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FAQ

FAQ

Welcome to our FAQ section. Here you’ll find expert answers to frequently asked questions plus a wide range of easy-to-understand information, tips and advice on many popular topics. We hope you find everything you need to know!

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Results for Car seats

  • Are parts and accessories available for my car seat?

    Answer

    Maxi-Cosi has developed an array of accessories for your Maxi-Cosi Car Seat. Our accessories have been crash tested with our products to ensure your child’s safety. All parts and accessories must be produced and approved for your seat by the car seat manufacturer.
    You must have your model number and manufacturing date of the product to order parts, accessories, or instructions. This information is identified on the car seat’s labels.

  • Are there any warranties for my car seat?

    Answer

    Dorel Juvenile Group warrants its products to be free from defects in workmanship and material under normal household use and service for one year following date of purchase for most products. Some of our products have extended warranties. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential property damage is expressly excluded. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Group’s Consumer Relations Department. You can e-mail the Consumer Relations Department at consumer@djgusa.com or call us at 1-(800) 951-4113.


    Please note: Our product warranty only applies when purchased from an authorized Maxi-Cosi retailer. The origin of products not purchased through these authorized retailers is unknown and could be counterfeit. We cannot support products from an unknown origin as we cannot verify the handling or condition of such merchandise. We maintain a strong network of authorized retailers to ensure you are purchasing safe and complete products. Fulfillment by a third party does not guarantee you are purchasing from one of these authorized retailers. Pricing which is inconsistent with the majority of retailers is a strong indication that the retailer is not authorized, as we have a consistent price offering across all authorized retailers. If you are unsure of the authorization status of a retailer you are considering purchasing from, or have purchased from, you can check maxi-cosi.com or call our customer service department at 1-(800) 951-4113.

  • At what level should the harness straps be for my child in the forward-facing toddler position?

    Answer

    For a child who is in the forward-facing toddler position, the straps must be even with or just above the child's shoulders.

  • At what level should the harness straps be for my child in the rear-facing position?

    Answer

    For an infant who is rear-facing, the harness straps should be even with or just below the baby's shoulders. If the harness is above the baby's shoulders with the straps in the lowest position, do not use the car seat until the baby grows into it.

  • Can I install my car seat with my vehicle seat belts?

    Answer

    Your child restraint must be tightly locked in place at all times, during travel. For information about vehicle seat belts that will not work with your child's car seat, refer to your car seat instruction manual. To determine if your vehicles belts are compatible with your car seat, check your vehicle owner’s manual section on vehicle seat belt use with child restraints. This is your best source for information concerning your vehicle. Not all vehicle belts will work with all car seats.

  • Can I still use the LATCH strap if it is no longer attached to my car seat?

    Answer

    Yes. The lower anchorage strap is attached to new car seats so it will not get lost and will be available when needed. If it was removed from your car seat, the original lower anchorage strap or a replacement received from Dorel Consumer Services may still be used to correctly install your car seat.

  • Can I use LATCH in the rear center seat?

    Answer

    For many vehicle models, LATCH anchors are not available for the center seat. You may only use LATCH in the center seat if it is a designated LATCH seating position in your vehicle owner’s manual. If you wish to use the center seat, and it is not a designated LATCH position, you must install your car seat using the vehicle seat belt. For forward-facing car seats, you should still use a tether.

  • Can my car seat be in the reclined position when it's installed forward facing?

    Answer

    Check the instructions that came with your convertible, forward-facing, or booster car seat. To match the natural angle of different vehicle seats, some models do allow semi-reclined position(s) to be used in the forward-facing modes. When forward-facing, recline positions are only to be used to keep the car seat flush against the back of vehicle seat. Adjustable vehicle seats must be in the upright position during travel, according to your vehicle owner’s manual.

  • Do I have to use a base with my infant car seat?

    Answer

    A base is an accessory item and does not have to be used to install your Dorel infant car seat. In certain situations, you get a better fit without the base. For example, if your vehicle seats are very narrow or if you are using the seat for airline travel, you may find that you get a more secure fit by installing the seat without the base.

  • How can I achieve the proper recline angle for my rear-facing child?

    Answer

    Dorel works to ensure that our built in recline adjustments accommodate common vehicle models as much as possible. If your vehicle seat is deeply sloped, you may need to place a rolled towel or foam noodle on the vehicle seat, where the vehicle seat cushion meets the vehicle seat back, so that the level line on the side of shell is level to the ground. For deeply sloped vehicle seats, this solution is common to most car seats on the market, and is recommended by the National Highway Traffic Safety Administration (NHTSA). Check often to be sure padding is still in place and the vehicle belt is tight.

  • How do I clean my car seat?

