Maxi-Cosi support
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FAQS

You can find the frequently asked questions below.

Car seats

Are rips and tears covered by the 24 months warranty?
Rips, tears, burns and holes resulting from daily use are not covered under the terms of our warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your Maxi-Cosi becomes damaged and this damage is not covered by our warranty, we can repair it or supply a spare part at a reasonable charge.
Is it possible to fit 3 car seats on the back seat?
Depending on the type of car, 3 car seats may fit on the back seat.We recommend taking your car to the retailer to check this.
Can I use a car seat on the front passenger seat?
Child car seats can be placed on the front passenger seat, but the rear seat is preferable. When using a baby car seat (0-13 months) on the front passenger seat, make sure the seat does not have a frontal airbag or that the airbag has been deactivated. When using car seats for older children (9 months to 12 years), the front passenger seat must be in the rearmost position.
Can I use my car seat if it has been damaged ?
The car seat should not be used if any part is broken, torn or missing.
It is important to not use a car seat which has been involved in a car crash even if its aspect is not altered. Its structure can have been dramatically damaged during the crash.
Do I have to adjust the safety harness each time I place my child in the car seat?
Yes. Each time you install your child in the car seat you should fasten the safety harness. This is because the child can wear different clothing. If the harness is correctly tight, you should be able to pass only 1 finger between your child's body and the harness strap.
Do Maxi-Cosi car seats fit in all cars?
Maxi-Cosi child car seats have been developed as universal car seats. This means that they should fit in almost any car. In accordance with the European safety standard ECE R44/04, car seats are universal if a specified minimum length of seat belt is required for installation. The car industry is aware of this. Car manufacturers sometimes fit safety seat belts that are just barely long enough for correct installation of child car seats. If the user manual of your car states that the seat belts are suitable for using universal car seats, this should not be a problem. However, we recommend that you try installing the car seat first before purchasing it. Your retailer can help you with this.
How can I find out the status of my repair order?
Information on the status of your repair is available to you via your retailer. When your retailer provides us with your mobile number we can send you a personal text messages, to update you on the repair for free (receipt, shipping and customer satisfaction).
How do I remove the cover for washing?
The cover can be washed by hand in accordance with the instructions on the care label. The instruction manual contains detailed instructions on how to remove the fabric cover.
How do I send my Maxi-Cosi product in for repair?
Your best choice for quick service is to visit your Maxi-Cosi dealer or retailer . Our 24 months Warranty is recognized by your Maxi-Cosi dealer/retailer. You must present proof of purchase, made within the 24 months preceding the service request. If your dealer/retailer has pre-approved the service request by our Maxi-Cosi Service, we pay for shipment and for return freight.
How do I wash the fabric cover?
The cover can be washed by hand in accordance with the instructions on the care label. The instruction manual contains detailed instructions on how to remove the fabric cover.
You can see some washing instructions movies on the Maxi-Cosi Youtube channel
I have had an accident while the child was sitting in the car seat. Can I still use the seat?
We recommend not using the seat again. At impact speeds from 30 km/h, invisible damage may occur. To assure your child of absolute safety in another accident, you should replace the seat. Destroy the old seat to ensure that it cannot be used for another child. If the car can be repaired, also have all the car seat belts that were activated during the accident replaced.
Is it safe to use second-hand car seats?
We advise against purchasing a used car seat. The history of a second-hand car seat is often unknown. In other words, you cannot know for certain how it has been used. Car seats that have been involved in an accident are no longer guaranteed to be safe. The car seat may also be damaged in some other way or may be incomplete.
My car seat is defective. What should I do?
In addition to the sale of our product, we have also entrusted the service and warranties for our products to a number of official dealers/retailers (see our website). After all, you bought the product from the retailer, which means he or she is obliged to deal with your complaints and settle them in the correct manner.
There are white marks on the fabric after I have washed it, how can I get rid of them?

These are caused by residual soap powder, if you rinse your cover in water with no detergent / softner these will come out. You may need to rinse the fabrics a few times to get these out.
How long will my repair take?
Our typical turnaround time is 2-3 business days, not including:
– special order parts, which require 7-10 business days
– transit time, which may vary, depending on the destination.
In some cases we can get the repair back to you sooner. In rare cases, it may take longer.
I hear Maxi-Cosi has a 24 months warranty. What do I need to do to get it?
Our 24 months warranty applies to every Maxi-Cosi purchase. For all requests under this warranty regarding defects in materials and workmanship, you must present proof of purchase, made within the 24 months preceding the service request.
Is it possible to install a car seat on the front passenger seat?
Although the rear seat of the car is preferable, infant and child car seats can often be placed on the passenger seat as well. An infant car seat for 0-12 months may only be used on the front passenger seat if there is no frontal airbag or if you are sure that it has been deactivated. For car seats for older children (12 months to 12 year), if the front seat is equipped with an airbag, we recommend placing the seat in the rearmost position.

Is it possible to install a car seat on the front passenger seat?
Although the rear seat of the car is preferable, infant and child car seats can often be placed on the passenger seat as well. An infant car seat for 0-12 months may only be used on the front passenger seat if there is no frontal airbag or if you are sure that it has been deactivated. For car seats for older children (12 months to 12 year), if the front seat is equipped with an airbag, we recommend placing the seat in the rearmost position.
Is normal wear and tear covered by the 24 months warranty?
We manufacture all of our products to meet our excellent superior standards. However, regardless of how carefully you use, or how well you care for your Maxi-Cosi product, it will eventually begin to show age and wear. The 24 months warranty covers defects in workmanship and materials, but not normal wear and tear.
What are the rules for using a car seat in an airplane?
There are no international rules for using a car seat in an airplane. If the baby is 0 to 13 months, a car seat can make air travel easier and safer.The Maxi-Cosi Citi SPS and Maxi-Cosi Pebble have been legally approved for aircraft use in accordance with the guidelines of the German TüV certification agency. This can be seen by the TüV approval sticker on the side of the product. In all cases, the airline must be informed about any use of a car seat on a plane. Ask your travel agency or airline when booking your tickets about the rules and possibilities. The Maxi-Cosi Citi SPS or Maxi-Cosi Pebble must be installed in a rear-facing position, just as in a car, only using the lap belt in the airline seat. The belt must be threaded through the blue belt hooks and secured tightly. If you have any specific installation questions, consult the cabin crew, since every aircraft has a different seat layout.
Where can I find the ECE R44/03, ECE R44/04 or UN R129 (i-Size) marking?
All new Maxi-Cosi car seats comply with the ECE R44/04 or UN R129 (i-Size) standard. A white and orange sticker has been affixed to the back or bottom of your Maxi-Cosi product. The orange section shows the code ECE R44/04 or i-Size. On older models, this can be seen by the ‘approval number’ under the small circle on the sticker. This approval number starts with 03 or 04, which stands for the ECE R44/03 and ECE R44/04 standard.
Why do I need a car seat?
The use of an approved child car seat is required by law for all children up to a height of 1.35 metres. This requirement applies to all countries that belong to the European Union. Car seats and boosters with ECE R44/04 certification meet the minimum requirements of this new law.
Can I place 3 car seats in a row on the back seat of my car?
In most cars only 2 child car seats fit on the back seat, due to the ISOFIX connectors or car seat belt positioning. Though in some MPV's (especially those with seperate seats in the back), 3 child car seats may actually fit. The front passenger seat could also serve as a good place to install a third child car seat. We recommend taking your car to the baby specialist retailer to check this.
Why do I need a car seat?
Cars are primarily designed for the transportation of adult statured persons and not for smaller sized children. Therefore children are more vulnerable in accidents and need a car seat to provide extra protection. Besides this, the use of an approved child car seat is required by law for all children up to a height of 1.35 or 1.50 metres depending on the country.
How long can I use the Maxi-Cosi car seats without a break when travelling by car?
This is subject to a lot of misunderstanding. This is generally said and written out of concern for babies and, in a nutshell, boils down to the fact that a baby car seat such as e.g. a Bébé Confort Pebble should not be used excessively. Children should not lie in a fixed position for too long unnecessarily. They must be given the opportunity to develop their motor system and arm, back and neck muscles. As manufacturers of the first car seat for babies in Europe, we have of course been including this in our instructions for many years. So do not place a baby in his or her seat for the entire day for reasons of convenience, but give him or her the opportunity to develop. This also applies to front pack carriers and all other products in which a baby sits, hangs or lies in a stationary position. However, this will not be a problem at all if you need to make a relatively long car journey or holiday trip once in a while. Our advice is as follows: stop once every 2 hours. After all, the baby must also eat and be cleaned on a regular basis.
What do repairs cost?
If your repair is not included in the warranty, repairs are available to you at a reasonable charge, but prices vary due to cost of the materials and the length of time it takes to do the repair. Repair rates can be obtained via your retailer or via the customer care department (contact data vary per country and are available on our website). If the repair exceeds the standard rate you will be notified and asked for your authorization before proceeding.
What is the lifespan of a Maxi-Cosi car seat?
We develop our car seats for an intensive use of approximately 10 years. However car seats don’t expire and the lifetime is dependent on the real use of a car seat. Car seats involved in an accident should be replaced immediately. We advise to never use a car seat whose history is unknown since it could have been involved in an accident, or have some broken, torn or missing parts. Do not leave the car seat exposed to direct sunlight for long periods and we advise to check the plastic parts regularly for damages or changes in shape or colour.  The expanded polystyrene (EPS) parts of your car seat are important to guarantee the best safety performance. We advise to check the expanded polystyrene (EPS) regularly for damages.
What are advantages of a 5-point harness ?
There are 3 main reasons why Maxi-Cosi chooses to equip its toddler car seats with a 5-point harness:
1. Crash forces are transferred from the seat to the child’s rigid body parts that can take high loads: shoulders and hips/pelvis bone.
2. Children are secured more firmly and therefore remain in the safest position in the car seat during all types of accidents (frontal or side impacts, but also roll-over accidents).
3. A 5-point harness offers easy adjustment to the growing child and a perfect fit for children of all sizes and shapes.
What are disadvantages of a 5-point harness ?
A disadvantage of a 5-point harness is that some children try to open the harness or try to get their arms out of the safety belt. This is because of the tight installation of the shoulder straps the child has less room to move and sometimes feels uncomfortable.
We advise parents to explain very well to the child why a correct installation is required. Try not to install the child too tightly (1 cm of play of seat belt is allowed). Keeping the child entertained is also an option in order to stop him/her from freeing him or herself.
What can I do if child often escapes from the safety harness ?
Children normally should not be able to escape from the 5-point-harness. Attempt to tighten the harness fast enough (leaving 1 cm of play). If correctly installed, the child should not be able to unleash itself from the safety harness.
What is the chance of a roll-over accident ?
The type of accidents per country differ. According to international research the majority of all accidents are caused by frontal impact. The second biggest risk is side-impact, followed by rear- and roll-over accidents at about 5% of total accidents.
When can we expect results from the international study on safety shields and booster seats ?
The research report is expected in the summer of 2014 and will be published by the United Nations.
Why can car seats with a safety shield get a high safety score from the STIWA/ADAC test that is used by local consumer associations ?
In the test of STIWA/ADAC a Q-type crash test dummy is used. These dummies do not measure the loads on the weaker lower abdomen area of the body since they do not have sensors in this area. Since this soft part absorbs significant load during the crash test but this load is not measured, the safety score that comes out of the test can be high.
Why do Maxi Cosi group 1/2 car seats have a 5-point safety harness?

All group 1/2 car seats of Maxi-Cosi have 5 point safety harness with one-pull adjustment. This harness distributes the forces of an impact best over the strong bones of the child and into the seat. Additionally, the 5 point harness allows perfect adjustment of the child and keep him secured in the safest position in the seat.


