Our 24 months warranty applies to every Maxi-Cosi purchase. For all requests under this warranty regarding defects in materials and workmanship, you must present proof of purchase, made within the 24 months preceding the service request.

  • Is it possible to attach a ride-along board to a Maxi-Cosi pushchair?

    Answer

    Yes, there is a Maxi-Cosi Buggy Board available which is specifically developed for the Maxi-Cosi pushchairs. This Maxi-Cosi Buggy Board is tested in combination with the Maxi-Cosi pushchairs, therefore we recommend to only use this ride-along board. Click here for more information on the Buggy Board.

  • Is normal wear and tear covered by the 24 months warranty?

    Answer

    We manufacture all of our products to meet our excellent superior standards. However, regardless of how carefully you use, or how well you care for your Maxi-Cosi product, it will eventually begin to show age and wear. The 24 months warranty covers defects in workmanship and materials, but not normal wear and tear.

  • My child no longer fits into the carrycot and is still unable to sit independently. What should I do?

    Answer

    Once your child no longer fits in the carrycot, you can use the pushchair seat. This would normally be the case at around 6 months of age. If your child is still not able to sit independently, we recommend using the pushchair with the seat in the reclining position or installing a Maxi-Cosi car seat on the frame.

  • What do repairs cost?

    Answer

    If your repair is not included in the warranty, repairs are available to you at a reasonable charge, but prices vary due to cost of the materials and the length of time it takes to do the repair. Repair rates can be obtained via your retailer or via the customer care department (contact data vary per country and are available on our website). If the repair exceeds the standard rate you will be notified and asked for your authorization before proceeding.

  • What do spare parts cost?

    Answer

    Spare parts are available to you at a reasonable charge, but prices vary depending on the requested spare part. Prices can be obtained via your retailer or via the customer care department (contact data vary per country and are available on our website).

  • What does the 24 months warranty cover?

    Answer

    Our 24 months warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals. If a Maxi-Cosi product ever fails due to a manufacturing defect, the product will be repaired or replaced without charge, or a spare part will be made available to you.

  • What is not covered by the 24 months warranty?

    Answer

    Our 24 months warranty does not cover damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colors and materials over extended time and use. Repairs do not give entitlement to extension of the warranty.

  • Where can I order pushchair parts?

    Answer

    You can order parts through the retailer where you bought the pushchair. Your retailer is responsible for servicing and for any repairs. You can also ask your baby specialty shop about prices and delivery times.

  • Where does the 24 months warranty apply?

    Answer

    Our 24 months Warranty is recognized by your Maxi-Cosi dealer/retailer¹. You must present proof of purchase, made within the 24 months preceding the service request.


    (1) Products purchased from retailers or dealers that remove or change labels or identification numbers are considered unauthorized. No warranty applies to these products since the authenticity of these products cannot be ascertained.

  • Who pays for shipping?

    Answer

    In principle Maxi-Cosi pays for shipment and for return freight connected to the service request under the warranty (via your retailer).

  • Will my Maxi-Cosi be repaired or replaced?

    Answer

    If your Maxi-Cosi fails due to a manufacturing or workmanship defect, our first option will be to send you a spare part or to repair the item, both free of charge (within the 24 months warranty period). If the product is not reparable, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Maxi-Cosi in the same model, or if not available, by the closest model and available color.

  • Can a carrycot/bassinet be fitted onto the Mila?

    Answer

    No, a carrycot/bassinet cannot be fitted onto the Mila.

  • From and until what age is the Maxi-Cosi Mila seat suitable for my child?

    Answer

    The Mila can be used from birth to approximately 3½ years (15 kg), either combined with a Maxi-Cosi infant car seat or by itself.

  • From and up to what age is the Maxi-Cosi Mura seat suitable for my child?

    Answer

    The Maxi-Cosi Mura pushchair is designed for children from birth to around 15 kilos (around 3½ years). We recommend using the Maxi-Cosi Mura together with a Maxi-Cosi infant car seat or bassinet the first 6 months in order to offer your baby optimal protection. The maximum weight limit for a Maxi-Cosi infant car seat is 13 kg and, for the bassinet, 9 kg.

  • What is the maximum weight limit for the basket on the Maxi-Cosi Mura?

    Answer

    The basket on the Maxi-Cosi Mura holds up to 5 kilos.

  • From and until what age is the Maxi-Cosi Elea seat suitable for my child?

    Answer

    The Maxi-Cosi Elea pushchair seat is designed for children from birth to 15 kilos (around 3½ years). We recommend using the Maxi-Cosi Elea together with a Maxi-Cosi infant car seat or bassinet the first 6 months in order to offer your baby optimal protection. The maximum weight limit for a Maxi-Cosi infant car seat is 13 kg and, for the bassinet, 9 kg.

  • From and up to what age is the Maxi-Cosi Mura Plus seat suitable for my child?

    Answer

    The Maxi-Cosi Mura Plus pushchair is designed for children from birth to around 15 kilos (around 3½ years). We recommend using the Maxi-Cosi Mura Plus together with a Maxi-Cosi infant car seat or bassinet the first 6 months in order to offer your baby optimal protection. The maximum weight limit for a Maxi-Cosi infant car seat is 13 kg and, for the bassinet, 9 kg.

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