    Answer

    Wipe plastic, vinyl, and metal parts with a damp sponge or cloth. For fabrics, use warm sudsy water, rinse with clean water, and air dry. The harness system should be cleaned with mild soap and water. Wipe the outside of the buckle with a damp cloth. Do not lubricate the buckle or immerse in water. Do not use bleach or harsh chemicals on your car seat and do not dry clean. Use of cleaning agents such as these can damage your car seat and cause deterioration of the materials

  • How do I install my seat for use on an airplane?

    Answer

    Use the car seat only with FAA certified equipment. The car seat should be installed in the aircraft seat in the same way that it is installed in the vehicle with a lap belt. Use on forward facing aircraft seats only and in a position where the lap belt can be tightened securely. It is always advisable to contact the airline prior to taking a car seat on board.

  • How do I install my tether?

    Answer

    Loosely attach the tether to the designated vehicle anchor (Consult vehicle’s owner manual for specific location) before threading the vehicle belt through the belt path on the child restraint. After installing your car seat securely, pull tether strap tight so there is no slack.

  • How do I install the base for my infant car seat?

    Answer

    Thread the vehicle belt through the belt path at the foot of the base. If the vehicle lap and shoulder belts are attached, thread both through the belt path. Buckle the vehicle belt and adjust as tightly as possible by pushing down firmly on the base while pulling up on the shoulder belt until the lap belt is tight. It is not necessary to make the base completely immobile, but the base should not move more than an inch or two from side to side.

  • How do I know if the car seat is installed securely?

    Answer

    Carefully read and follow your car seat's instruction manual and the vehicle's owner manual for proper installation, and then test for tightness. With your weakest hand at the belt path, tilt and push the car seat forward and back and from side to side. Some “play” from front to back or about an inch from side to side is acceptable. The vehicle belt or LATCH belt used to secure the car seat should not loosen during this test.

  • How do I use the LATCH system?

    Answer

    The LATCH system can only be used in vehicles that already have the anchor bars installed in the vehicle seat bight. These anchor bars cannot be retrofitted into the vehicle. Refer to your vehicle owner’s manual to see which seating positions may be equipped with the LATCH system. The car seat is used with the LATCH system the same way as it is with the vehicle seat belt. The LATCH system does not, for example, allow an infant to be placed rear facing in the front passenger seat with an active air bag. Please refer to your instruction manual for specific installation instructions.

  • How is the tether installed in my vehicle?

    Answer

    Vehicles manufactured after 1989 have pre-drilled holes but need to have the anchor hardware installed. Most vehicles after 9/1/99 have the anchor hardware already installed. Please refer to your vehicle owner’s manual or call your vehicle dealership for more information regarding the installation of the tether in your vehicle.

  • How long should my child remain rear facing?

    Answer

    Research has shown that rear-facing children between the ages of 1 and 2 years old are 5 times safer than forward-facing children (Facing Car Safety Seats: Getting the Message Right, Pediatrics 2008). A rear-facing car seat supports the entire head, neck, and back in most crashes. The restraint cradles and moves with the child, reducing stress to the neck and spinal cord.

  • How should I adjust the crotch strap on my car seat?

    Answer

    Check the instructions for your specific car seat to determine which adjustment positions are appropriate for rear-facing and forward-facing use. In general, thread the crotch strap through the slot closest to your child’s body, but not underneath your child. Check your instruction manual, as some models may use only the rear two slots for rear facing infant mode.

  • How should I adjust the seat belt on my child riding in a booster seat?

    Answer

    Boosters elevate children so that safety belts designed for adults will fit correctly. Booster seats must only be used with both vehicle lap and shoulder belts. Never allow your child to place the shoulder belt behind her back or under her arm. A snug belt should not allow any slack. It lies in a relatively straight line without sagging. It does not press on the child’s flesh or push the child’s body into an unnatural position.

  • How should I tighten the harnesses?

    Answer

    Grasp the harnesses at the shoulders and pull upwards first. This ensures that the lower part of the harness is snug. Then, using the adjuster that comes with your car seat, remove all slack until the entire harness is snug.

  • How will I know when my child no longer needs a booster seat?

    Answer

    Children are ready for seat belts alone when they can:
    1. Sit with their back and hips against the vehicle seat back and sit without slouching
    2. Bend their knees easily over the front edge of the seat
    3. The lap portion of the seat belt stays low and snug across the upper thighs
    4. The shoulder portion of the seat belt stays snugly across the mid-chest and shoulder
    5. Can maintain this position for the entire ride

  • Is a booster seat really necessary? My child is six years old. Aren't seat belts sufficient?