Why does Maxi Cosi use a 5-point harness instead of a safety shield ?
A 5-point harness transfers crash forces from the seat to the child’s rigid body parts that can take high loads: shoulders and hips/pelvis bone. Test dummies are equipped with sensors that measure the forces applied to these rigid parts carefully and the limits of the forces that these body areas can withstand have been established. All car seats developed by Maxi Cosi are designed so that the forces are optimally distributed and that they remain within these limits.
It is not possible to measure the loads on the soft lower abdomen area, as the current crash test dummies are not equipped with sensors in this areas. Because the forces on the softer parts cannot be measured, Maxi Cosi chooses actively to not develop car seats with a restrain system that loads these parts.
Additionally, a 5-point harness makes sure that children remain in the safest position within the car seat (within the protective seat shell) during all types of car crashes and it gives a tailored fit to children of different sizes.
Why has the roll-over test been modified in the car seat legislation ?
A car seat that passed ECE R44-04 legislation showed insufficient restraining capabilities during a simulated roll-over test. Crash tests by UTAC (independent testing organization for the automobile industry) have showed that after two full roll-overs, the dummy was ejected from a car seat with a shield systems. Even if crash tests do not exactly correspond to a real accident, this highlights that there are cases where a risk of ejection exists.
To prevent such ejection from a car seat, a more severe test has been added to the ECE R44-04 legislation in order to better reproduce roll-over crashes. This amendment has been active since December 2013. From now on, any car seat (new or modified) that passes the ECE R44-04 approval process will also have passed this stricter roll-over test.
Why have the crash test dummies no sensors in the soft abdomen area ?
The technology has not yet advanced to such a degree that sensors can be added in this abdomen area part. The United Nations has assembled a Task Force consisting of international experts to conduct a research study that focusses on the measurement of the forces on the abdomen and deformations of the chest of the child by developing new sensors for the crash test dummies. Their objective is also to establish injury limits for the abdomen area and assess the overall risks for children.
Why is there no 5-point-harness in the infant carrier (group 0+) ?
The restrained system for infant carriers, also known as group 0+, has a different set of requirements as these seats are solely used as rearward facing seat.
Maxi Cosi applies 3-point-harnesses in all its group 0+ car seats because it keeps the baby exactly in the safest position, is easier to tighten and allows to get the baby in and out of the car seat more easily. Both ADAC and Maxi Cosi internal tests show that as infants travel in a rearward facing position the loads of an accident are mainly transferred to the shell of the car seat, and the remainder is spread over the shoulder webbing. The main purpose of the 3-point-harness is to keep the child inside the protective shell of the seat; inside the safest position. Additionally, a 3-point-harness is easier to tighten then a 5-point-harness since there is less friction of the belt in the tongue. As an effect, the chances are higher that the baby is secured tight enough.
Can I recline MiloFix in rearward facing ?
In rearward facing, MiloFix has a unique recline position. This natural recline had been designed to offer best protection to the child in case of collision. It then important to have this fixed position. For extra comfort, a new born cushion is included to offer an optimal recline. Nevertheless, all cars are different, and the car seat may be positionned too upright if vehicle seat as a deep angle. You may adjust the vehicle seat recline if possible or fill the seat hole without changing the car seat belt routing.
Can I recline Opal in rearward facing ?
In rearward facing, Opal has a unique recline position. This natural recline has been designed to offer best protection to the child in case of collision. It is then important to have this fixed position. For extra comfort, a new-born cushion is included to offer an optimal recline. Nevertheless, all cars are different, and the car seat may be positioned too upright if the vehicle seat has a deep angle. You may adjust the vehicle seat recline if possible or fill the seat hole without changing the car seat belt routing.
From what age can the support pillow be removed from the MiloFix?
The support pillow provides your baby added comfort right after birth. We recommand you to use it from birth to approximatly 5,5kg. Once you found your baby too tight in the car seat, and exceeds 5,5kg, you can then remove the support pillow, and use the regular seat.
From what age can the support pillow be removed from the Opal ?
The support pillow provides your baby added comfort right after birth. We recommand you to use it from birth to approximatly 5,5kg. Once you found your baby too tight in the car seat, and exceeds 5,5kg, you can then remove the support pillow, and use the regular seat.
How long can I install my baby rearward facing on Opal ?
Opal has been tested to be used rearward facing until 13kg. With this large seat, you can easily adjust in width and height, you can install comfortably your baby until approximatly 15m, and even more if he weights less than 13kg. Of course, Opal can be used from birth, but is also perfect car seat to use right after a safety carrycot or an infant carrier, when the baby is not fitting anymore in these baby seats, but still need to be installed rearward facing for a longer time. Looking at the car seat regulation, you can install the baby from 9kg in forward facing, but we recommand to keep your baby until 13kg in rearward facing. A informative measuring scale is placed closed to the headrest to help you to know when it could be time to switch from rearward to forward facing position.
How long can I place my baby rearward facing in the MiloFix?
MiloFix has been tested to be used rearward facing until 13kg. With this large seat, you can install comfortably your baby until approximatly 15/18months, and even more if he weights less than 13kg. Of course, MiloFix can be used from birth, but is also perfect car seat to use right after a safety carrycot or an infant carrier, when the baby is not fitting anymore in these baby seats, but still need to be installed rearward facing for a longer time. Looking at the car seat regulation, you can install the baby from 9kg in forward facing, but we recommand to keep your baby until 13kg in rearward facing. A informative measuring scale is placed closed to the headrest to help you to know when it could be time to switch from rearward to forward facing position.
How to switch MiloFix car seat from rearward to forward facing ?
To switch from rearward to forward facing, you need to disconnect the 3 ISOFIX points (2 ISOFIX connectors and 1 Top Tether), turn over the car seat, and rotate the base to change seat position from rearward to forward facing. Note the base can't rotate if the car seat is in recline position (You should put it in the most upright position to be able to rotate the base). We invite you to look at the MiloFix installation movie for a more details in the Bébé Confort website or scan the QR code on MiloFix installation labels.
How to switch Opal car seat from rearward to forward facing ?
To change the position of Opal, you should remove the belt installation, press the switching button located on the car seat base, and simultaneously rotate the seat. You should then reinstall the seat in forward facing. The switching button should be in front of the selected position (here forward facing position). We invite you to look at the Opal instruction manual for a more details in the Maxi-Cosi website.
Is MiloFix compatible with my car ?
MiloFix is an ISOFIX car seat, so it can only be installed on cars equipped with 3 ISOFIX anchors (2 anchors at car seat bench + 1 Top Tether anchorage). We invite you to check in your car instruction manual if your car is equipped with 3 point ISOFIX. There are several possiblities to check if MiloFix fits your car:
- Check in our online car fitting list
- Flash QR code on MiloFix car seat
- Check in store on the car fitting list booklet delivered with MiloFix
When can I switch MiloFix from rearward facing to forward facing ?
According to the car seat regulation, you can use MiloFix in forward facing position (group 1) from 9kg (around 9 months), but we strongly recommand you to keep your child rearward facing until 13kg (approximatly 15/18 months) to better protect the baby's fragile head and neck in case of accidents. To help you to know when your can switch from rearward facing to forward facing, you can use the informative measuring scale integrated closed to the headrest.
When can I switch Opal from rearward facing to forward facing ?
According to the car seat regulation, you can use Opal in forward facing position (group 1) from 9kg (around 9 months), but we strongly recommand you to keep your child rearward facing until 13kg (approximatly 15/18 months) to better protect the baby's fragile head and neck in case of accidents. To help you to know when your can switch from rearward facing to forward facing, you can use the informative measuring scale integrated closed to the headrest.
Why do babies and young toddlers have to travel in a rearward facing position
Babies have a large and relatively heavy head compared to the rest of their body. In addition, their neck muscles are not yet fully developed. If the baby is travelling in a forward-facing position, his or her head will be thrown forward in the event of a head-on collision. This can cause serious neck injury and may even be fatal. By placing the baby in a rear-facing position, the forces exerted during the crash will be distributed across the baby’s entire back. It is therefore safer to travel rearward facing for babies until at least 13kg (approximately 15/18 months).
Why there is a measuring scale (blue/red label) ? How to read it ?
This measuring scale is an informative label to help you to know when it could be time to switch from rearward facing to forward facing. In a daily basis, it's not easy to know the exact weight of your growing baby, and you may want to install quickly your child in forward facing because it's easier to see you child, but you should not placed a baby before at least 9kg, and ideally 13kg in forward facing. The goal of this label is clearly to avoid babies to be installed too early in forward facing position. By adjusting the headrest, you will see if the seat has still to be installed rearward facing (blue color) or can be installed forward facing (red color). Of course, it's an indicator, but you should always check if your child weights at least 9kg (ideally 13kg) before installating the seat in forward facing position.
A swiveling seat is very convenient but I'm wondering if the Maxi-Cosi AxissFix can come off from its base in case of accidents?
AxissFix is the successor of the successful Axiss car seat, which has proven on the past 7 years that it’s a reliable and safe toddler car seat. It took a couple of years of R&D research, crash simulation, and a lot of real crash tests performed before launching this new AxissFix car seat. Because it's now a 360° swiveling seat, the mechanism has been intensively tested in all configurations to resist to strong forces, and provide a very high level of safety, requested by the new i-Size (R129) regulation. No fear, AxissFix car seat is a state of the art safety car seat, answering to the high demanding safety criteria defined by the new regulation, and benefits from all the expertise of Maxi-Cosi.
Can I also install the Maxi Cosi 2wayPearl using the car’s seat belt ?
No, that is not allowed. The Maxi Cosi 2wayPearl can only be used in combination with the Maxi Cosi 2wayFix.
Can I also install the Maxi-Cosi AxissFix using the car’s seat belt ?
The Maxi-Cosi AxissFix is an i-Size car seat that can be installed only by using ISOFIX system with Top Tether. It can’t be installed using the car’s seat belt.
Can I install a play chain in the Automatic Safety Belt (A.S.B) ?
When AxissFix is installed in rearward-facing, the Automatic Safety Belt is going across, opposite to the door, and is connecting the top of the base to the top of the seat. On this belt, you can attach a soft play chain to entertain the child during the travel. It will not affect the safety as this belt is equipped with a belt winder. Please remove the play chain or the toy before swiveling the seat as it main interfere with the rotation.
Can I install the Maxi-Cosi AxissFixs on the front passenger seat ?
Yes if the car has ISOFIX anchor points on the front seat. When you use the AxissFix rearward facing it is important to always deactivate the airbag. When you use the AxissFix forward facing we recommend to deactivate the airbag or placing the front passenger seat in the rearmost position. Most cars, however, don’t have ISOFIX anchor points on the front passenger seat. This means that it is often not possible to install the car seat on the passenger seat. We invite you to check in your vehicle’s manual or in our car fitting list if AxissFix can be installed in the front passenger seat. If you plan to install AxissFix in forward-facing position, in front passenger seat, you need to check the legislation in force in the country where the seat will be used. There is some restrictions depending on countries.
Can I install the Maxi-Cosi Pebble Plus on the front passenger seat?
Yes, you may install the Maxi-Cosi Pebble Plus on the front passenger seat, but only if the airbag has been deactivated.
Can I place 3 car seats in a row on the back seat of my car?
In most cars only 2 child car seats fit on the back seat, due to the ISOFIX connectors or car seat belt positioning. Though in some MPV's (especially those with seperate seats in the back), 3 child car seats may actually fit. The front passenger seat could also serve as a good place to install a third child car seat. We recommend taking your car to the baby specialist retailer to check this.
Can I swivel the Maxi-Cosi AxissFix when it’s in recline position ?
Yes, The Maxi-Cosi AxissFix can be swiveled even when the seat in in recline position to give you maximum convenience in daily use.
Can the anti-slip shoulder pads material be painful for child during the summer ?
The anti-slip harness pads play an important safety role. It offers high restraint performance by reducing forward facing movement in case of a frontal impact. This material has been selected for this high performance restraint criteria, but also because it’s soft and not painful for the child weather the temperature in the car. Because it’s part of the safety of AxissFix, you always need to keep this harness pads on the car seat.
Can the Maxi-Cosi Pebble Plus be used in an airplane?
Yes, the Maxi-Cosi Pebble Plus can be used in an airplane. The seat has special certification for this purpose (TUV certifitcate).
Do I have to adjust the safety harness each time I place my child in the car seat?
Yes. Each time you install your child in the car seat you should fasten the safety harness. This is because the child can wear different clothing. If the harness is correctly tight, you should be able to pass only 1 finger between your child's body and the harness strap.
From when can I use the Maxi-Cosi AxissFix forward facing ?
Maxi-Cosi recommends you to use AxissFix car seat as long as possible in a rearward facing position (up to 87cm / approx. 2 years) since this enhances the safety for your child in case of frontal collisions. The AxissFix can be used though in a forward facing position when your child is at least 15 months old, and measure minimum 76cm length. By then the child’s neck is strong enough to withstand the impulsive force of an average frontal collision.
How can I adjust the safety harness / head hugger height?
The height of the safety harness and head hugger can easily be adjusted from the back of the Pebble Plus. Just open de storage compartment and simultaneously push the buttons to the middle.
How can I wash the Maxi-cosi AxissFix cover ?
The cover and the shoulder pads can be removed for washing. Before cleaning, check the label sewn into the different part of the fabric, you will find the wash symbols indicating the method of washing each item. If the cover needs to be replaced at any time, only use official Maxi-Cosi cover because it constitute an integral part of the restraint performance. To clean the shell, yo can use a damp cloth. For more details, we invite you to watch the video “how to remove and install the cover” on our website.
How do I remove the Pebble Plus from my stroller?
The Pebble Plus from a stroller by pushing simultaneously on two grey buttons that are located just next to the carrying handle, on the sides of the car seat and pulling the seat in an upward direction. Please make sure you always place the car seat rearward facing and not forward facing on the stroller. In combination with Maxi-Cosi and Quinny the Pebble Plus is very easy to release with one hand thanks to the memory buttons.
How long can I place my toddler rearward-facing on The Bébé Confort AxissFix ?
The Bébé Confort AxissFix should be used rearward-facing up to a minimum age of 15 months to guarantee optimum safety for your child. Bébé Confort recommends you to use the seat in the rearward facing position for as long as possible and up to the limit defined ( until 87 cm or approx. 2 years). This will significantly improve the protection of the head and neck of the toddler, which is still very fragile at this age.
How many sitting and sleeping positions does the Maxi-Cosi AxissFix have ?
The Maxi-Cosi AxissFix has four comfortable positions - from a sitting to a sleeping position - and can be easily adjusted from the front of the seat. For extra convenience, you can adjust the recline whatever the seat position (rearward facing / facing you / forward facing), and swivel the seat when reclined.
How tight should I fasten the safety harness system?
To fasten the harness correctly is key to restrain the child well in the car seat. You need to pull the harness adjuster strap until the harness is close the the child's body. If the harness is correctly tight, you should be able to pass only 1 finger between your child's body and the harness strap. The tighther the harness is, the better your child will be restrained and the safer he/she is in case of an accident.
How to adjust the Maxi-Cosi AxissFix harness ?
The harness is adjustable together with the headrest. To adjust the harness, you need to first to loosen the harness by pushing the harness soft adjuster button, and pull out the harness belts. Then, you will be able to adjust the headrest by holding down the button at the top of the headrest, you can adjust the headrest by moving it up or down. Once done, you can install the child and tight the harness by using the harness adjuster strap at the front.
How to adjust the Maxi-Cosi AxissFix headrest ?
To adjust the headrest, you need first to loosen the harness by pushing the harness soft adjuster button, and pull out the harness belts. Once done, you can then press the command at the top the headrest to adjust the height.
How to be sure The Maxi-Cosi AxissFix is correctly installed in my car ?
To ensure a correct installation, you need to follow the steps defined in the instruction manual. Indicator on isofix connectors and Top Tether will confirm correct installation. When isofix buttons become green, it means that isofix are correctly connected to the car, and when Top Tether indicator become green, it ensure correct tensioning of the Top Tether. We strongly recommend you to always check these 3 indicators each time before driving.
To guide you in the installation, you can have a look to the instruction movie by flashing the QR code on AxissFix car seat, or directly in the Maxi-Cosi website.
How to be sure The Maxi-Cosi AxissFix is locked in the correct travelling position ?
The Maxi-Cosi AxissFix has 2 travelling position: rearward facing (from 61 - 87cm / approx. 4m - 2y) and forward facing (76 - 105cm />15m - approx. 4y). Before installing your toddler in the seat, the first step is to select the correct traveling position in the central dash board, depending on your toddler size/age. Then, you will be able to swivel the seat from facing you to the selected travelling position. Once the traveling position is locked, you will not be able to swivel the seat in the wrong direction unless you change the selection in the dash board again. This will avoid possible mistake in the daily life. The handles will close, and a “clack” can be heard to confirm the seat is locked in the travelling position.
How to switch the Maxi-Cosi Axissfix car seat from rearward to forward facing ?
To switch from rearward to forward facing, you need to select the forward facing position in the central dash board, and swivel the seat to the forward facing position. Once the position is selected, you will be able to only swivel the seat from facing you to traveling position to avoid any mistake of installation in daily use. We invite you to look at the AxissFix instruction movie for a more details in the Maxi-Cosi website or scan the QR code on AxissFix installation labels.
How to swivel the Maxi-Cosi AxissFix ?
To swivel the Maxi-Cosi AxissFix from traveling position (rearward or forward facing) to facing you, you only need to pull the handle side of the door to unlock the seat position (no need to use the 2 handles) and swivel the seat facing you. When you want to swivel the seat from facing you to the traveling position, then you only need to swivel the seat itself (no need to use the handle in this case).
I am unable to adjust the headrest on the Maxi-Cosi AxissFix. What should I do ?
The headrest is also used to adjust the height of the harness belts. To adjust the headrest, you need to first to loosen the harness by pushing the harness soft adjuster button, and pull out the harness belts. If you hold down the button at the top of the headrest, you can adjust the headrest by moving it up or down.
I do not have ISOFIX anchor points in my car. Can I have them installed?
This is usually not possible because the ISOFIX anchors are almost always installed during production in the factory and are attached to the chassis of the car. However, there are a number of car makes that have been offering the ISOFIX system for a number of years as an “option”. In these cars, the assembly points for the anchors are already integrated into the bottom of the car body. Please contact your car dealer for more information.
I don’t find my car in the car fitting list, does it mean AxissFix can't fit in my car ?
The «car fitting list» is a non-exhaustive list of cars in which the Bébé Confort AxissFix can be installed. This list is regularly updated on our website www.bebeconfort.com.
If case you don't find your car, it can mean that the fitting test with your car has not be done yet. Then, we invite you to check instruction in your vehicle’s manual, and contact our consumer car service to check if AxissFix can fit your car.
I don’t succeed to swivel the seat in rearward facing or forward facing, what should I do?
Before starting the use the seat, you need first to select the correct travelling position for your toddler in the central dash board, located at the front of the seat. Choose between 2 travelling position: rearward facing (from 61-87cm / approx. 4m - 2y) and forward facing (76-105cm />15m - approx. 4y) depending on your toddler size/age, and then you will be able to swivel the seat in the selected travelling position. This device has been designed to avoid swiveling the seat in wrong direction in the daily life.
Is ISOFIX safer than installing with a car seat belt?
ISOFIX prevents incorrect installation of the car seat while with seat belt installed car seats are often installed incorrectly. The safety score though is not neccesarily better with ISOFIX installed child car seats.
Is it possible to install a car seat on the front passenger seat?
Although the rear seat of the car is preferable, infant and child car seats can often be placed on the passenger seat as well. An infant car seat for 0-12 months may only be used on the front passenger seat if there is no frontal airbag or if you are sure that it has been deactivated. For car seats for older children (12 months to 12 year), if the front seat is equipped with an airbag, we recommend placing the seat in the rearmost position.
Is it safe to use second-hand car seats?
We advise against purchasing a used car seat. The history of a second-hand car seat is often unknown. In other words, you cannot know for certain how it has been used. Car seats that have been involved in an accident are no longer guaranteed to be safe. The car seat may also be damaged in some other manner or may be incomplete.
My car has a floor storage compartment that prohibits correct installation of the support leg, what can I do?
We advise you to check the manual of your car if any information is provided. Otherwise you can contact your car dealer to assess options. It might be possible to place the leg at the bottom of the storage compartment or place the support leg on top of it. Some car brands also sell storage compartment filling material.
My toddler looks very small in this large seat, how can I provide him extra comfort ?
The Maxi-Cosi AxissFix is designed for children from 61 cm length (approx. 4months) up to 105 cm (approx. 4years). At this early age, you may want an additional inlay to provide extra comfort for your toddler. You can then add the AxissFix comfort cushion accessory (sold separately). Made of a super soft Koala fabric, it will help to reduce the seat depth and width, and bring high level of comfort to your toddler up to approximately 6/8 months old.
The harness belts do not have the same length on the right- and left-hand side. How can this be?
Uneven harness belts length may be caused by an incorrect guidance of the harness system. Please check at the back of the car seat that the harness is not twisted and that the pull belt (that runs forward at the bottom of the shell) is in the middle of the system. Also check that the belt can move easily through the shoulder openings. For smooth movement, the harness buckle should be flapped forward completely since this harness buckle releases the belt tensioner. If the problem continues, please consult your retailer or contact our consumer service.
The Maxi-Cosi AxissFix complies with i-Size (R129) regulation. What does that mean ?
i-Size (R129) is a new European regulation, active from July 2013, that aims at increasing children safety in car by supporting rearward facing travelling up to at least 15 months, promoting universal ISOFIX installation, and improving safety standards for additional protection for head and neck. Find out more about i-Size
What is ISOFIX? How does it work?
ISOFIX is an international standardized fitting system, which provides a safe, easy and quick way to install a child car seat without the need of car seat belts. The name ISOFIX stands for ISO (International Standardization Organization) plus FIX (Fixation). ISOFIX car seats make use of two standard attachment points at the base of the seat in the car, plus an anti-rotation device to prevent forward pitching: this can be either a support leg or top tether.
What is the right position for the headrest of my child car seat?
The child's head has to be totally protected and should not exceed the headrest.
What is the right position/height for the safety harness?
The harness straps should be placed at the level of the shoulders, not coming from above nor below. The headrest should be adjusted in consequence, keeping the harness at the level of the shoulders.
What should I do if my child opens the buckle of his safety harness?
In this case, we recommend that you stop immediately in a safe place, fasten the buckle once more and tell the child he should not open it and the reason for this. It is always a possibility that an inventive, handy or strong child will open the buckle. If the force required to open the buckle were to be considerably increased to make it impossible for the child to open it himself, this would be contrary to the legal safety standards. The position of the buckle, the colour of the button, and the operating or opening force are all determined in European standards.
When can I switch The Maxi-Cosi AxissFix from rearward to forward facing position ?
According to the new i-Size European (R129) regulation, children must travel rearward facing up to minimum 15 months. It means you can start switching from rearward to forward facing if your toddler is older than 15months, and minimum 76cm length. Maxi-Cosi strongly recommend you to keep your child rearward facing as long as possible and up to the limit age defined (87cm / approx. 2years), to better protect the baby's fragile head and neck in case of accidents. To help you to know when you can switch from rearward facing to forward facing, you can use the informative measuring scale located closed to the headrest.
When can my child switch from an infant car seat to the Maxi-Cosi AxissFix ?
The Maxi-Cosi AxissFix is suitable for children from 61cm to 105cm (approx. 4months to 4years). Nevertheless, we encourage you to continue using an infant carrier as long as his head is still protected in the seat as it’s more convenient to move around with you baby (fits on car, but also on strollers) & will bring more comfort and safety to babies due to it ergonomic shape. When the head starts overtaking the shell of the infant carrier, the weight/size of your child exceeds the limit, or when you judge your toddler is too tight on the infant carrier, you can then move your toddler in the AxissFix. Swivel the seat in the rearward facing position to travel with your toddler until 87cm (approx. 2 years) for enhanced head and neck protection.
When should I remove the support pillow and head hugger from the Maxi-Cosi Pebble Plus?
The support pillow and headhugger are especially designed to offer a perfect fit for small babies. When the baby outgrows the smallest position of the safety harness (usually around 8 weeks) the support pillow can be removed. You can continue to use the headhugger for extra comfort of the baby longer. Then when you baby outgrows this headhugger you can also take it out the car seat entirely. Please consult the manual for a visualisation.
Where can I find the handle to adjust the recline position on the Maxi-Cosi AxissFix?
The recline handle can be found at the front of the seat, and can be used in all seat positions (rearward facing / facing you/ forward facing).
Where can I find the integrated sun canopy on the Maxi-Cosi Pebble Plus?
On the back of the Pebble Plus coming out from the rim you will find two small taps that are attached to the sun canopy. You can pull on these tabs to extract the sun canopy and attach it to the carrying handle.
Why do I need a car seat?
Cars are primarily designed for the transportation of adult statured persons and not for smaller sized children. Therefore children are more vulnerable in accidents and need a car seat to provide extra protection. Besides this, the use of an approved child car seat is required by law for all children up to a height of 1.35 or 1.50 metres depending on the country.
Why does the Maxi-Cosi 2wayFix need a support leg?
This support leg serves several functions. The support leg prevents the car seat from rotating (tipping) in the event of an accident. If the support leg is not used, the car seat may be pushed so deep into the seat of the car during a front-end collision that the child will be thrown forward and may even hit the front seat or dashboard. The support leg is equipped with an indicator that shows whether the installation is correct.
Why is the 2wayFix base physically bigger than other bases (such as the 2wayFix base)?
The 2wayFix base with the 2wayPearl car seat comply with i-Size, and in this new legislation dimensions of support legs are described in detail in order to provide an even better fit with cars. Together with car manufacturers these dimensions have been defined, and i-Size legislation will make sure that new i-Size car seats fit perfectly in future i-Size compliant cars. Since the 2wayFix base allows a rearward facing toddler car seat on it (with a child until 105 cm or approx. 18KG rearward facing), it has to withstand different and significantly higher forces in accidents. Much more weight is being exposed to this base in accidents, and therefore the product is strengthened in many different aspects.
Why the classification on the Maxi-Cosi AxissFix is now in length indication (cm) and not in weight (kg)?
The Maxi-Cosi AxissFix complies with the new i-Size (R129) regulation, and this change is part of i-Size. It is done in order to make it easier for parents to choose the right car seat for their child, and thereby minimize premature up-sizing of the car seat. The size will now be the new reference to choose the correct car seat. Nevertheless, weight are still taken in account as i-Size regulation also mentions that weight of the car seat + weight of the child should not overtake 33kg. Consequently, AxissFix car seat is suitable toddlers from 61 to 105cm length, and maximum 19kg weight.
Why the Maxi-Cosi AxissFix is not suitable from birth ?
The Maxi-Cosi AxissFix is a toddler car seat, designed to be used right after an infant carrier (group 0+). Suitable for toddlers from 61cm length (approx. 4months), the seat is not adapted for new born babies. This choice has been done according to the new i-Size (R129) regulation which has more demanding safety criteria, especially in frontal & lateral impact, and which make hardly impossible to offer the highest level of protection for new born as for toddler in one unique seat. To reach this high demanding safety criteria, and not compromise with comfort, AxissFix has been designed for toddlers from 61cm and not from birth.
Why there is a measuring scale (blue/red label) on the Maxi-cosi AxissFix cover ? How to read it ?
This measuring scale is an informative label to help you to know when it could be time to switch from rearward facing to forward facing. In a daily basis, it's not easy to know the exact size of your growing baby, and you may want to install quickly your child in forward facing because it's easier to see you child. Nevertheless, you child should not place before at least 15months in forward facing. The goal of this label is clearly to avoid babies to be installed too early in forward facing position. By adjusting the headrest, you will see if the seat has still to be installed rearward facing (blue color) or can be installed forward facing (red color). Of course, it's an indicator, but you should always check if your child measure more than 76cm, and has more than 15 months before installing the seat in forward facing position.
Will The Maxi-Cosi AxissFix fit in my car ?
The Maxi-Cosi AxissFix is an i-Size car seat. It is approved to the regulation R129, and fits in most of the vehicles equipped with ISOFIX with Top Tether, and on all i-Size compatible vehicle seating positions. We invite you to check in your car instruction manual if your car is equipped with 3 point ISOFIX (2 Isofix anchorages and 1 Top Tether). There are several possibilities to check if AxissFix fits your car:
- Check in our online car fitting list in Maxi-Cosi website
- Flash the QR code on AxissFix car seat
- Check in store on the car fitting list booklet delivered with AxissFix
Can I install the Maxi Cosi 2wayPearl on the front passenger seat ?
Yes if the car has ISOFIX anchor points on the front seat. When you use the 2wayPearl rearward facing it is important to always deactivate the airbag. When you use the 2wayPearl forward facing we recommend to deactivate the airbag or placing the front passenger seat in the rearmost position. Most cars, however, are not fitted with ISOFIX anchor points on the front passenger seat. This means that it is often not possible to install the car seat on the passenger seat.
Can I use the Pebble or CabrioFix on the 2wayFix base?
Yes you can use the CabrioFix and Pebble on the 2wayFix base. This combination is officially homologated under ECE R44-04 legislation. The Maxi-Cosi Pebble Plus on the 2wayFix base though is an even safer combination that provides i-Size (R129) safety. For new parents we therefore recommend to always use the 2wayFix with the Pebble Plus infant carrier.
Can the Maxi-cosi 2wayFix base be installed in any car ?
The Maxi-Cosi 2wayFix can be installed in most cars equipped with the ISOFIX system. There are however some exceptions to this. Please consult the “Car Fitting List" at www.maxi-cosi.com.
Does the Pearl fit and the 2wayFix base, and does the 2wayPearl fit on the FamilyFix base?
The 2wayPearl does not fit on the FamilyFix base, and is part of a different safety concept together with the 2wayFix base. Likewise the Pearl does not fit on the 2wayFix base, and forms a tested safety concept together with the FamilyFix base. Both products really physically do not fit on the 'wrong' base, and therefore misuse of consumers is prevented. 
CabrioFix and Pebble infant carriers do fit on both the FamilyFix and 2wayFix base, and have been extensively tested to ensure an outstanding safety performance.
From when can I use the Maxi-Cosi 2wayPearl forward facing ?
Maxi-Cosi recommends to use the car seat as long as possible (until 105 cm or approx. 4 years) in a rearward facing position since this enhances the safety for your child in frontal collisions. The 2wayPearl can be used though in a forward facing position when your child is at least 15 months old. By then the child’s neck is strong enough to withstand the impulsive force of an average frontal collision.
How can I store the support leg best ?
Make sure the support leg is totally folded in (as short as possible). Then, place the support leg to the inside onto the base and extend the support leg subsequently a little (approx.1 cm). Like this, the support leg will remain in this position.
How many sitting and sleeping positions does the Maxi Cosi 2wayPearl have ?
The Bébé Confort 2wayPearl has four comfortable positions - from a sitting to a sleeping position - and can be easily adjusted from the front of the seat.
When using the 2wayPearl in a rearward-facing position, the maximal recline position may only be used for a child with a maximum length of 97 cm.
I am unable to adjust the headrest on the Maxi Cosi 2wayPearl. What should I do ?
The headrest is also used to adjust the height of the shoulder belts. To adjust the headrest, you need to first open the belt buckle, flap it forward, and then loosen the shoulder belts. If you hold down the button behind the grey part of the cover, you can adjust the headrest by moving it up or down.
I cannot recline the Maxi-Cosi 2wayPearl installed forward facing in the sleeping position because it interferes with the car seat bench. What can I do ?
You can disconnect the ISOFIX anchors of the 2wayFix, place the 2wayPearl on it and put it in the sleeping position. Then, reconnect the ISOFIX anchors to the car.
I notice that there is some play between the 2wayPearl and the 2wayFix. Is this safe ?
To ensure that the 2wayPearl can always easily be installed onto the 2wayFix there must be some play between the tubes and hooks. This play does not affect safety in any way whatsoever.
Is it still safe to use the Maxi-Cosi 2wayFix if the batteries have gone dead ?
Once installed, the safety performance is not affected by the batteries; the lights and sound serve only to indicate correct or incorrect installation. When the batteries are low in voltage, this will be indicated by the LED light visually and by a sound warning. You can change the batteries easily from the bottom of the 2wayFix base. On average, the batteries will last for approximately 2 years.
My car has a floor storage compartment that prohibits correct installation of the support leg, what can I do?
We advise you to check the manual of your car if any information is provided. Otherwise you can contact your car dealer to assess options. It might be possible to place the leg at the bottom of the storage compartment or place the support leg on top of it. Some car brands also sell storage compartment filling material.
The display indicator with one dot remains red, what can I do ?
The light with one dot indicates a correct installation of the ISOFIX anchorages of the 2wayFix. Make sure that both ISOFIX anchors at the back of the base are installed correctly to the ISOFIX anchorage of the car.
The display indicator with two connected dots remains red, what can I do ?
The light with two connected dots indicates a correct installation of the support leg of the 2wayFix. Make sure that the support leg is completely unfolded so that the angle of the support leg is slightly towards the front.
The display indicator with three connected dots remains red, what can I do ?
The light with three connected dots indicates if the CabrioFix, Pebble or 2wayPearl car seat is correctly installed onto the 2wayFix base. Please make sure that both in the front and in the back the car seat is correctly installed onto the base.
The Maxi-Cosi 2wayPearl complies to i-Size legislation. What does that mean ?
i-Size is a new legislation that aims to make car seats even safer than before. i-Size car seats offer ISOFIX installation, rearward facing travelling up to at least 15 months, and improved safety standards for additional protection for head and neck. Find out more about i-Size.
Until what height can I use the maximum recline position in rearward facing with the 2wayPearl ?
When using the 2wayPearl in a rearward-facing position, the maximal recline position may only be used for a child with a maximum length of 97 cm.
What does the ">15m" indicator on the display mean?
The >15m stands for "only to be used in this position as of minimally 15 months old". This is in line with the new i-Size legislation that prescribes to only start transporting children in cars forward facing when they are over 15 months old. By then the child’s neck is strong enough to withstand the impulsive force of an average frontal collision.
What does the airbag warning indicator on the display mean?
This indicator communicates to turn off an airbag when the 2wayFix is positioned on the front passenger seat. Using a rear facing car seat in the presence of an active frontal airbag is even not allowed by law. This is for the reason that if it was to inflate, it would expose the child to forces equivalent to a heavy crash and can cause severe injuries or even death. Most cars though do not have ISOFIX anchorages on front passenger seats.
What is the function of the anti-rebound bar on the 2wayFix ?
The anti-rebound bar brings more stability and safety for longer rearward facing use. In combination with the 2wayPearl, the 2wayFix can be used up to 105 cm (approx.4 years) rearward facing.
When can I use the 2way Car Seat Family, and when is the best moment to switch from Pebble Plus to 2wayPearl car seat?
You can use the 2wayFamily from birth until your child is 105 cm tall (or approx. 4 years old). You can start with the Pebble Plus with the 2wayFix base, and then switch to the 2wayPearl. You can use the Pebble Plus until your child is 75 cm tall or approximately 12 months old. The 2wayPearl can be used rearward facing from 67 cm until 105 cm (approx. 6 months to 4 years old). When your child is 15 months old (not earlier) you can very easily switch the 2wayPearl to forward facing and use the car seat in this position also until 105 cm (or approx. 4 years old).
Where can I find the handle to adjust the recline position on the Maxi-Cosi 2wayPearl ?
The recline handle can be found at the center-bottom at the front of the car seat.
Why has the classification on the Maxi-Cosi 2wayPearl changed from kilo indication to height (or cm) indication ?
The Maxi-Cosi 2wayPearl complies to the new i-Size legislation and this change is part of i-Size. It is done in order to make it easier for parents to choose the right car seat for their child, and thereby minimize premature up-sizing of the car seat.
Can I install the EasyFix base both with the ISOFIX anchors as well as the car seat belt?
Yes a unique feature of the EasyFix is that you can both install the base by the car's seat belt as well as by ISOFIX.
How to ensure a correct Top Tether installation ?
What is key is to always check the Top Tether is correctly tight. An green indicator on the Top Tether is ensuring the correct tension.To obtain the best tension of the Top Tether, you should look for the shorter routing, going directly from the top of the car seat to the Top Tether hook (often located on the luggage compartment)We recommend to remove the headrest to avoid deviate the top tether routing from this shorter route, and consequently ensure a very tight installation in any situations.Installing the top tether in between the headrest or on top of the headrest can deviate his natural routing, and be less efficient in case of impact.
How to find the location of the Top Tether anchorage ?
Unfortunately, there is no standard location for Top Tether anchorage in the car. Most often, this anchorage is located in the luggage compartment, just behind the rear seats. Now most of the new cars models identify this anchorage with a Top Tether label, where you can see a drawing of a car seat with anchor at the back. To help your to find this anchorage, we invite you to go in our online car fitting list, select your car, and we will show you in which area is located this anchorage. This list is not complete but is regularly updated for your convenience. If you have any doubts, or if you don't find the information, please look at the car instruction manual. Be careful, some anchorages are made to attach a luggage mesh and are not strong enough to attach the top tether.

