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BabyHello

Having a baby is a magical time – find out how to plan ahead, but don’t forget to dream a little too!

Discover Baby Hello

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  • Car seats
    Car seats  
  • Strollers
    Strollers  
  • Travel Systems
    Travel Systems  
  • Accessories
    Accessories  

Where to buy

We have an international network of trusted retailers whose experienced and knowledgeable staff can be relied on to help you find the products and services you need and that suit your lifestyle. For your convenience, most of our retailers sell online too. Here, you can find retailers near you and discover where to shop online.

How can we help you?

Customer care and after-sales service are very important to us. Here, you can find out how to contact us, read about our organisation, and find the answers to frequently asked questions. And don’t forget that our trusted retailers will also be happy to share their knowledge and expertise with you.

FAQ

Any questions? Search here for the answer.

Show questions and answers for

Mico Nxt

Car seats
  • Colors

  • Age & Weight

    From birth to 12 months

    5-22 pounds, 19"-29" in height

Service

We are  always working to make our products more enjoyable for you and your child and are happy to help you out in person with any questions.

The correct manual for your car seat will vary depending on which version you own.  In order for us to provide you with the correct manual, or to answer questions not covered in the FAQs, please contact our Consumer Relations team  at 1-800-951-4113.

(8 a.m. to 6 p.m. EST Monday through Thursday
and 8 a.m. to 4:30 p.m. EST on Fridays)

FAQs

  • What position does the infant car seat handle need to be in during travel?

    Answer

    Any locked position may be used during travel.

  • Where is the safest place for my car seat?

    Answer

    Children in car seats should sit in a rear seating position of your vehicle. Research shows that children in the front seat are at 40% greater risk of injury, compared with children in the rear (Effects of Seating Position and Appropriate Restraint Use on the Risk of Injury to Children in Motor Vehicle Crashes, Pediatrics 2005). Children are shown to be safer in an appropriate rear seat, whether a vehicle has conventional air bags, advanced air bags, or no air bags at all.

  • What can I do to give baby’s head more support? Can I add a head insert?

    Answer

    Dorel car seats come with head padding for small infants. This padding is designed for and tested with the specific car seat model and harness system. If your child needs additional support, you may place rolled receiving blankets/towels along the child’s sides, after she is correctly buckled in. Additional padding may not be placed under your child or under the car seat’s harnesses.

  • Do I have to use a base with my infant car seat?

    Answer

    A base is an accessory item and does not have to be used to install your Dorel infant car seat. In certain situations, you get a better fit without the base. For example, if your vehicle seats are very narrow or if you are using the seat for airline travel, you may find that you get a more secure fit by installing the seat without the base.

  • At what level should the harness straps be for my child in the rear-facing position?

    Answer

    For an infant who is rear-facing, the harness straps should be even with or just below the baby's shoulders. If the harness is above the baby's shoulders with the straps in the lowest position, do not use the car seat until the baby grows into it.

  • How can I achieve the proper recline angle for my rear-facing child?

    Answer

    Dorel works to ensure that our built in recline adjustments accommodate common vehicle models as much as possible. If your vehicle seat is deeply sloped, you may need to place a rolled towel or foam noodle on the vehicle seat, where the vehicle seat cushion meets the vehicle seat back, so that the level line on the side of shell is level to the ground. For deeply sloped vehicle seats, this solution is common to most car seats on the market, and is recommended by the National Highway Traffic Safety Administration (NHTSA). Check often to be sure padding is still in place and the vehicle belt is tight.

  • How do I install the base for my infant car seat?

    Answer

    Thread the vehicle belt through the belt path at the foot of the base. If the vehicle lap and shoulder belts are attached, thread both through the belt path. Buckle the vehicle belt and adjust as tightly as possible by pushing down firmly on the base while pulling up on the shoulder belt until the lap belt is tight. It is not necessary to make the base completely immobile, but the base should not move more than an inch or two from side to side.

  • How do I use the LATCH system?

    Answer

    The LATCH system can only be used in vehicles that already have the anchor bars installed in the vehicle seat bight. These anchor bars cannot be retrofitted into the vehicle. Refer to your vehicle owner’s manual to see which seating positions may be equipped with the LATCH system. The car seat is used with the LATCH system the same way as it is with the vehicle seat belt. The LATCH system does not, for example, allow an infant to be placed rear facing in the front passenger seat with an active air bag. Please refer to your instruction manual for specific installation instructions.

  • How do I know if the car seat is installed securely?

    Answer

    Carefully read and follow your car seat's instruction manual and the vehicle's owner manual for proper installation, and then test for tightness. With your weakest hand at the belt path, tilt and push the car seat forward and back and from side to side. Some “play” from front to back or about an inch from side to side is acceptable. The vehicle belt or LATCH belt used to secure the car seat should not loosen during this test.

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 We are also available by phone from 8 a.m. to 6 p.m. EST Monday through Thursday, and 8 a.m. to 4:30 p.m. EST on Fridays: (800) 951-4113

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