    Answer

    Vehicle seat belts are designed to fit adults. Boosters elevate children so that safety belts designed for adults will fit correctly. The lap belt should fit flat across a child's upper thighs (not across the soft abdomen, which is more likely to be injured in a crash than bony structures like the pelvis). The shoulder belt should cross snugly over the chest and the middle of a child's shoulder. This positions the vehicle seat belt to be effective in a crash and make the child more comfortable.

  • Is it safer to use both the vehicle seat belt and the lower anchors to install my car seat?

    Answer

    Do not use both the LATCH belt and vehicle belt at the same time, with any Dorel car seat. This changes the performance of a car seat and may be dangerous.

  • Is my older car seat still safe to use?

    Answer

    Car seats are a safety device. To properly protect your child, the car seat must be in good shape and all labels and instructions present and readable. Dorel Juvenile Group car seats now have expiration dates molded into the shell and sometimes the base of the car seat. The expiration date will be from 6 to 8 years after the manufacture date.

  • My child has outgrown his booster seat. Is it safe for him to ride in the front seat?

    Answer

    Any child under 13 years old should sit in a back seat and should always be properly buckled up. Be sure anyone with whom your child is riding is aware of this rule. Research shows that children in the front seat are at 40% greater risk of injury, compared with children in the rear (Effects of Seating Position and Appropriate Restraint Use on the Risk of Injury to Children in Motor Vehicle Crashes, Pediatrics 2005). Children are shown to be safer in an appropriate rear seat, whether a vehicle has conventional air bags, advanced air bags, or no air bags at all.

  • What can I do to give baby’s head more support? Can I add a head insert?

    Answer

    Dorel car seats come with head padding for small infants. This padding is designed for and tested with the specific car seat model and harness system. If your child needs additional support, you may place rolled receiving blankets/towels along the child’s sides, after she is correctly buckled in. Additional padding may not be placed under your child or under the car seat’s harnesses.

  • What if my seat belts don’t stay tightly locked when the car is parked?

    Answer

    Many vehicle seat belts have a child restraint locking mode, which must be engaged when installing most child restraints. Check your vehicle owner’s manual for specific information on installing a child restraint in the selected seating position. If a locking mode is not available for that seating position, move the car seat to a different position or consult your car seat instructions for information on locking clips or available “belt lock off plates”

  • What is a tether strap and how should it be used?

    Answer

    The tether can greatly improve the performance of a forward-facing car seat, and is only used for the forward-facing toddler position. Dorel strongly recommends that you use the tether in the forward-facing position, whether you have installed your car seat with LATCH or with the vehicle seat belts.

  • What is the LATCH system?

    Answer

    LATCH (Lower Anchors and Tethers for Children) is a universal system for installing car seats without using vehicle seat belts or extra parts (such as a locking clip). The LATCH system can only be used in vehicles that have the LATCH anchor bars installed and designated LATCH seating positions. Most vehicles manufactured after September 2002 are equipped with LATCH. Check your vehicle owner’s manual to see which seating positions are with the LATCH system.

  • What is the proper recline angle for my rear-facing child?

    Answer

    When your car seat is installed in your vehicle and your child is secured in the car seat, the level lines on side of plastic shell must be level with the ground. Dorel testing has shown that the resulting angle leads to the best crash test performance, even for older and larger children, for car seats that have level line indicators.

  • What position does the infant car seat handle need to be in during travel?

    Answer

    Any locked position may be used during travel.

  • What should I do if my baby's head falls forward while seated rear-facing in the car seat?

    Answer

    Adjust your car seat to the proper recline angle, according to the level indicator on your car seat’s shell.

  • When should my child be moved to a booster seat?

    Answer

    If you child is between 30 and 40 pounds and his shoulders are above the upper slots, you should remove the harness and use the seat as a belt-positioning booster. If your child is over 40 pounds, you must remove the harness and use the seat as a belt-positioning booster regardless of the child’s height.

  • Where can I find my model number and manufacturing date and why do I need it to order parts?

    Answer

    The model number and manufacturing date can be found on a sticker on the side of your seat. It is important to have this information ready when contacting the Consumer Relations Department to insure that the representatives are able to provide you with accurate information and/or correct parts that have been approved for use with your product. Dorel Juvenile Group manufactures a wide variety of car seats and other juvenile and home products; therefore, providing the model number and manufacturing date is crucial and the representatives will not be able to order parts or give specific information regarding a product unless this information is provided.

  • Where is the safest place for my car seat?

    Answer

    Children in car seats should sit in a rear seating position of your vehicle. Research shows that children in the front seat are at 40% greater risk of injury, compared with children in the rear (Effects of Seating Position and Appropriate Restraint Use on the Risk of Injury to Children in Motor Vehicle Crashes, Pediatrics 2005). Children are shown to be safer in an appropriate rear seat, whether a vehicle has conventional air bags, advanced air bags, or no air bags at all.