I do not have IsoFix anchor points in my car. Can I have them installed?
This is usually not possible because the IsoFix anchors are almost always installed during production in the factory and are attached to the chassis of the car. However, there are a number of car makes that have been offering the IsoFix system for a number of years as an “option”. In these cars, the assembly points for the anchors are already integrated into the bottom of the car body. Audi and Volvo, for example, offer this option. Talk to your car dealer for more information.
I have a Maxi-Cosi FamilyFix base and Maxi-Cosi Pearl. Do the Maxi-Cosi next stage car seats Rodi XR or SPS fit onto the base?
No, they do not. With Group 2/3 car seats such as the Rodi XR or SPS, children are secured in the seat using the car seat belt, making it unnecessary to attach the seat to a base.
Is IsoFix safer than installing with a car seat belt?
If installed properly, a Maxi-Cosi car seat is the safest in its class. The IsoFix method prevents incorrect installation of the car seat, but is no safer than when the seat is installed using the traditional method. IsoFix prevents incorrect installation because a colour indicator (red or green) is used to indicate the correct installation of various parts.
The EasyBase 2 ends up fully upright due to the slanted angle of my back seat.
Indeed some cars have quite a steap angle of the back seat because of which the EasyBase 2 is placed upright. This does however not lead to a worse safety performance. In order to enhance the comfort of your baby, you can use the seat reducer so that the baby's body is totally supported. You can also place a towel or something similar underneath the EasyBase 2 to level the installation.
The EasyFix ends up fully upright due to the slanted angle of my back seat.
We realise that some cars have a more slanted angle on the back seat than most, but this angle actually enhances the safety level of the Maxi-Cosi CabrioFix in the event of an abrupt stop or a head-on collision, since the child is ‘pushed’ into the car seat. To ensure that your child is sitting comfortably, you can place a small pillow under the child's behind and head to provide added support.If in doubt, you can send us pictures of the situation so that we can advise you more specifically.
There is space between the Pearl and the FamilyFix. Is this safe?
The FamilyFix is secured to the bottom of the car body by the two IsoFix anchor points. The left lamp on the indicator panel on the FamilyFix will turn green to confirm that the seat is installed correctly. The strong connection between the two guarantees maximum safety, regardless of any noises you might hear. The Pearl has two sturdy metal spindles on the bottom. The FamilyFix has 4 hooks that are attached to these spindles on the Pearl. Once the 4 hooks are secure around the 2 spindles, the maximum safety of the system is guaranteed. The right lamp on the indicator panel on the FamilyFix will turn green to confirm that the seat is secured correctly. To ensure that the Pearl can always be installed onto the FamilyFix easily in all instances, there must be some space between the spindles and hooks. This space is what causes the slack. This slack does not affect safety in any way whatsoever. The sound that may result from this extra space depends on a number of factors. The shape of the back seat and the installation of the FamilyFix may affect this. You could try to push the FamilyFix more firmly against the back of the car seat. It is also possible in some cars to adjust the back of the car passenger seat. If this is possible, you can adjust the back so that it fits firmly against the Pearl.
What is IsoFix?
ISOFIX is an international standardized fitting system, which provides the safest, easiest and quickest way to install a child car seat correctly without the need of vehicle seat belts. The name ISOFIX stands for ISO (International Standardization Organization) plus FIX (Fixation). ISOFIX car seats make use of two standard attachment points located at the base of the seat, plus an anti-tipping forward device: either a support leg or top tether.
From 2006 all new cars are equipped with ISOFIX, and ISOFIX is also fitted in a large number of car brands built prior to 2006.
Find out more about ISOFIX.
Which Maxi-Cosi car seats are installed using IsoFix?
Maxi-Cosi has several car seats that can installed using IsoFix. Some are installed in combination with a base: Maxi-Cosi FamilyFix base combined with the Maxi-Cosi Pebble and/or CabrioFix (suitable from birth to 12 months), followed by the base combined with the Pearl, for children ages 9 months to 3½ years. EasyFix base: combined with the Maxi-Cosi CabrioFix (suitable from birth to 12 months). Another option is the PrioriFix: this car seat is designed for children from around the age of 9 months to 3½ years.
Why does the Maxi-Cosi EasyBase 2 need a support leg?
This support leg serves several functions. The support leg prevents the car seat from rotating (tipping) in the event of an accident. If the support leg is not used, the car seat may be pushed so far into the seat of the car during a front-end collision that the child will be thrown forward and may even hit the front seat or dashboard. The support leg is equipped with an indicator that shows whether the installation is correct.
Why does the Maxi-Cosi need a support leg to support IsoFix products?
This support leg serves several functions. The support leg prevents the car seat from rotating (tipping) in the event of an accident. If the support leg is not used, the car seat may be pushed so far into the seat of the car during a front-end collision that the child will be thrown forward and may even hit the front seat or dashboard. The support leg is equipped with an indicator that shows whether the installation is correct. All IsoFix products from Maxi-Cosi have indicators so that you can immediately see whether the car seat has been installed correctly. The indicators are located on the steel IsoFix anchor points and the support leg: a green colour appears if the support leg is adjusted properly. The IsoFix products from Maxi-Cosi rank among the very best and safest car seats on the market. The Maxi-Cosi CabrioFix with EasyFix base has received the highest possible rating of five stars. Your child is guaranteed optimal safety with our IsoFix products.
Are adapters available to install my infant car seat on a pram and/or pushchair?
For some Maxi-Cosi car seats, adapters are available separately for use on a pram and/or pushchair. We recommend taking your car seat and pram to your retailer to check whether adapters are available.
Can I install the Citi.base on all cars?
The Citi.base in a universal belt base, so it means it can be installed in all cars equipped with a 3-point vehicle belt. Today, nearly all cars accept universal car seats and base; we invite you to check in your car instruction manual.
Can I install the Maxi-Cosi CabrioFix on the front passenger seat?
Yes, you may install the Maxi-Cosi CabrioFix on the front passenger seat, but only if the airbag has been deactivated.
Can I install the Maxi-Cosi Citi on the front passenger seat?
Yes, you may install the Maxi-Cosi Citi on the front passenger seat, but only if the airbag has been deactivated.
Can I install the Maxi-Cosi Pebble on the front passenger seat?
Yes, you may install the Maxi-Cosi Pebble on the front passenger seat, but only if the airbag has been deactivated.
Can the Maxi-Cosi Citi be used in an airplane?
Yes, the Maxi-Cosi Citi can be used in an airplane. The seat has special certification for this purpose (TUV certifitcate).
Can my premature newborn be transported in the Maxi-Cosi Pebble?
We advise against using any kind of infant car seat for premature babies. The use of a car seat is not recommended until the child has reached a healthy weight of 2500 grams: NEW GUIDELINE: ANY CHILD THAT IS ALLOWED TO LEAVE THE HOSPITAL MAY BE TRANSPORTED IN A GROUP 0+ CAR SEAT
Can the Maxi-Cosi CabrioFix be installed on the Maxi-Cosi 2wayFix base unit?
Yes the Maxi-Cosi CabrioFix can also be installed on the 2wayFix base.
Can the Maxi-Cosi CabrioFix or Maxi-Cosi Pebble be installed in the car using a 2-point seat belt system?
The Maxi-Cosi CabrioFix and Maxi-Cosi Pebble are not designed to be installed using a 2-point seat belt system. These car seats may only be installed using a 3-point seat belt system (approved in accordance with the ECE R16 standard) or, preferably, onto the Maxi-Cosi FamilyFix base or 2wayFix base, which is attached directly to the IsoFix anchor points in the car.
Can the Maxi-Cosi FamilyFix base be installed in any car?
No, the Maxi-Cosi FamilyFix can only be installed in cars equipped with the IsoFix system. There are, however, some exceptions to this. See the “List of Car Makes” at www.maxi-cosi.nl.
Can the Maxi-Cosi Pebble be used in an airplane?
Yes, the Maxi-Cosi Pebble can be used in an airplane. The seat has special certification for this purpose (TUV certifitcate).
Does the Maxi-Cosi Pebble sun canopy provide UV protection?
The Maxi-Cosi Pebble sun canopy is made of black fabric that protects against both sunlight and UV rays.
From what age can the support pillow be removed from the Maxi-Cosi car seat?
The support pillow provides your child with added comfort right after birth. There is no specific age at which the support pillow should be removed from the Maxi-Cosi car seat.This depends on the size of your child. Once you notice that your child is no longer lying comfortably because his or her head is lying on the ‘roll’, you can remove the support pillow from the Maxi-Cosi car seat.
From what age can the support pillow be removed from the Maxi-Cosi infant car seat?
The support pillow provides your child with added comfort right after birth. There is no specific age at which the support pillow should be removed from the Maxi-Cosi car seat.This depends on the size of your child. Once you notice that your child is no longer lying comfortably because his or her head is lying on the ‘roll’, you can remove the support pillow from the Maxi-Cosi car seat.
How can I adjust the safety harness / head hugger height?
The height of the safety harness and head hugger can easily be adjusted from the back of the Pebble. Just open de storage compartment and simultaneously push the buttons to the middle.
How do I remove the CabrioFix from my stroller?
The CabrioFix from a stroller by pushing simultaneously on two grey buttons that are located just next to the carrying handle, on the sides of the car seat and pulling the seat in an upward direction. Please make sure you always place the car seat rearward facing and not forward facing on the stroller. In combination with Maxi-Cosi and Quinny the CabrioFix is very easy to release with one hand thanks to the memory buttons.
How do I remove the Citi SPS from my stroller?
The Citi SPS from a stroller by pushing simultaneously on two grey buttons that are located just next to the carrying handle, on the sides of the car seat and pulling the seat in an upward direction. Please make sure you always place the car seat rearward facing and not forward facing on the stroller. In combination with Maxi-Cosi and Quinny the Citi SPS is very easy to release with one hand thanks to the memory buttons.
How do I remove the Pebble from my stroller?
The Pebble from a stroller by pushing simultaneously on two grey buttons that are located just next to the carrying handle, on the sides of the car seat and pulling the seat in an upward direction. Please make sure you always place the car seat rearward facing and not forward facing on the stroller. In combination with Maxi-Cosi and Quinny the Pebble is very easy to release with one hand thanks to the memory buttons.
How long can I use the Maxi-Cosi without a break?
This is subject to a lot of misunderstanding. This is generally said and written out of concern for babies and, in a nutshell, boils down to the fact that a baby car seat such as a Maxi-Cosi Citi SPS or Maxi-Cosi Cabrio(Fix) and Maxi-Cosi Pebble should not be used excessively. Children should not lie in a fixed position for too long unnecessarily. They must be given the opportunity to develop their motor system and arm, back and neck muscles. As manufacturers of the first car seat for babies in Europe, the Maxi-Cosi, naturally we have been including this in our instructions for many years. So do not place a baby in his or her seat for the entire day for reasons of convenience, but give him or her the opportunity to develop. This also applies to front pack carriers and all other products in which a baby sits, hangs or lies in a stationary position. However, this is not problematic whatsoever when taking a relatively long car journey or holiday trip once in a while. Our advice is as follows: stop once every 2 hours. After all, the baby must also eat and be changed on a regular basis.
How long should I use my MiloFix rearward-facing ?
We recommend you use the Milofix rearward facing as long as possible, up to the age of 15/18 months, as this is the safest position to travel, best protecting the head and neck of your baby.
Is it possible to install a car seat (group 0+/1 or group 1) on a Maxi-Cosi pushchairs ?
Only infant car seats (group 0+: e.g Pebble, CabrioFix, Citi SPS) can be installed on a Maxi-Cosi pushchairs. Designed to easily transport comfortably and safely the baby from car to pushchair to home, infant car seats are very convenient for babies. When baby is growing, he starts to seat well by himself, and it become more and more difficult to carry him in an infant carrier because of the weight. Toddler car seats (group 0+/1 or group 1) are then the ideal solution to travel safely with the growing toddler until 4 years. Of course, as group 0+/1 and group 1 grow with the toddler to always offer him the best protection, the car seat is heavier than an infant carrier, so it's not convenient to daily carry it.
Because we don't want to compromise on safety, comfort and ease of use, group 0+/1 and Group 1 are not compatible with pushchairs.
Is it still safe to use the Maxi-Cosi FamilyFix if the batteries have gone dead?
Once installed, the safety is not affected by the batteries; the lights and/or sound serve only to indicate correct or incorrect installation. If the batteries have died, this feedback can no longer be given. So it is important to change the batteries in time. Batteries that are low in voltage or about to die are indicated by the LED light.
Is the Citi.base compatible with all Maxi-Cosi infant carriers?
The Citi.base has been specially designed for Citi car seat. Only the Citi infant carrier can then be installed on this belted base.
On which pushchairs can I place the Maxi-Cosi Citi, Maxi-Cosi Cabrio(Fix) or Maxi-Cosi Pebble?
The Maxi-Cosi Citi, Maxi-Cosi Cabrio(Fix) and Maxi-Cosi Pebble from model year 2001 and up can be used with all pushchairs/Maxi-Taxis from Maxi-Cosi (using the right adapters). From model year 2002, these car seats also fit on Quinny brand pushchairs, with the exception of the new Quinny Zapp, on which only the Maxi-Cosi Cabrio(Fix) or Maxi-Cosi Pebble can be placed. It is also possible to place the Maxi-Cosi Citi, Maxi-Cosi Cabrio(Fix) or Maxi-Cosi Pebble on pushchairs of a number of other makes. Ask your retailer.
Should the carrying handle on my infant car seat (Maxi-Cosi CabrioFix/Citi/Pebble) be placed in an upright position when installed in the car?
The carrying handle is part of the safety concept of Maxi-Cosi infant car seats and must always be placed upright when driving. This also applies when used with the FamilyFix, EasyFix or Easybase 2 frame. Read the user manual for the car seat. Placing the carrying handle in the upright position protects the child in the event that the car seat rotates towards the back of the rear car seat. The carrying handle also protects against any large objects that might fly through the air near the child. Once the child is securely fastened in the harnesses, his or her head and arms will not hit the carrying handle in the event of an accident.
When should I remove the support pillow and head hugger from the Maxi-Cosi Pebble?
The support pillow and headhugger are especially designed to offer a perfect fit for small babies. When the baby outgrows the smallest position of the safety harness (usually around 8 weeks) the support pillow can be removed. You can continue to use the headhugger for extra comfort of the baby longer. Then when your baby outgrows this head hugger you can also take it out of the car seat entirely. Please consult the manual for a visualisation.
When should I remove the support pillow and head hugger from the Maxi-Cosi CabrioFix?
The support pillow and headhugger are especially designed to offer a perfect fit for small babies. When the baby outgrows the smallest position of the safety harness (usually around 8 weeks) the support pillow can be removed. You can continue to use the headhugger for extra comfort of the baby longer. Then when you baby outgrows this headhugger you can also take it out the car seat entirely. Please consult the manual for a visualisation.
When should my child switch from his first Maxi-Cosi baby car seat to the next car seat?
We recommend that your child remain in the first car seat, Group 0 or 0+ (0-13 months) i.e. facing backwards, as long as possible because this is the safest and usually the most comfortable position. As long as the back of your child's head is fully supported by the plastic shell, we recommend using the infant car seat. The length of the child’s legs is not an important factor here. It is extremely unwise to put a child into a larger, forward-facing car seat too early.
Where can I find the integrated sun canopy on the Maxi-Cosi Pebble?
On the back of the Pebble coming out from the rim you will find two small taps that are attached to the sun canopy. You can pull on these tabs to extract the sun canopy and attach it to the carrying handle.
Where can I find the integrated sun canopy on the Maxi-Cosi CabrioFix?
On the back of the CabrioFix coming out from the rim you will find two small taps that are attached to the sun canopy. You can pull on these tabs to extract the sun canopy and attach it to the carrying handle.
Where can I find the integrated sun canopy on the Maxi-Cosi Pebble?
On the back of the Pebble coming out from the rim you will find two small taps that are attached to the sun canopy. You can pull on these tabs to extract the sun canopy and attach it to the carrying handle.
Why do babies have to travel in a rear-facing position?
Babies have a large and heavy head compared to the rest of their body. In addition, their neck muscles are not yet fully developed. If the baby is transported in a forward-facing position, his or her head will be thrown forward in the event of a head-on collision. This can cause serious neck injury and may even be fatal. By placing the baby in a rear-facing position, the forces exerted during the crash will be distributed across the baby’s entire back. Discover more about rearward facing travelling.
Why is it safer to install the Citi with the Citi.base?
According to European car safety research, around 30% of car seats are installed and used incorectly in the car. For infant carriers, there is several possible misuses: The infant carrier is installed in the wrong way (forward facing instead of rearward facing);  the vehicle belt routing can be wrong;  the vehicule belt can also not be well tight...in all these situations, in case of accidents or strong brake, the baby will not be well protected even if it's installed in the best safety car seat. It's the reason why it's key to correctly install the infant carrier in the car. Using a base will considerably reduce the risk of bad installation of the infant carrier in the car. By cliking the infant carrier on its base, staying in the car, the infant should always be secured properly to offer best safety for the baby in case of accidents. Furthermore, it's also very convenient for daily use, you only have to click the car seat on the base, and install the shoulder belt on the blue belt guide, behind the infant carrier.
Why is the 2wayFix base physically bigger than other bases (such as the 2wayFix base)?
The 2wayFix base with the 2wayPearl car seat comply with i-Size, and in this new legislation dimensions of support legs are described in detail in order to provide an even better fit with cars. Together with car manufacturers these dimensions have been defined, and i-Size legislation will make sure that new i-Size car seats fit perfectly in future i-Size compliant cars. Since the 2wayFix base allows a rearward facing toddler car seat on it (with a child until 105 cm or approx. 18KG rearward facing), it has to withstand different and significantly higher forces in accidents. Much more weight is being exposed to this base in accidents, and therefore the product is strengthened in many different aspects.

Because it's a swivelling seat, I'm wondering if the seat can come off from its base in case of accidents?
It took a couple of years of R&D research, and a lot of crash tests performed before launching the successfull Axiss swivel car seat. Because it's a swivelling seat, the mechanism has been intensively tested to resist to strong forces. The seat is also attached by a top locking hook which ensure a perfect fixing point between the seat and the base. In addition, the green locking indicator on the top of the seat is always ensuring the seat is connected to the car seat base, so you can drive in total safety. Consequently, the seat can't be dismantled from its base if used as mentioned in the instruction manual.
Because it's a swivelling seat, I'm wondering if the seat can come off from its base in case of accidents?
It took a couple of years of R&D research, and a lot of crash tests performed before launching the successfull Axiss swivel car seat. Because it's a swivelling seat, the mechanism has been intensively tested to resist to strong forces. The seat is also attached by a top locking hook which ensure a perfect fixing point between the seat and the base. In addition, The green locking indicator on the top of the seat is always ensuring the seat is connected to the car seat base, so you can drive in total safety. Consequently, the seat can't be dismantled from it base if used as mentioned in the instruction manual.
Can I also install the Maxi-Cosi Pearl using the car’s seat belt?
No, that is not allowed. The Maxi-Cosi Pearl is ONLY suitable for installation together with the Maxi-Cosi FamilyFix and to the IsoFix anchor points in the car.
Can I also install the Maxi-Cosi Pearl XP using the car’s seat belt?
No, that is not allowed. The Maxi-Cosi Pearl XP can only be used in combination with the Maxi-Cosi FamilyFix XP.
Can I install the Maxi-Cosi Tobi on the front passenger seat?
Yes you can install the Tobi on the front passenger seat. Please make sure that, if installing on a front seat equipped with an airbag, the seat is in the rearmost position.
Can I install the Maxi-Cosi Pearl on the front passenger seat?
Yes, if the car has IsoFix anchor points on the front seat, but we recommend deactivating the airbag or placing the front passenger seat in the rearmost position. Most cars, however, are not fitted with IsoFix anchor points on the front passenger seat. This means that it is often not possible to install the car seat on the passenger seat.
Can I install the Maxi-Cosi Pearl XP on the front passenger seat?
Yes if the car has ISOFIX anchor points on the front seat. It is important to always deactivate the airbag. When you use the Pearl XP forward facing we recommend to deactivate the airbag or placing the front passenger seat in the rearmost position. Most cars, however, are not fitted with ISOFIX anchor points on the front passenger seat. This means that it is often not possible to install the car seat on the passenger seat.
Can I install the Maxi-Cosi Tobi on the front passenger seat?
Yes you can install the Tobi on the front passenger seat. Please make sure that, if installing on a front seat equipped with an airbag, the seat is in the rearmost position.
Do I have to adjust the safety harness each time I place my child in the car seat?
Yes. Each time you install your child in the car seat you should fasten the safety harness. This is because the child can wear different clothing. If the harness is correctly tight, you should be able to pass only 1 finger between your child's body and the harness strap.
Do I have to desactivate the airbag if I install a group 1 car seat on the front passenger seat
The European car seat regulation is not compelling to desactivate the front passenger airbag if we want to install a forward facing car seat like a group 1 or a group 2/3. It only mandatory to desactivate this airbag for the rearward facing car seat only (e.g group 0+). Nevertheless, because of the size and the force of spreading of an airbag which are different from one car to another, and because airbag are design to protect adults and not children, we recommand to also desactivate it for forward facing car seats.