  • Why won't my child's car seat buckle stay buckled?

    Answer

    If the latch plate does not remain locked, check for dropped food, sticky spilled drinks, dirt, leaves, etc. Clean with cotton swab and/or remove object with tweezers. Lock the latch plate into buckle until you hear a "click." Pull up on the crotch strap to make sure the buckle is locked. If you cannot get the harness to adjust and remain tight with the buckle securely locked, do not use the car seat. Contact Consumer Relations at 1-800-544-1108.

  • How does Air Protect work?

    Answer

    Air Protect is a safety system designed to protect children in some of the most severe side impact crashes, those with vehicle intrusion. Side impact crashes are one of the most threatening for children, accounting for more than 30% of child crash fatalities. Air Protect helps to divert crash energy away from the child, releasing air on impact to immediately reducing impact forces. In the Pria 70, Air Protect is used liberally in the main headrest for larger children and in the TinyFit system for small babies. For more information about Air Protect and success stories from other families, follow this link. [http://airprotect.safety1st.com/]

  • How is the Pria 70 tested?

    Answer

    The Pria 70 exceeds all government safety standards for car seat safety. This includes major forward-facing crash testing requirements. But that is just the beginning. The Pria 70 is one of only a few car seats designed to protect during severe side impact crashes, those with vehicle intrusion. In those crashes, the car seat, and child occupant, are struck by unbelievable forces. Forces that crumple the door and ram the steel structure into the interior of the car and into the occupant. Simulating that type of severe crash is an innovation in itself, allowing car seat engineers to develop new, life-saving systems like Air Protect.

  • How tall is the Pria 70?

    Answer

    The main body of the Pria70 is 25.5” tall. As a child grows, the headrest extends above the main body, growing to 30” tall.

  • How wide is the Pria 70?

    Answer

    At the widest point, the Pria 70 is 19.5” wide. The base of the Pria 70 is only 11” wide, making it easier to install on many vehicles.

  • To help check if my child will fit, how high are the harness shoulder heights and headrest on the Pria 70?

    Answer

    The TinyFit System has 3 harness shoulder heights:

    5“ at the lowest

    7” in the middle

    9” at the highest

    The TinyFit insert is about 16” from the seat bottom to the top of the head area. The top of a child’s head cannot exceed the top of the TinyFit insert.



    The main headrest -which uses the PerfectFit, no- rethread harness system- has the following shoulder heights: about 10” at the lowest, 11”, 12”, 13”, 14”, 15”, 16”, 17” and just under 18” at the highest. The top of the headrest is about 7.5” from the top of the harness shoulder position. The middle of a child’s head cannot exceed the top of the headrest when used forward-facing.



    Please note: Harness heights are difficult to measure on any car seat. The shape of the seat and fabric padding can create variations in the measuring process. The above measurements should be a good guide, but you may find some variation as you take your own measurements.

  • What is the TinyFit System?

    Answer

    TInyFit is a system designed to provide a superior fit for very small babies, as small as 4 pounds. It is a “seat within a seat”, providing more flexibility and adjustment for the occupant. The TinyFit system features a harness shoulder height starting at only 5”, an adjustable buckle system and a more reclined interior rear-facing angle that all contribute to the superior fit. Additionally, the TinyFit system allows the Pria 70 to be installed more upright when rear-facing, using less space in the vehicle. This creates more legroom for passengers in the front seat.

  • What size babies can fit in the TinyFit System?

    Answer

    Babies between 4 and 22 pounds can ride in the TinyFIt system: as long as the top of the child’s head does not exceed the top of the TInyFIt insert.

  • Why are there 2 different required recline positions for the Pria 70 in the forward-facing mode?

    Answer

    For children who ride forward-facing in the Pria 70, there are 2 different recline positions. For children between 22 pounds and 40 pounds, recline position 2 is required. For children between 40 and 70 pounds, recline position 1 is required. These recline positions allow a more reclined riding position for younger children and a more upright position for older children. Not only does this provide an appropriate riding position for different sized children, but the required recline angles also improve crash energy management.

  • Why is FlexTech important?

    Answer

    Crash energy management is critical for car seat engineering. With children of different sizes and crashes coming from every angle, the challenges of crash energy management are very real. FlexTech is an interior structure system, engineered using advanced computer simulated crash testing techniques. Those techniques have allowed new flexibility in the design process, allowing increased experimentation and new design solutions. FlexTech is the result of those efforts, allowing the Pria to have a rigid or flexible structure in different areas to combat different types of crash impacts.

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