Do I have to desactivate the airbag if I install a group 1 car seats on the front passenger seat ?
The European car seat regulation is not compelling to desactivate the front passenger airbag if we want to install a forward facing car seat like a group 1 or a group 2/3. It is only mandatory to desactivate the airbag for the rearward facing car seat (e.g group 0+). Nevertheless, because of the size and the force of spreading of an airbag which are different from one car to another, and because airbags are designed to protect adults and not children, we recommend to desactivate it for forward facing car seats too.
How can I adjust the safety harness of the Mobi?
Please consult the manual for a visualization of these steps:

• Place the Maxi-Cosi Mobi in the sleeping position and open the belt guard door.
• Remove the shoulder belts from the belt yoke.
• Pull the shoulder belts out of the belt pads and through the shell slots.
• Make sure that the buckle remains fixed to prevent the belts twisting.
• If you wish to alter the belts from or to the lowest position, place the Maxi-Cosi Mobi in the sleeping position.
• If you wish to alter the belts from or to the middle or highest position, place the Maxi-Cosi Mobi in the sitting position.
How can I adjust the safety harness of the Mobi XP?
The correct belt height of the shoulder belts is attained when the belt disappears into the shell slightly above the shoulder of the child. Make sure that the shoulder belts fit properly over the shoulders of the child.
Please consult the manual for a visualization of these steps: Loosen the shoulder belts by pressing the release button and pulling the shoulder belts towards you as far as possible. Lift up the flap on the cover by the shoulder belt slots. To make the adjustment easier, pull the shoulder belts on top of the belt pad forward into a loop, loosening them. Next, push the loop back through the opening. Slide the shoulder belt and the belt pad strap through the slot together into the next position. Make sure that the shoulder belt is positioned on top of the belt pad strap in the new position. Always do this on both sides. Pull the shoulder belts tight by pulling on the belts under the belt pads. Place the flap back in position and thread the belt pads through the correct slots in the flap and secure them with the Velcro. Check whether you are able to use the belts and ensure they are not twisted. 

How can I adjust the safety harness of the Mobi XP?
The correct belt height of the shoulder belts is attained when the belt disappears into the shell slightly above the shoulder of the child. Make sure that the shoulder belts fit properly over the shoulders of the child.
Please consult the manual for a visualization of these steps: Loosen the shoulder belts by pressing the release button and pulling the shoulder belts towards you as far as possible. Lift up the flap on the cover by the shoulder belt slots. To make the adjustment easier, pull the shoulder belts on top of the belt pad forward into a loop, loosening them. Next, push the loop back through the opening. Slide the shoulder belt and the belt pad strap through the slot together into the next position. Make sure that the shoulder belt is positioned on top of the belt pad strap in the new position. Always do this on both sides. Pull the shoulder belts tight by pulling on the belts under the belt pads. Place the flap back in position and thread the belt pads through the correct slots in the flap and secure them with the Velcro. Check whether you are able to use the belts and ensure they are not twisted.
How can I adjust the safety harness of the Priori SPS?
Please consult the manual for a visualization of these steps: Place the Maxi-Cosi Priori SPS in the sleeping position and open the belt guard door. Remove the shoulder belts from the belt yoke. Pull the shoulder belts out of the belt pads and through the shell slots. Make sure that the buckle remains fixed to prevent the belts twisting. If you wish to alter the belts from or to the lowest position, place the Maxi-Cosi Priori SPS in the sleeping position. If you wish to alter the belts from or to the middle or highest position, place the Maxi-Cosi Priori SPS in the sitting position.
How can I adjust the safety harness of the Priori XP?
The correct belt height of the shoulder belts is attained when the belt disappears into the shell slightly above the shoulder of the child. Make sure that the shoulder belts fit properly over the shoulders of the child.
Please consult the manual for a visualization of these steps:

• Loosen the shoulder belts by pressing the release button and pulling the shoulder belts towards you as far as possible.
• Lift up the flap on the cover by the shoulder belt slots. To make the adjustment easier, pull the shoulder belts on top of the belt pad forward into a loop, loosening them.
• Push the loop back through the opening.
• Slide the shoulder belt and the belt pad strap through the slot together into the next position. Make sure that the shoulder belt is positioned on top of the belt pad strap in the new position.
• Always do this on both sides.
• Pull the shoulder belts tight by pulling on the belts under the belt pads.
• Place the flap back in position and thread the belt pads through the correct slots in the flap and secure them with the Velcro.
• Check whether you are able to use the belts and ensure they are not twisted.
How can I adjust the safety harness of the Priori XP?
The correct belt height of the shoulder belts is attained when the belt disappears into the shell slightly above the shoulder of the child. Make sure that the shoulder belts fit properly over the shoulders of the child.
Please consult the manual for a visualization of these steps: Loosen the shoulder belts by pressing the release button and pulling the shoulder belts towards you as far as possible. Lift up the flap on the cover by the shoulder belt slots. To make the adjustment easier, pull the shoulder belts on top of the belt pad forward into a loop, loosening them. Next, push the loop back through the opening. Slide the shoulder belt and the belt pad strap through the slot together into the next position. Make sure that the shoulder belt is positioned on top of the belt pad strap in the new position. Always do this on both sides. Pull the shoulder belts tight by pulling on the belts under the belt pads. Place the flap back in position and thread the belt pads through the correct slots in the flap and secure them with the Velcro. Check whether you are able to use the belts and ensure they are not twisted.
How can I be sure the seat is correctly locked in the right safe position ?
An indicator located at the top of the seat is confirming the correct installation position of the seat. If the indicator turns green, it means the seat is installed and locked in the correct travelling position. For safety reason, you must always check the indicator is green before driving.
How can I be sure the seat is correctly locked in the right safe position ?
An indicator located at the top of the seat is confirming the correct installation position of the seat. If the indicator turns green, it means the seat is installed and locked in the correct travelling position. For safety reason, you must always check the indicator is green before driving.
How can I install the Maxi-Cosi Rubi sturdy in my car?
Please follow the red marking on the product, then tension the car belt before locking the top central belt lock. Read the user manual of the Maxi-Cosi Rubi carefully prior to installation to ensure correct fit in your car and see the installation film available o the product page of this website
How can I install the Priori SPS best to the car seat bench?
Please consult the manual when installing the Priori SPS. Place the Maxi-Cosi Priori SPS on the car seat in the sleeping position. Thread the seat belt between the shell and the base. Fasten the seat belt in the belt buckle of the car and check to ensure the car seat belt is not twisted. Place the shoulder belt in the belt clamp on one side only and fasten it. Next, push the Maxi-Cosi Priori SPS firmly into the car seat whilst at the same time pulling the shoulder belt tight, so that the Maxi-Cosi Priori SPS is securely in place.
How can I install the Priori SPS best to the car seat bench?
Place the Maxi-Cosi Priori XP on the car seat in the sleeping position. Release the belt tensioner. To do so, push the tab under the handle downwards and open the handle. The handle will now visibly protrude from the base. The belt tensioner should no longer be positioned between the red belt hooks. Thread the seat belt between the shell and the base. Fasten the seat belt in the belt buckle of the car and check to ensure the car seat belt is not twisted. The lap belt should now run under the red seat belt hooks and the shoulder belt should run from the car seat buckle directly diagonally upwards. Place the shoulder belt in the belt clamp on one side only and fasten it. The shoulder belt is now attached on the side of the roll-up mechanism only. The belt clamp is now locked. Next, push the Maxi-Cosi Priori XP firmly into the car seat whilst at the same time pulling the shoulder belt tight, so that the Maxi-Cosi Priori XP is securely in place.
How can I install the Priori SPS best to the car seat bench?

• Place the Maxi-Cosi Priori XP on the car seat in the sleeping position. 
• Release the belt tensioner. To do so, push the tab under the handle downwards and open the handle. The handle will now visibly protrude from the base. The belt tensioner should no longer be positioned between the red belt hooks.
• Thread the seat belt between the shell and the base.
• Fasten the seat belt in the belt buckle of the car and check to ensure the car seat belt is not twisted. The lap belt should now run under the red seat belt hooks and the shoulder belt should run from the car seat buckle directly diagonally upwards.
• Place the shoulder belt in the belt clamp on one side only and fasten it. The shoulder belt is now attached on the side of the roll-up mechanism only. The belt clamp is now locked.
• Push the Maxi-Cosi Priori XP firmly into the car seat whilst at the same time pulling the shoulder belt tight, so that the Maxi-Cosi Priori XP is securely in place.
How can I install the Rubi steadily in my car?
Please follow the red marking on the product, then tension the car belt before locking the top central belt lock. Read the user manual of the Bébé Confort Rubi carefully prior to installation to ensure correct fit in your car and see the installation film available on the product page of this website.
How can I make it easier to place my child in the Maxi-Cosi Mobi XP and take him out?
The Mobi XP has convenient belt hooks that keep harness and buckle pad conveniently out of the way to easy get the child in and out.

How can I make it easier to place my child in the Maxi-Cosi Mobi and and take him out?
The Mobi has convenient belt hooks that keep harness and buckle pad conveniently out of the way to easy get the child in and out.
How can I make it easier to place my child in the Maxi-Cosi Priori SPS and take him out?
The Priori SPS has convenient belt hooks that keep harness and buckle pad conveniently out of the way to easy get the child in and out.
How can I make it easier to place my child in the Maxi-Cosi Priori XP and take him out?
The Priori XP has convenient belt hooks that keep harness and buckle pad conveniently out of the way to easy get the child in and out.
How can I make it easier to place my child in the Maxi Cosi Rubi and and take him out?
The Rubi has convenient belt hooks that keep harness and buckle pad conveniently out of the way to easy get the child in and out.
How can I make it easier to place my child in the Maxi-Cosi Mobi XP and and take him out?
The Mobi XP has convenient belt hooks that keep harness and buckle pad conveniently out of the way to easy get the child in and out.
How can I make it easier to place my child in the Maxi-Cosi Priori SPS and and take him out?
The Priori SPS has convenient belt hooks that keep harness and buckle pad conveniently out of the way to easy get the child in and out.
How can I make it easier to place my child in the Maxi-Cosi Priori XP and and take him out?
The Priori XP has convenient belt hooks that keep harness and buckle pad conveniently out of the way to easy get the child in and out.
How can I make it easier to place my child in the Maxi-Cosi Rubi and and take him out?
The Rubi has convenient belt hooks that keep harness and buckle pad conveniently out of the way to easily get the child in and out.
How do I wash the textile cover of the Mobi car seat?
Remove the Maxi-Cosi Mobi from the car before carrying out any of the following. The seat may be cleaned with lukewarm water and a gentle soap. Do not use abrasive detergents. The cover and the belt pads must be washed by hand at a maximum temperature of 30°C. Do not use a dryer. Also see washing instructions on the label sewed to the Mobi cover. The belt buckle may be cleaned with warm water. Do not lubricate.
How do I wash the textile cover of the Mobi XP car seat?
Remove the Maxi-Cosi Mobi XP from the car before carrying out any of the following. The seat may be cleaned with lukewarm water and a gentle soap. Do not use abrasive detergents. The cover and the belt pads must be washed by hand at a maximum temperature of 30oC. Do not use a dryer. Also see washing instructions on the label sewed to the Mobi XP cover. The belt buckle may be cleaned with warm water. Do not lubricate.

How do I wash the textile cover of the Mobi XP car seat?
Remove the Maxi-Cosi Mobi XP from the car before carrying out any of the following. The seat may be cleaned with lukewarm water and a gentle soap. Do not use abrasive detergents. The cover and the belt pads must be washed by hand at a maximum temperature of 30oC. Do not use a dryer. Also see washing instructions on the label sewed to the Mobi XP cover. The belt buckle may be cleaned with warm water. Do not lubricate.
How do I wash the textile cover of the Priori XP car seat?
Remove the Maxi-Cosi Priori XP from the car before carrying out any of the following. The seat may be cleaned with lukewarm water and a gentle soap. Do not use abrasive detergents. The cover and the belt pads must be washed by hand at a maximum temperature of 30°C. Do not use a dryer. Also see washing instructions on the label sewed to the Priori XP cover. The belt buckle may be cleaned with warm water. Do not lubricate.
How do I wash the textile cover of the Priori XP car seat?
Remove the Maxi-Cosi Priori XP from the car before carrying out any of the following. The seat may be cleaned with lukewarm water and a gentle soap. Do not use abrasive detergents. The cover and the belt pads must be washed by hand at a maximum temperature of 30oC. Do not use a dryer. Also see washing instructions on the label sewed to the Priori XP cover. The belt buckle may be cleaned with warm water. Do not lubricate.
How long can I use the Bébé Confort car seats without a break when travelling by car?
This is subject to a lot of misunderstanding. This is generally said and written out of concern for babies and, in a nutshell, boils down to the fact that a baby car seat such as e.g. a Bébé Confort Pebble should not be used excessively. Children should not lie in a fixed position for too long unnecessarily. They must be given the opportunity to develop their motor system and arm, back and neck muscles. As manufacturers of the first car seat for babies in Europe, we have of course been including this in our instructions for many years. So do not place a baby in his or her seat for the entire day for reasons of convenience, but give him or her the opportunity to develop. This also applies to front pack carriers and all other products in which a baby sits, hangs or lies in a stationary position. However, this will not be a problem at all if you need to make a relatively long car journey or holiday trip once in a while. Our advice is as follows: stop once every 2 hours. After all, the baby must also eat and be cleaned on a regular basis.
How many sitting and sleeping positions does the Maxi-Cosi Tobi have?
The Maxi-Cosi Tobi has five comfortable positions - from a sitting to a sleeping position - and can be easily adjusted from the front.
How many sitting and sleeping positions does the Maxi-Cosi Pearl have?
The Maxi-Cosi Pearl has five comfortable positions - from a sitting to a sleeping position - and can be easily adjusted from the front.
How many sitting and sleeping positions does the Maxi-Cosi Pearl XP have?
The Maxi-Cosi Pearl XP has four comfortable positions - from a sitting to a sleeping position - and can be easily adjusted from the front of the seat.
How many sitting and sleeping positions does the Maxi-Cosi Tobi have?
The Maxi-Cosi Tobi has five comfortable positions - from a sitting to a sleeping position - and can be easily adjusted from the front.
How tight should I fasten the safety harness system?
To fasten the harness correctly is key to restrain the child well in the car seat. You need to pull the harness adjuster strap until the harness is close the the child's body. If the harness is correctly tight, you should be able to pass only 1 finger between your child's body and the harness strap. The tighther the harness is, the better your child will be restrained and the safer he/she is in case of an accident.
I am unable to adjust the headrest on the Maxi-Cosi Tobi. What should I do?
The headrest is also used to adjust the height of the shoulder belts. To adjust the headrest, you need to first open the belt buckle, flap it forward, and then loosen the shoulder belts. If you hold down the button behind the grey part of the cover, you can adjust the headrest by moving it up or down.
I am unable to adjust the headrest on the Maxi-Cosi Pearl. What should I do?
The headrest is also used to adjust the height of the shoulder belts. To adjust the headrest, you need to first open the belt buckle, flap it forward, and then loosen the shoulder belts. If you hold down the button behind the grey part of the cover, you can adjust the headrest by moving it up or down.
I am unable to adjust the headrest on the Maxi-Cosi Pearl XP. What should I do?
The headrest is also used to adjust the height of the shoulder belts. To adjust the headrest, you need to first open the belt buckle, flap it forward, and then loosen the shoulder belts. If you hold down the button behind the grey part of the cover, you can adjust the headrest by moving it up or down.
I am unable to adjust the headrest on the Maxi-Cosi Tobi. What should I do?
The headrest is also used to adjust the height of the shoulder belts. To adjust the headrest, you need to first open the belt buckle, flap it forward, and then loosen the shoulder belts. If you hold down the button behind the grey part of the cover, you can adjust the headrest by moving it up or down.
I can still pull out my car seat belt, which means the car seat can move around. Is this safe?
In the event of a sudden stop or accident, the car seat belt will block automatically and the child car seat will be unmovable as a result. The Maxi-Cosi Priori XP, Maxi-Cosi Axiss and Maxi-Cosi Tobi are all equipped with a tensioner that makes it possible to tighten the car seat belt for a tighter fit and secure the car seat more firmly.
I cannot recline the Maxi-Cosi Pearl in the sleeping position because it interferes with the car seat bench. What can I do?
You can disconnect the ISOFIX anchors of the FamilyFix and place the Pearl on it and put it in the sleeping position. Then, reconnect the ISOFIX anchors to the car.
I cannot recline the Maxi-Cosi Pearl in the sleeping position because it interferes with the car seat bench. What can I do?
You can disconnect the ISOFIX anchors of the FamilyFix and place the Pearl on it and put it in the sleeping position. Then, reconnect the ISOFIX anchors to the car.
I need to pull quite hard to fasten the safety harness of my Maxi-Cosi Tobi so that the indicator is green
Fastening the safety harness is pretty heavy because of the routing of the safety harness belt. This is normal. In order to be sure, you can check the backside of the car seat to see if the belts are not twisted. Also check if the belt can be moved "freely" through the shoulder openings.
I need to pull quite hard to fasten the safety harness of my Maxi-Cosi Tobi so that the indicator is green, why?
Fastening the safety harness is pretty heavy because of the routing of the safety harness belt. This is normal. In order to be sure, you can check the backside of the car seat to see if the belts are not twisted. Also check if the belt can be moved "freely" through the shoulder openings.
I notice that there is some play between the Pearl XP and the FamilyFix XP. Is this safe?
To ensure that the Pearl XP can always be installed easily onto the FamilyFix XP there must be some play between the tubes and hooks. This play does not affect safety in any way whatsoever.
I notice that there is some play between the Pearl and the FamilyFix. Is this safe?
To ensure that the Pearl can always easily be installed onto the FamilyFix, there must be some space between the spindles and hooks. This space is what causes the play. This play does not affect safety in any way whatsoever. You could try to push the FamilyFix more firmly against the back of the car seat. It is also possible in some cars to adjust the back of the car passenger seat. If this is possible, you can adjust the back so that it fits firmly against the Pearl.
Is it possible to install a car seat (group 0+/1 or group 1) on a Maxi-cosi pushchairs ?
Only safety carrycots (group 0: e.g Windoo Plus or Compact safety carrycot) and infant car seats (group 0+: e.g Pebble, Créatis.Fix, Streety.Fix) can be installed on a Bébé Confort pushchairs. Designed to easily transport comfortably and safely the baby from car to pushchair to home, safety carrycots and infant car seats are very convenient for babies. When baby is growing, he starts to seat well by himself, and it become more and more difficult to carry him in an infant carrier because of the weight. Toddler car seats (group 0+/1 or group 1) are then the ideal solution to travel safely with the growing toddler until 4 years. Of course, as group 0+/1 and group 1 grow with the toddler to always offer him the best protection, the car seat is heavier than an infant carrier, so it's not convenient to daily carry it.
Because we don't want to compromise on safety, comfort and ease of use, group 0+/1 and Group 1 are not compatible with pushchairs.
Is it possible to mount my car seat (Group 1 or Group 0+/1) onto the frame of my pushchair?
This is not possible with our current range of products. Our products are developed with a strong focus on safety, quality and user-friendliness. The combination you mention would require that we make concessions to these three aspects. We have decided against making such concessions at this time.
My child climbs out of the belt system on the car seat.
The same principle applies to all car seats and means that your child cannot create extra space if there is no extra space to begin with. Some children have shown us that, with only a minimum of slack in the belt system, they can get a hand between the buckle and their stomach and then, by moving it towards their head, they can get an elbow under the belts – but this requires a very flexible shoulder. These children display a tremendous desire to free themselves from their car seat. Child safety in the car and freedom of movement are not compatible in principle. To transport a child not only safely but also comfortably, a slight amount of slack in the belt system is needed. If the belt is pulled extremely tightly and the child is sitting calmly in the car seat, experience has taught us that all car seats are the same when it comes to 'climbing out of the car seat'. We see a similar pattern in children ages 1-4 years in car seats of various types and from various manufacturers. The belt system is a closed system that keeps the child in the same position continuously - during normal car trips as well as during a sudden stop or accident. This system is closed by securing the child when tightening the belts. If this is done properly, the belts cannot be loosened during use (if this does happen, we ask that you contact our Service Department through the retailer where you bought the product).
My child climbs out of the safety harness, what can I do ?
The same principle applies to all car seats and means that your child cannot create extra space if there is no extra space to begin with. Some children have shown us that, with only a minimum of slack in the belt system, they can get a hand between the buckle and their stomach and then, by moving it towards their head, they can get an elbow under the belts – but this requires a very flexible shoulder. These children display a tremendous desire to free themselves from their car seat. Child safety in the car and freedom of movement are not compatible in principle. To transport a child not only safely but also comfortably, a slight amount of slack in the belt system is needed. If the belt is pulled extremely tightly and the child is sitting calmly in the car seat, experience has taught us that all car seats are the same when it comes to 'climbing out of the car seat'. We see a similar pattern in children ages 1-4 years in car seats of various types and from various manufacturers. The belt system is a closed system that keeps the child in the same position continuously - during normal car trips as well as during a sudden stop or accident. This system is closed by securing the child when tightening the belts. If this is done properly, the belts cannot be loosened during use (if this does happen, we ask that you contact our Service Department through the retailer where you bought the product).

My child has managed to free two arms from the Maxi-Cosi Tobi harnesses. What should I do?
To ensure that your child is placed properly in the Maxi-Cosi Tobi, we ask that you go through the following steps carefully. These can also be seen in the film at www.maxi-cosi.com/Tobicorrectinstallation. If, after following these instructions, there is still slack in the belt system, we recommend that you take the seat back to the retailer where you bought it. The Maxi-Cosi Tobi will then be returned to us for inspection. The retailer from whom you bought your Maxi-Cosi Tobi can provide more information. Instructions for placing a child in the Maxi-Cosi Tobi •The headrest and shoulder belts must be adjusted to the correct height. The shoulder belts should fit as snugly around the child’s shoulders as possible. •Place the child in the car seat with his or her lower back flat against the back and his or her arms under the shoulder belts. The child should not be in a slouched position. •Lock the buckle (you should hear a clearly audible ‘click’) •Pull the belts until taut Pull forward when tightening. •Grab both shoulder belts just above the buckle and pull until there is no more slack in the lap belts or the rest of the belt system. Do not pull the belt pads when tightening. •Pull firmly on the adjustment strap once again and remove all slack from the belt system. Important: all belts must be free of any slack, fit snugly against every part of the body and you should not be able to fit more than a finger’s width under them. •The indicator serves only as a reminder that the belts must be tightened securely before every trip.
The back of the Maxi-Cosi Pearl interferes with the car headrest. What should I do?
If the car headrest obstructs the proper functioning of the Maxi-Cosi Pearl, such as when adjusting it into the reclining position, we recommend removing the headret or if possible turning it around.
The back of the Maxi-Cosi Pearl knocks against the car headrest. What should I do?
If the car headrest obstructs the proper functioning of the Maxi-Cosi Pearl, such as when adjusting it into the reclining position, we recommend removing the headrest.
The belts are not the same length. Why is this?
Uneven belts may be caused by the incorrect guiding of the harness system. Check at the back of the car seat that the belts are not twisted and that the pull belt (that runs forward at the bottom of the shell) is in the middle of the system. Also check that the belt can move easily to and fro through the shoulder openings. For smooth movement, the belt buckle should be flapped forward completely. This belt buckle operates by releasing the belt tensioner. If the problem continues after you have checked this, consult your retailer.
The colour indicator switches to silver or red when driving. Is this normal?
The colour indicator is only an installation aid. There is only a difference of a few millimetres between red/green or silver/green. So the colour may change if your child moves. The important thing is that, when you drive off, the belts are tightened properly and the indicator is on green. The indicator is to remind you of this. Naturally it is possible for the indicator to switch to red again while driving as a result of your child’s movements. This is normal and has no effect on safety.
The harness belts do not have the same length on the right- and left-hand side. How can this be?
Uneven harness belts length may be caused by an incorrect guidance of the harness system. Please check at the back of the car seat that the harness is not twisted and that the pull belt (that runs forward at the bottom of the shell) is in the middle of the system. Also check that the belt can move easily through the shoulder openings. For smooth movement, the harness buckle should be flapped forward completely since this harness buckle releases the belt tensioner. If the problem continues, please consult your retailer or contact our consumer service.
The harness belts has not the same length right and left. Why is this?
Uneven harness belts length may be caused by the incorrect guiding of the harness system. Check at the back of the car seat that the harness are not twisted and that the pull belt (that runs forward at the bottom of the shell) is in the middle of the system. Also check that the belt can move easily to and from through the shoulder openings. For smooth movement, the harness buckle should be flapped forward completely. This harness buckle operates by releasing the belt tensioner. If the problem continues, please consult your retailer or contact our consumer service.
The Maxi-Cosi Pearl XP complies to i-Size legislation. What does that mean?
i-Size is a new legislation that aims to make car seats even safer than before. i-Size car seats offer ISOFIX installation, rearward facing travelling up to at least 15 months, and improved safety standards for additional protection for head and neck. To find out more about i-Size you can follow this link: www.maxi-cosi.com/i-size.
What is the right position for the headrest ?
The headrest should always be adjusted to the child's head: not too low, not too high. It means the child's head has to be totally protected by the headrest, and should not go over the headrest. The head and the neck are the most fragile part of the body, so it important to always make sure the child's fragile head is always best protected inside the car seat.
What is the right position for the headrest of my child car seat?
The child's head has to be totally protected and should not exceed the headrest.
What is the right position/height for the safety harness?
The harness straps should be placed at the level of the shoulders, not coming from above nor below. The headrest should be adjusted in consequence, keeping the harness at the level of the shoulders.
What should I do if my child opens the buckle of his safety harness?
In this case, we recommend that you stop immediately in a safe place, fasten the buckle once more and tell the child he should not open it and the reason for this. It is always a possibility that an inventive, handy or strong child will open the buckle. If the force required to open the buckle were to be considerably increased to make it impossible for the child to open it himself, this would be contrary to the legal safety standards. The position of the buckle, the colour of the button, and the operating or opening force are all determined in European standards.
What should I do if my child opens the buckle on his or her harness belt?
In this case, we recommend, as do all international safety experts, that you stop immediately in a safe place, fasten the buckle once more and tell the child not to open it and the reason for this. It is always a possibility that an inventive, handy or strong child will open the buckle. If the force required to open the buckle were to be considerably increased to make it impossible for the child to open it himself, this would be contrary to the legal safety standards. The position of the buckle, the colour of the button, and the operating or opening force are all laid down in European standards. In the case of an accident, someone providing assistance without any knowledge of car seats must be able to see immediately how to release the child from a car seat in an emergency.
What should I do if my child opens the buckle on his or her harness belt?
In this case, we recommend, as do all international safety experts, that you stop immediately in a safe place, fasten the buckle once more and tell the child not to open it and the reason for this. It is always a possibility that an inventive, handy or strong child will open the buckle. If the force required to open the buckle were to be considerably increased to make it impossible for the child to open it himself, this would be contrary to the legal safety standards. The position of the buckle, the colour of the button, and the operating or opening force are all laid down in European standards. In the case of an accident, someone providing assistance without any knowledge of car seats must be able to see immediately how to release the child from a car seat in an emergency.
When can my child switch from an infant car seat (group 0+) to the Axiss (group 1) ?
According to the child safety regulation R44/4, you can legally start using a group 1 car seat like Axiss from 9kg. Nevertheless, we recommand you to keep your baby as long as possible in the infant carrier (until 13kg) as it's safer and more comfortable for him. Installed in rearward facing position, your baby's fragile head and neck will be better protected. If your baby's head is still generously protected by the (top of the) infant carrier, you should continue to use it until 13kg. It not a problem if the child's legs extend beyond the edge of the seat. Then, when the top of his head extend past the top of the infant carrier sheel, and if your baby is weighting more than 9kg (ideal is 13kg), you can now think about installing him in Axiss.
When can my child switch from an infant seat to the Maxi-Cosi Rubi?
Make sure your baby’s head is generously protected by the (top of the) car seat. Your baby has outgrown his baby car seat when the top of his ears extend past the top of the car seat shell. Do not switch to the Maxi-Cosi Rubi until this time and keep you baby rearward facing for as long as possible in order to protect the fragile neck and head. Note: it is not a problem if the child’s legs extend beyond the edge of the seat.
When my child sleeps in this car seat, his head can sometimes leans forward, so I have the feeling it’s not well protected anymore, what can I do ?
When the child is small, the weight of his head is proportionally heavier than the one of an adult. As a result, when asleep in the car seat, it is therefore not unusual that his head leaning forward . This does not affect the safety of your child . In case of strong brake or accidents , his head will naturally be repositioned at the bottom of the headrest, fully protecting his head and neck. However, you may find this situation uncomfortable for your child. To minimize this effect , we recommend you to recline the car seat to the maximum , an /or in the case it’s a rearward facing car seat with a reducer, to keep the reducer cushion as long as possible.
Please note this situation is particularly related to the vehicle seat recline angle . The more the seat of your vehicle is deep (eg bucket seats) , the more this effect is enhanced.  If your vehicle have adjustable backrest angle, we also recommend that you adjust the angle of the vehicle seat to improve your child’s comfort.  

When should I go from group 1 to group 2/3 car seat?
We recommend using the Group I car seat (9-18 kg) for as long as possible. Wait to switch your child to a next stage car seat until your child has reached the maximum weight limit or if the top of your child’s head reaches above the top edge of the seat.
When the buckle is open, I can no longer lengthen the harnesses, as if they are stuck. What's the problem?
This may happen because the belt buckle is not flapped forward enough. Pushing this forward by hand will release the blockage, so that you can loosen the harnesses.
When the buckle is open, I can't lengthen the harnesses on the Tobi, as if they are stuck. What's the problem?
This may be because the belt buckle is not flapped forward enough. Pushing it forward by hand will release the blockage so that you can loosen the harnesses.
Where can I find the handle to adjust the recline position on the Maxi-Cosi Pearl XP?
The recline handle can be found at the center-bottom at the front of the car seat.
Why do baby and young toddler have to travel in rearward facing position ?
Babies have a large and relatively heavy head compared to the rest of their body. In addition, their neck muscles are not yet fully developed. If the baby is travelling in a forward-facing position, his or her head will be thrown forward in the event of a head-on collision. This can cause serious neck injury and may even be fatal. By placing the baby in a rear-facing position, the forces exerted during the crash will be distributed across the baby’s entire back. It then safer to travel rearward facing with babies until at least 15 months.
Why do Maxi Cosi group 1 car seats have a 5-point safety harness?
All group 1 car seats of Maxi-Cosi have 5 point safety harness with one-pull adjustment. This harness distributes the forces of an impact best over the strong bones of the child and into the seat. Additionally, the 5 point harness allows perfect adjustment of the child and keep him secured in the safest position in the seat.
Why do Maxi Cosi group 1/2 car seats have a 5-point safety harness?
All group 1/2 car seats of Maxi-Cosi have 5 point safety harness with one-pull adjustment. This harness distributes the forces of an impact best over the strong bones of the child and into the seat. Additionally, the 5 point harness allows perfect adjustment of the child and keep him secured in the safest position in the seat.
Why has the classification on the Maxi-Cosi Pearl XP changed from kilo indication to height (or cm) indication?
The Maxi-Cosi Pearl XP complies to the new i-Size legislation and this change is part of i-Size. It is done in order to make it easier for parents to choose the right car seat for their child, and thereby minimize premature up-sizing of the car seat.
Why there is a measuring scale (blue/red label) ? How to read it ?
This measuring scale is an informative label to help you to know when it could be time to switch from rearward facing to forward facing. In a daily basis, it's not easy to know the exact weight of your growing baby, and a you may want to install quickly your child in forward facing because it's easier to see you child, but you should not placed a baby before at least 9kg, and ideally 13kg in forward facing. The goal of this label is clearly to avoid babies to be installed too early in forward facing position. By adjusting the headrest, you will see if the seat has still to be installed rearward facing (blue color) or can be installed forward facing (red color). Of course, it's an indicator, but you should always check if your child weights at least 9kg (ideally 13kg) before installating the seat in forward facing position.
Are children taller than 1.35 metres required to sit in a child car seat?
No, but they must wear a car seat belt!
Are children taller than 1.50 metres required to sit in a child car seat?
No children above this height are not obliged to use a car seat. Obviously they must wear a car seat belt.
Can I add the air cushions to my current Rodi?
The air cushions on the Rodi AirProtect are integrated foam parts and cannot be added after production.
Can I add the air cushions to the Rodi SPS?
No, the air cushions on the Rodi AirProtect and RodiFix are integrated foam parts and cannot be added after production.
Can I also use the RodiFix car seat if my car does not have ISOFIX?
Yes you also use the RodiFix by installing it with your car seat belt only. The ISOFIX connectors have been designed to improve stability, but do not lead to additional safety of your child.
Can I also use the seat of the Rodi AirProtect separately as a booster cushion?
No, we strongly advise to always use both components of the Maxi-Cosi Rodi AirProtect together: seat + back support. This is the safest and most convenient for your child.
Can I also use the seat of the Rodi SPS separately as a booster cushion?
No, we strongly advise to always use both components of the Bébé Confort Rodi SPS together: seat + back support. This is the safest and most convenient for your child.
Can I also use the seat of the Rodi XP separately as a booster cushion?
No, we strongly advise to always use both components of the Bébé Confort Rodi XP together: seat + back support. This is the safest and most convenient for your child.
Can I place 3 car seats in a row on the back seat of my car?
In most cars only 2 child car seats fit on the back seat, due to the ISOFIX connectors or car seat belt positioning. Though in some MPV's (especially those with seperate seats in the back), 3 child car seats may actually fit. The front passenger seat could also serve as a good place to install a third child car seat.
We recommend taking your car to the baby specialist retailer to check this.
Can I replace or inflate the air cushions in the Rodi AirProtect myself
The air cushions in the Rodi AirProtect are specially developed with shock-absorbent foam inside a perforated air cushion, which means they cannot be inflated. The air cushions cannot be replaced because they are integrated into the car seat.
Can I replace or inflate the air cushions in the RodiFix myself?
The air cushions in the RodiFix head support are specially developed with shock-absorbent foam inside a perforated air cushion, which means they cannot be inflated. The air cushions cannot be replaced by yourself because they are integrated into the car seat.
Do I have to secure the child car seat with the car seat belt even when my child is not inside?
Yes you should always secure the group 2/3 child car seat by the car seat belt, even when your child is not inside. This is because in case of an accident the seat should also be restrained on the car seat bench.
Does the integrated sun canopy of group 0+ baby car seats provide UV protection?
Yes, the Maxi-Cosi sun canopy on group 0+ baby car seats is made of black fabric that protects against both sunlight and UV rays.
How can I adjust the head support element of the Rodi AirProtect?
On the back of the head support element you can find a handle that you can push upwards. If you then simultenously pull on the top of the headrest you can adjust its height.
How can I adjust the head support element of the Rodi AirProtect?
On the back of the head support element you can find a handle that you can push upwards. If you then simultenously pull on the top of the headrest you can adjust its height.
How can I adjust the head support element of the Rodi SPS?
On the back of the Rodi SPS you will find a clip. If you pull on this clip, you can adjust the height of the headrest and put it back in place to relock it.
How should I clean the car seat?
You can clean the car seat with a vacuum cleaner. You can also blow it clean with compressed air. Any food particles that are stuck to it can be removed using a slightly damp cloth. Make sure that the foam parts do not get wet.
I cannot recline the Maxi-Cosi RodiFix in the sleeping position because it interferes with the car seat bench. What can I do?
After fastening and adjusting the RODIFIX seat with ISOFIX connectors onto your vehicle’s ISOFIX fastening points, you may encounter difficulties moving it from the lie-flat position to the seated position and vice versa. This inconvenience may be due to your vehicle’s seat type. In this event, please do the following: check that your vehicle’s headrest has been removed, unlock the ISOFIX connectors from the vehicle’s ISOFIX fastening points, adjust to the desired reclining position (seated or lie
flat) and finally relock the ISOFIX connectors.
I dropped my Rodi (SPS, XR XP, AirProtect) car seat on the ground. Do I have to replace it now?
No, that is not necessary if it was a normal ‘drop’ and not an extremely hard one or from a considerable height. When a car seat is dropped on the ground, it is not subject to the same kinds of forces as are exerted during a (serious) collision. There is therefore no need to replace the car seat.
I dropped my Rodi (XP, AirProtect) car seat on the ground. Do I have to replace it now?
No, that is not necessary if it was a normal ‘drop’ and not an extremely hard one or from a considerable height. When a car seat is dropped on the ground, it is not subject to the same kinds of forces as are exerted during a (serious) collision. There is therefore no need to replace the car seat.
I have a FamilyFix base and Pearl. Do the next stage car seats Rodi XP or Air Protect fit onto the base?
No, they do not. With Group 2/3 car seats children are secured in the seat using the car seat belt, making it unnecessary to attach the seat to a base.
Is it possible to change the Rodi XP from a sitting to a reclining position with my child in it?
It is possible to change the position of the Rodi XP from sitting to reclining while your child is in it, but this can be difficult due to your child's weight. When changing the position, the lap belt tightens, which also makes changing positions more difficult.
Therefore we recommend to recline it when your child is not in the seat.
Is it possible to change the Rodi XR from a sitting to a reclining position with my child in it?
Yes, it is possible to change the position of the Rodi XR from sitting to reclining while your child is in it. But this can be difficult due to your child's weight. When changing the position, the lap belt tightens, which also makes changing positions more difficult.
Is it possible to install a car seat on the front passenger seat?
Although the rear seat of the car is preferable, infant and child car seats can often be placed on the passenger seat as well. An infant car seat for 0-12 months may only be used on the front passenger seat if there is no frontal airbag or if you are sure that it has been deactivated. For car seats for older children (12 months to 12 year), if the front seat is equipped with an airbag, we recommend placing the seat in the rearmost position.
Is it safe to use second-hand car seats?
We advise against purchasing a used car seat. The history of a second-hand car seat is often unknown. In other words, you cannot know for certain how it has been used. Car seats that have been involved in an accident are no longer guaranteed to be safe. The car seat may also be damaged in some other manner or may be incomplete.
Is it still safe to use the FamilyFix if the batteries have gone dead?
Once installed, the safety performance is not affected by the batteries; the lights and/or sound serve only to indicate correct or incorrect installation. If the batteries have died, this feedback can no longer be provided. So it is important to change the batteries in time. Batteries that are low in voltage or about to die are indicated by the LED light.
Is it true that it is no longer allowed to use a booster cushion/seat without back support?
Not only Maxi-Cosi, but also independent consumer organisations like the Dutch Consumers’ Association advise strongly against using a seat booster without back support. Back support is essential, particularly for reasons of side impact protection, though also due to the positioning of the seat belt around the neck and chest. Booster seats and cushions without back support are not yet prohibited, but must comply with the minimum requirements of the ECE R44/03 and ECE R44/04 standards.
May children under the age of 3 be transported in a car without seat belts?
No, children under the age of 3 may not be transported in a car without 3-point safety belts. A car seat is required in cars equipped with a 3-point safety belt.
My child's shoulder touch the sides of the Rodi AirProtect. Is there anything I can do?
In the back of the Rodi AirProtect car seat you can find a silver colored handle to increase the width of the Rodi AirProtect.
My Maxi-Cosi EasyBase 2 is quite upright because of the angle of my back seat. Is this still safe?
Indeed some cars have quite a steap angle of the back seat because of which the EasyBase 2 is placed upright. This does however not lead to a worse safety performance. In order to enhance the comfort of your baby, you can use the seat reducer so that the baby's body is totally supported. You can also place a towel or something similar underneath the EasyBase 2 to level the installation.
My Maxi-Cosi EasyFix is quite upright because of the angle of my back seat. Is this still safe?
Indeed some cars have quite a steap angle of the back seat because of which the EasyFix is placed upright. This does however not lead to a worse safety performance. In order to enhance the comfort of your baby, you can use the seat reducer so that the baby's body is totally supported. You can also place a towel or something similar underneath the EasyFix to level the installation.
Should I deactivate the airbag if I install a group 2/3 car seats on the front passenger seat?
If the front passenger seat can be placed in the rearmost position, it is safe to keep the airbag on. Otherwise we recommend to deactivate the passenger airbag also for forward facing car seats. This is because the size and the force of spreading of an airbag are different from one car to another, and because airbags are designed to protect adults and not children.
Should I deactivate the airbag if I install a group 2/3 car seats on the front passenger seat ?
If the front passenger seat can be placed in the rearmost position, it is safe to keep the airbag on. Otherwise we recommend to deactivate the passenger airbag also for forward facing car seats. This is because the size and the force of spreading of an airbag are different from one car to another, and because airbags are designed to protect adults and not children.
The seat belt does not retract when my child falls asleep in the Maxi-Cosi Rodi. What should I do?
The Maxi-Cosi Rodi SPS, Rodi XP, Rodi XR and AirProtect provide greater sitting comfort and safety for your child. Both the child and the car seat are secured with the seat belt. The Maxi-Cosi Rodi XR and Rodi AirProtect have a reclining position, while the Maxi-Cosi Rodi SPS and XP do not. If a child falls asleep and slumps forward, the seat belt will gradually move forward together with the child. This is a feature of automatic belts. If the automatic mechanism does not roll up the belt properly, the third belt point (direction of the automatic mechanism) is probably in an incorrect position, i.e. placed too far forward. The seat belt is then threaded at an almost impossible angle, resulting in too much friction in the belt hook. This situation can occur in some station wagons, for example. For this reason we recommend that you try installing the car seat in your car before purchasing it. Your retailer can help you with this. Note: Always secure a Rodi seat with the belt, even when there is no child sitting in it.
What accessories are available for the Maxi-Cosi Rodi SPS/ XP/XR and the Rodi AirProtect?
The following accessories are available for the Maxi-Cosi Rodi seats: cup holder and summer cover. A foot rest is also available for the Rodi AirProtect, Rodi XR and the updated version of the Rodi XP.
What is the difference between single group and multi group car seats ?
Single group car seats are designed to perfectly fit to the child's morphology. The seat shape is especially designed to cover only one class of weight, which explain they different shapes according to the group (group 0+ / group 1 / group 2/3). Furthermore, these car seats have additional comfort criterias like seat important recline, ease of use like the simple and easy transpirt for a group 0+, which are rarely proposed by multi-group. Because they answer to a specily needs adapted to the child age, these seats often shown best performance in crash tests. Multi group or convertible seats like group 1/2/3 are long lasting car seats that can evolve with the child thanks to adjustable system in height and sometimes in width. It permits to offer a solution for 2nd cars, as well as the one of the grand fathers or nanies which often drive with children from different ages.The converticle group 0+/1 can be considered as group 1 which can be used before 9kg. They are ideal for babies that are too big for the infant carrier or for the safety carrycot but too small to be installed in a froward facing group 1 (mini 9kg). A group 0+/1 like MiloFix (ISOFIX) or Opal (belt) permit to travel longer rearward facing, which is better to protect baby's fragile head and neck until mini 13kh (around 15m).
What is the difference between the Rodi XP produced in the past and the current Rodi XP?
The ‘old’ Rodi XP (produced before 2007) has a Comfort Base that is used to adjust the seat into the reclining position. The ‘updated’ Rodi XP does not have a reclining position, but features a new and improved Side Protection System compared to the ‘old’ Rodi XP.
What is the purpose of the Rodi XR foot rest?
This convenient foot rest is easily mounted to the Rodi XR and offers children from around 3 1/2 to 6 years of age extra comfort during their transition to a larger car seat. While travelling, children can put their feet up comfortably. Quite enviable, isn’t it? It’s ideal for longer journeys, for example when going on a summer holiday. In most cases, maximum travelling comfort will ensure relaxed small passengers. And this way, the parents can relax as well, and everyone will arrive at the holiday destination happy and rested.
What is the right position for the headrest of my group 2/3 child car seat?
The child's head has to be totally protected and should not exceed the headrest.
What is the right position for the headrest of my group 2/3 child car seat?
The child's head has to be totally protected and should not exceed the headrest.
When my child falls asleep in the Maxi-Cosi Rodi XR car seat, he slumps forwards, even though I've placed the seat in the 'reclining position'.
We understand your concern, but slumping forward does not affect the safety of the car seat or your child. The ‘extra relaxed position’ was designed to offer your child extra comfort, but without compromising the safety of the seat. That is why the seat cannot be tilted further than the current reclining position, since this would result in the risk of the seat sliding under the belts This universal reclining position was designed with the average depth and sitting angle of the back seat of the car in mind. Due to the wide range of different car models, it is not possible to guarantee an optimal position in every car. This position will simply be more effective in certain types of cars. In addition to the possibility to adjust the sitting and back section of the Maxi-Cosi Rodi to fit your situation, an extra neck cushion or rolled-up blanket can provide additional head support when sleeping.
When should I make the transition from a Group I seat to a Group 2/3 seat
For the safety of your child, we recommend using the Group I car seat (9 months to 3 1/2 years/9-18 kg) for as long as possible. Wait to switch your child to a next stage car seat until your child has reached the maximum weight limit or if the top of your child’s head protrudes above the top edge of the seat. As long as the back of your child's head is fully supported by the shell, we advise against making the switch just yet, so that your child can be offered the best possible protection.
Why do I need a car seat?
Cars are primarily designed for the transportation of adult statured persons and not for smaller sized children. Therefore children are more vulnerable in accidents and need a car seat to provide extra protection. Besides this, the use of an approved child car seat is required by law for all children up to a height of 1.35 or 1.50 metres depending on the country.
Why does the Maxi-Cosi EasyBase 2 have a support leg?
This support leg serves several functions. The support leg prevents the car seat from rotating (tipping) in the event of an accident. If the support leg is not used, the car seat may be pushed so far into the seat of the car during a front-end collision that the child will be thrown forward and may even hit the front seat or dashboard. The support leg is equipped with an indicator that shows whether the installation is correct.
Why does the RodiFix have ISOFIX anchors?
What is their function? The ISOFIX connectors have been designed onto the RodiFix to improve stability of the car seat. This does not lead to additional safety of your child. It is convenient that the RodiFix is always attached to your car chassis, so it is also retained when your child is not in.

Strollers

Are adapters available for installing my infant car seat on a pram and/or pushchair?
All Maxi-Cosi prams and puschairs which are compatible with a Maxi-Cosi infant car seat are delivered with adapters. A number of other pushchair manufacturers also offer adapters that can be used to attach the Maxi-Cosi infant car seat to the frame. Ask your retailer whether there are any adapters available that can be used with your pushchair.
Are rips and tears covered by the 24 months warranty?
Rips, tears, burns and holes resulting from daily use are not covered under the terms of our warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your Maxi-Cosi becomes damaged and this damage is not covered by our warranty, we can repair it or supply a spare part at a reasonable charge.
Can I order spare parts for my Maxi-Cosi?
If your service request is not included in the warranty, spare parts can be ordered via your local retailer at a reasonable charge.
Can I take my pushchair on an airplane?
Most airline companies will permit only a single, small and fully collapsible pushchair (5-7 kg) in the cabin. In most cases, you will have to check in your pushchair at the check-in counter. We recommend inquiring with the airline beforehand about the specific rules since they may differ per airline.
Can I use my stroller if it is broken ?
For the safety of your little one, we advise you to stop using the product until it has been repaired or replaced.
Can the Maxi-Cosi bassinet/carrycot be used for sleeping at night?
The Maxi-Cosi bassinet offers your child a comfortable place to nap, such as during walks. But to ensure a good night’s rest, we recommend having your child sleep in a crib at night. The mattress in a crib is thicker, ventilates better, and is specially designed to offer your child a more comfortable night’s rest.
Do all Maxi-Cosi pushchairs meet all legal requirements?
All products sold by Maxi-Cosi comply with the most recent European guidelines and legislation and European standards (EN1888:2003) at all times. But Maxi-Cosi subjects its products to more stringent testing than is required by European law, so that we can guarantee excellent quality.
How can I find out the status of my repair order?
Information on the status of your repair is available to you via your retailer. When your retailer provides us with your mobile number we can send you a personal text messages, to update you on the repair for free (receipt, shipping and customer satisfaction).
How do I send my Maxi-Cosi product in for repair?
Your best choice for quick service is to visit your Maxi-Cosi dealer or retailer . Our 24 months Warranty is recognized by your Maxi-Cosi dealer/retailer. You must present proof of purchase, made within the 24 months preceding the service request. If your dealer/retailer has pre-approved the service request by our Maxi-Cosi Service, we pay for shipment and for return freight.
How long is the guarantee on my pushchair?
We have entrusted not only the sale, but also the service and guarantees of our products to a number of official dealers/retailers (link to dealer list). You bought the pushchair from your retailer, which means that he or she is responsible for dealing with your complaints and ensuring they are resolved appropriately. The specific warranty conditions can also be found at www.maxi-cosi.com under ‘Warranty’. To pursue a claim against the factory warranty, you must submit your proof of purchase to the baby specialty shop where you bought the product.
How long will a spare part delivery take?
Our typical turnaround time is 7-14 business days, depending on the destination. In some cases we can get the spare part delivered to you sooner. In rare cases, it may take longer. Information on the estimated time of delivery can be obtained via your retailer.
How long will my repair take?
Our typical turnaround time is 2-3 business days, not including:
– special order parts, which require 7-10 business days
– transit time, which may vary, depending on the destination.
In some cases we can get the repair back to you sooner. In rare cases, it may take longer.
How long will you have spare parts available for my Maxi-Cosi?
A variety of spare parts is available up to 5 years after the final production date of the Maxi-Cosi product. An overview of the availability of specific spare parts can be obtained via your retailer or via our customer care department (contact data vary per country and are available on our website).
How should I care for my pushchair?
Pneumatic tyres: The tyres are fitted with a car tyre valve. They can be inflated using the pump supplied. Make sure not to exceed the maximum pressure of 1.8 Bar. Also make sure that all tyres are inflated sufficiently and equally (at least 1.5 Bar, maximum of 1.8 Bar/26 PSI) to ensure the pushchair is comfortable to push and to prevent premature wear and tear. Hard parts: The frame and wheels on the Maxi-Cosi pushchairs are easy to clean. Remove all dirt, mud and other debris using a damp cloth. Do not use silicon lubricants, as they will attract dirt and grime. Use a dry Teflon spray instead. Fabrics: The fabric parts of the Maxi-Cosi pushchairs must be washed by hand.
I hear Maxi-Cosi has a 24 months warranty. What do I need to do to get it?
Our 24 months warranty applies to every Maxi-Cosi purchase. For all requests under this warranty regarding defects in materials and workmanship, you must present proof of purchase, made within the 24 months preceding the service request.
Is it possible to attach a ride-along board to a Maxi-Cosi pushchair?
Yes, there is a Maxi-Cosi Buggy Board available which is specifically developed for the Maxi-Cosi pushchairs. This Maxi-Cosi Buggy Board is tested in combination with the Maxi-Cosi pushchairs, therefore we recommend to only use this ride-along board. Click here for more information on the Buggy Board.
Is normal wear and tear covered by the 24 months warranty?
We manufacture all of our products to meet our excellent superior standards. However, regardless of how carefully you use, or how well you care for your Maxi-Cosi product, it will eventually begin to show age and wear. The 24 months warranty covers defects in workmanship and materials, but not normal wear and tear.
My child no longer fits into the carrycot and is still unable to sit independently. What should I do?
Once your child no longer fits in the carrycot, you can use the pushchair seat. This would normally be the case at around 6 months of age. If your child is still not able to sit independently, we recommend using the pushchair with the seat in the reclining position or installing a Maxi-Cosi car seat on the frame.
What do repairs cost?
If your repair is not included in the warranty, repairs are available to you at a reasonable charge, but prices vary due to cost of the materials and the length of time it takes to do the repair. Repair rates can be obtained via your retailer or via the customer care department (contact data vary per country and are available on our website). If the repair exceeds the standard rate you will be notified and asked for your authorization before proceeding.
What do spare parts cost?
Spare parts are available to you at a reasonable charge, but prices vary depending on the requested spare part. Prices can be obtained via your retailer or via the customer care department (contact data vary per country and are available on our website).
What does the 24 months warranty cover?
Our 24 months warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals. If a Maxi-Cosi product ever fails due to a manufacturing defect, the product will be repaired or replaced without charge, or a spare part will be made available to you.
What is not covered by the 24 months warranty?
Our 24 months warranty does not cover damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colors and materials over extended time and use. Repairs do not give entitlement to extension of the warranty.
Where can I order pushchair parts?
You can order parts through the retailer where you bought the pushchair. Your retailer is responsible for servicing and for any repairs. You can also ask your baby specialty shop about prices and delivery times.
Where does the 24 months warranty apply?
Our 24 months Warranty is recognized by your Maxi-Cosi dealer/retailer¹. You must present proof of purchase, made within the 24 months preceding the service request.
(1) Products purchased from retailers or dealers that remove or change labels or identification numbers are considered unauthorized. No warranty applies to these products since the authenticity of these products cannot be ascertained.
Who pays for shipping?
In principle Maxi-Cosi pays for shipment and for return freight connected to the service request under the warranty (via your retailer).
Will my Maxi-Cosi be repaired or replaced?
If your Maxi-Cosi fails due to a manufacturing or workmanship defect, our first option will be to send you a spare part or to repair the item, both free of charge (within the 24 months warranty period). If the product is not reparable, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Maxi-Cosi in the same model, or if not available, by the closest model and available color.
From and up to what age is the Maxi-Cosi Mura seat suitable for my child?
The Maxi-Cosi Mura pushchair is designed for children from birth to around 15 kilos (around 3½ years). We recommend using the Maxi-Cosi Mura together with a Maxi-Cosi infant car seat or bassinet the first 6 months in order to offer your baby optimal protection. The maximum weight limit for a Maxi-Cosi infant car seat is 13 kg and, for the bassinet, 9 kg.
From and up to what age is the Maxi-Cosi Mura Plus seat suitable for my child?
The Maxi-Cosi Mura Plus pushchair is designed for children from birth to around 15 kilos (around 3½ years). We recommend using the Maxi-Cosi Mura Plus together with a Maxi-Cosi infant car seat or bassinet the first 6 months in order to offer your baby optimal protection. The maximum weight limit for a Maxi-Cosi infant car seat is 13 kg and, for the bassinet, 9 kg.
What is the maximum weight limit for the basket on the Maxi-Cosi Mura?
The basket on the Maxi-Cosi Mura holds up to 5 kilos.
Can I hang a nursery bag on the Maxi-Cosi Stella?
Yes, you can hang any Maxi-Cosi nursery bag on the Stella's bag hooks. The maximum weight limit for the bag hooks is 1.5kg and you can fit an extra 0.5kg in the pocket at the back of the seat.
Can I remove the wheels of the Maxi-Cosi Stella stroller?
Yes, it's possible to remove all 4 wheels. Just press a small pin next to the wheel you want to remove with a thin tool like a screwdriver. Removing the wheels means the stroller will be more compact when folded.
Can I use a buggy board with the Maxi-Cosi Stella?
Yes, you can easily attach the Maxi-Cosi Board onto the Stella stroller. The frame has fixings for the board. To install it, adjust the handlebar to the maximum length and put the board in the A4 position.
Can I use a parasol with the Maxi-Cosi Stella?
Yes. You can easily fit the Maxi-Cosi Parasol on the Stella stroller using the parasol clip included.
Can I wash the comfort cushion and cover of the Maxi-Cosi Stella in the washing machine?
Yes. Both the Stella cover and the comfort cushion are machine washable. We recommend using a delicates setting at a maximum of 30°C.
Does the Maxi-Cosi Stella have suspension?
Yes, the Maxi-Cosi Stella has rear-wheel suspension. This, combined with tyres made of high-quality foam rubber, ensures a smooth ride even on rough or uneven surfaces.
How big is the Maxi-Cosi Stella stroller's sun canopy?
The sun canopy is extra large and can be easily extended to cover the child just by pulling a zip. It combines with the seat's protective sides to keep baby cosy and snug. A peek-a-boo window allows you to keep an eye on baby.
How compact is the Stella stroller when folded?
The Maxi-Cosi Stella will fit in the boot of most urban cars if you fold it with the seat unit on the frame. If you're using the Stella with a carrycot or baby car seat you can fold the frame without the seat to make it more compact.
How do I adjust the height of the safety harness?
You can easily adjust the height of the safety harness from the back of the Stella seat. Just open the back of the seat cover and choose from 3 shoulder heights. You can adjust the safety harness when you use the Stella with or without the comfort cushion.
How do I fold the Maxi-Cosi Stella stroller?​
There are 2 simple ways to fold the Stella stroller:
With the seat unit on the frame
The seat needs to be in forward-facing postion with the backrest put forward. For more compact folding, fully lower the handlebar. The stroller can stand upright when folded and locks automatically.
Without the seat on the frame
The stroller will fold flat without the seat unit. To fold, push the central button below the seat frame and rotate the front wheels inside the frame. Front wheels should be in swivel mode.
How do I remove a Maxi-Cosi baby car seat from my stroller?
"There are 2 ways to do this:
Push on the 2 grey buttons on the side of the adaptors
or
Push simultaneously on the 2 grey buttons just next to the carrying handle on the side of the car seat

At the same time, pull the seat upwards.

Make sure you always put the car seat on the stroller in a rear-facing, not forward-facing postion. When combined with the Maxi-Cosi Stella, any Maxi-Cosi baby car seat is very easy to release with one hand thanks to the memory buttons."
How do I set up and use the Maxi-Cosi Stella stroller?
For instructions on set-up and use, watch our demonstration video. It's divided into chapters, so you can easily skip to the part you want.
What age range is the Maxi-Cosi Stella seat suitable for?
The Maxi-Cosi Stella stroller is designed for children from birth to around 15kg (around 3½ years old).

To give your baby optimal protection, we recommend using the Stella with a Maxi-Cosi baby car seat or carrycot for the first 6 months. The maximum weight limit for a Maxi-Cosi baby car seat is 13kg and for the carrycot, 9kg.
What kind of wheels does the Maxi-Cosi Stella stroller have?
Stella's 4 wheels are made of PU, a type of high-quality foam rubber that's known for its durability – it's used in skateboard tyres and running shoes. The tyres are filled with foam, so they'll never go flat. And, because they're so shock absorbant, they're great for rough surfaces and bumpy roads.
What's included with the Maxi-Cosi Stella stroller?
The Maxi-Cosi Stella comes as a complete package. It includes a:
Stroller frame
Seat unit with covers
Canopy
Shopping basket
Set of front and rear wheels
T-bar
Parasol clip
Adapters
Raincover
What's included with the Maxi-Cosi Stella van Vliet Edition?
The Maxi-Cosi Stella van Vliet Edition comes as a complete package. It includes a:
Stroller frame
Seat unit with covers
Canopy
Shopping basket
Set of front and rear wheels
T-ba
Adapters
Parasol clip
Raincover

This Limited Edition also includes a soft blanket to keep baby warm and snug.
Why does the Maxi-Cosi Stella have a T-bar?
The T-bar gives children extra protection, stopping them from sliding down while putting on the 5-point safety harness. You can remove it with a simple push to get your child in the stroller more easily. Children also love the T-bar as they can put their hands on it and pretend to be a pilot!

Warranty

Are rips and tears covered by the 24 months warranty?
Rips, tears, burns and holes resulting from daily use are not covered under the terms of our warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your Maxi-Cosi becomes damaged and this damage is not covered by our warranty, we can repair it or supply a spare part at a reasonable charge.
I hear Maxi-Cosi has a 24 months warranty. What do I need to do to get it?
Our 24 months warranty applies to every Maxi-Cosi purchase. For all requests under this warranty regarding defects in materials and workmanship, you must present proof of purchase, made within the 24 months preceding the service request.
Is normal wear and tear covered by the 24 months warranty?
We manufacture all of our products to meet our excellent superior standards. However, regardless of how carefully you use, or how well you care for your Maxi-Cosi product, it will eventually begin to show age and wear. The 24 months warranty covers defects in workmanship and materials, but not normal wear and tear.
What does the 24 months warranty cover?
Our 24 months warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals. If a Maxi-Cosi product ever fails due to a manufacturing defect, the product will be repaired or replaced without charge, or a spare part will be made available to you.
What is not covered by the 24 months warranty?
Our 24 months warranty does not cover damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colors and materials over extended time and use. Repairs do not give entitlement to extension of the warranty.
Where does the 24 months warranty apply?
Our 24 months Warranty is recognized by your Maxi-Cosi dealer/retailer. You must present proof of purchase, made within the 24 months preceding the service request.
Are rips and tears covered by the Lifetime Warranty?
Rips, tears, burns and holes resulting from daily use are not covered under the terms of our Warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your Maxi-Cosi becomes damaged and this damage is not covered by our warranty, we can repair it or supply a spare part at a reasonable charge.
How do you claim?
Our Life Time warranty is recognized by your Maxi-Cosi authorized dealer, for the first user. You must present original proof of purchase accompanied with the lifetime warranty card you have received after registration.
I hear Maxi-Cosi has a Lifetime Warranty. What do I need to do to get it?
Our Lifetime Warranty applies if you are the first user and only when you registered your purchase (car seat, pushchair/stroller or carrycot) within 3 months of your purchase. For all requests under this Warranty regarding defects in materials and workmanship, you must present original proof of purchase accompanied with the Lifetime Warranty certificate you receive after registration.
Is normal wear and tear covered by the Lifetime Warranty?
We manufacture all of our products to meet our excellent superior standards. However, regardless of how carefully you use, or how well you care for your Maxi-Cosi product, it will eventually begin to show age and wear. The Lifetime Warranty covers defects in workmanship and materials, but not normal wear and tear.
What does Lifetime mean?
Lifetime is defined as the period of use by the registrant for his/her children. The Lifetime Warranty does not cover hand-me-downs, or secondary purchase of the pushchair/stroller or carrycot.
What does the Lifetime Warranty cover?
Our Lifetime Warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals. If a Maxi-Cosi product ever fails due to a manufacturing defect, the product will be repaired or replaced without charge, or a spare part will be made available to you.
What is not covered by the Lifetime Warranty?
Our Lifetime Warranty does not cover damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colors and materials over extended time and use. Repairs do not give entitlement to extension of the warranty.
Who can register for the Lifetime Warranty?
The original Purchaser, or in the case of a gift, the recipient of the pushchair/stroller or carrycot, can register the product online, to obtain the Lifetime Warranty in her/his name.

Services

How do I send my Maxi-Cosi product in for repair?
The best way of getting a fast service is to contact your Maxi-Cosi retailer. To get a repair under our 24-month warranty, you need to show proof of purchase, made within the 24 months. If your retailer approves your request, we'll pay for shipping your Maxi-Cosi to us and returning it.
How long will my repair take?

It depends on the type of repair you need. Our typical turnaround time is 2-3 business days, but this doesn't include special orders for parts - which can take 7-10 business days - and the transit time, which may vary depending on the destination.

In some cases we can get the repair back to you sooner. In rare cases, it may take longer. For more information, please contact your retailer.

Why can't I do all my car seat repairs myself?
To make sure your car seat stays safe for your child, certain repairs need to be handled only by our trained experts.
What do repairs cost?
If your repair isn't included in the warranty, you can get one at a reasonable cost. Prices vary according to the cost of the materials and the length of time it takes to do the repair. You can find out repair rates from your retailer.
Can you advise about a follow up car seat?
The best car seat is one that fits your child, fits your car(s) and is easy to install and to use. On our website you will find useful tips and recommendations to help you decide. Check out our [Maxi-Cosi Car Seat Advisory Tool].
How can I adjust the headrest of the Opal HD?
The headrest can be adjusted by pulling the headrest forward and moving it up in one movement. It is important that the shoulder belts are 1-2 com higher than the shoulders of your baby.
How can I return the car seat after use?
To return the seat, please contact us at [local phone number].
We advise you to save the original box to repack the Maxi-Cosi Opal for optimal transporting.
How do I know the re-used seat is still safe?
Although other babies may have used your Maxi-Cosi Opal HD, we have extensively safety checked it to make sure it’s safe. To reassure you we attach a check card to each seat, signed by one of our repair engineers.
How long can I rent a Opal HD?
The car seat will be made available to you as long as your child needs treatment. We learned from experience that the average rental period is 6 months.
How much does it cost to rent a Opal HD?
The Maxi-Cosi Opal HD is for rent for €10,00 per full month. In return for a fully refundable €250,00 we will deliver the seat to your home. We take care of the shipment costs. After you return the seat in good condition we will refund the deposit. The rental feel will be deducted from that. (F.e. if you need the Opal HD seat for 6 months, you will get a refund of: €250,00-(6x€10,00)=€190,00.)
I need the Opal HD a little longer. How can I extend the rental period?
To extend the rental period simply call us at [local phone number], or send us an email via the contact form on our website: www.maxi-cosi.com/contact
The rental fee will be deducted from the deposit after return of the car seat in good condition.
I’m interested. How can I order one?
Request your Maxi-Cosi HD through our website.
Is the Opal HD for sale?
The Maxi–Cosi Opal HD is not for sale. Instead, our Hip Safety Service will rent you the car seat while your child is receiving treatment. We’ll deliver it to your door and collect it when you’re finished with it. Click here if you want to request a Maxi-Cosi Opal HD.
Is the Opal HD safe for my child?
Yes!
Is there a deposit necessary to rent the Opal HD?
Yes, we do ask for a deposit of €250.00. This will be refunded after you returned the car seat in good condition (minus the rental fee). For more information [click here] to read the rental agreement.
My child is almost ready to switch car seats. Can you advise me on the next seat?
Our website shows our complete range of car seats. The car seat advisory tool enables you to select the car seat that fits your baby and lifestyle best.
Should I advise my medical specialist before travelling with the Opal HD?
During the development of this car seat we worked closely with international child paediatricians,
specialized in hip dysplasia. We know this seat will protect your child in traffic, but we are not
medical experts. The treatment of hip dysplasia differs from child to child. To make sure the
Maxi-Cosi Opal seat is the healthy solution for your child, we strongly advise you to consult
with your medical specialist.
The grey button on the front of the Opal HD seems to have no function. Is that right?
Yes, that is true. In the original Opal HD this button is connected to the sides. These where removed to create more leg space. The button has no function at all anymore. It can turn, but it does not set anything in motion.
What is the difference between the regular Opal and the Opal HD?
The difference is that this seat offers plenty of space for little splinted legs, a soft padded seat for cosy comfort and an extra support pillow for younger babies.
When should my baby be travelling forward in the Opal HD?
The safest way to travel is rearward facing. When your child becomes more than 12-13 kilos it is grown enough to travel forward.
Who can I contact about the Opal HD?
Want to talk to our team? Call us on: [local phone number] or request one via our website.
Why do you ask for a deposit?
The deposit represents the market value of the Opal HD seat. The Opal HD will be re-used by other parents. To make sure we receive the seats back in a good condition we ask for a deposit. In this way many babies can profit from our service.
Can I order spare parts for my Maxi-Cosi?

Yes. We offer a selection of spare parts that can be ordered through a Maxi-Cosi retailer, both on or offline.

How long will spare parts be available for my Maxi-Cosi?

Most spare parts are available up to 5 years after the final production date of the product. You can find out what's available from your retailer. You can also contact us.

How long will a spare part delivery take?
Our typical turnaround time is 7-14 business days, depending on the destination. In some cases we can get the spare part delivered to you sooner. In rare cases, it may take longer. You can find out the estimated time of delivery from your retailer.
How can I find out the status of my repair order?
Information on the status of your repair is available to you via our Customer Care Department please call [add contact details, country website].
How do I send my Maxi-Cosi in for repair?
Your best choice for quick service is to visit your Maxi-Cosi dealer or retailer . Our 24 months Warranty is recognized by your Maxi-Cosi dealer/retailer. You must present proof of purchase, made within the 24 months preceding the service request. If your dealer/retailer has pre-approved the service request by our Maxi-Cosi Service, we pay for shipment and for return freight.
What do repairs cost?
If your repair is not included in the warranty, repairs are available to you at a reasonable charge, but prices vary due to cost of the materials and the length of time it takes to do the repair. Repair rates can be obtained via your authorized dealer or via the customer care department [add contact details, country website]. If the repair exceeds the standard rate you will be notified and asked for your authorization before proceeding.
Who pays for shipping?
In principle Maxi-Cosi pays for shipment and for return freight connected to the service request under the warranty (via your retailer).
Will my Maxi-Cosi be repaired or replaced?
If your Maxi-Cosi fails due to a manufacturing or workmanship defect, our first option will be to send you a spare part or to repair the item, both free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Maxi-Cosi in the same model, or if not available, by the closest model and available color.
In principle Maxi-Cosi pays for shipment and for return freight connected to the service request under the Warranty (via your Authorized retailer).
Can I order spare parts for Maxi-Cosi?
If your service request is not included in the warranty, spare parts can be ordered via your local retailer at a reasonable charge. Prices can be obtained via your retailer or via the customer care department (contact data vary per country and are available on our website).
How long will a spare part delivery take?
Our typical turnaround time is 7-14 business days, depending on the destination. In some cases we can get the spare part delivered to you sooner. In rare cases, it may take longer. Information on the estimated time of delivery can be obtained via your retailer.
How long will you have spare parts available for my Maxi-Cosi?
A variety of spare parts is available up to 5 years after the final production date of the Maxi-Cosi product. An overview of the availability of specific spare parts can be found via your retailer or via our customer care department (contact data vary per country and are available on our website).
What do spare parts cost?
Spare parts are available to you at a reasonable charge, but prices vary depending on the requested spare part. Prices can be obtained via your retailer or via the customer care department (contact data vary per country and are available on our website).

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